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we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments. our company's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
We are looking for a Customer Success Manager to join our TLV team!
Our Customer Success Managers are the face of our company to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to our company's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges, complex working environments, and top-notch onboarding of new customers. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.
Responsibilities:
Serve as the primary point of contact between clients and the company's team
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Serve as a technical authority for customers queries on the company's Platform
Analyze key account statistics and performance metrics to identify pain points
Educate clients on how to best use our company's platform aka "best practices"
Proactively identify (growth) opportunities and optimization points for our company's clients
Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
Demonstrate continuous value of our company's solutions by keeping high retention rates.

we are inventing a new way of managing IT end-to-end for IT professionals and IT teams around the world.
By creating an AI-powered IT platform, our company's all-in-one Remote Monitoring and Management (RMM) Helpdesk, Ticketing, and Reporting solution helps more than 23,000 IT pros achieve 10X operational efficiency, cut down time-to-resolution, and deliver better outcomes faster. Located in the heart of Tel-Aviv, our team of passionate, like-minded individuals is driven by a shared mission to unleash everyone's potential and constantly innovate. We create an open, transparent, and supportive environment that gives our teams the autonomy, resources, and freedom to thrive.
we are looking for a full-stack software engineer to join our team!
Youll be joining a squad focused on building features for our large-scale multi-tenant system, enabling our customers to better manage their business, infrastructure, and security.
Responsibilities:
As a Full-Stack Developer, you must be comfortable with front-end (Angular) and back-end (C# .Net Core) development. You will build end-to-end solutions encompassing web/back-end development, monitoring, scaling and optimizing to make the company's products simple at a massive scale.
You will be empowered to drive innovation by coming up with new and exciting ideas to creatively solve issues and proactively look for opportunities to improve the design, interface, and architecture of our companys cloud platform.

our company's Business Applications department is seeking an experienced professional to elevate and innovate our Quote-to-Cash and financial applications environment. The ideal candidate will serve as an expert across the Salesforce & NetSuite domains while also leading and supporting solutions that connect quoting, billing, and finance operations. This is an exciting opportunity to be part of a dynamic Business Applications team and contribute to the advancement of our Quote-to-Cash processes, NetSuite capabilities, and billing platforms. If you are passionate about building cutting-edge solutions and optimizing cross-functional business processes, we encourage you to apply.
Responsibilities:
Lead and implement enhancements across the Quote-to-Cash lifecycle, including quoting, contracting, billing, invoicing, and revenue management.
Hands-on implementation and customization of NetSuite, including integrations with adjacent applications such as Salesforce, Dokka, Mesh, Zip, Hashavim, Tax tools, and others.
Customize and develop processes across workflows, including approval processes, to ensure system optimization and alignment with best practices.
Collaborate closely with Sales, Finance, and Customer Success teams to optimize workflows and system interactions.
Support and improve integrations between NetSuite, Salesforce (CPQ), and billing tools.
Offer ongoing support to finance and sales users, oversee the implementation of change requests, and take ownership of NetSuite releases and Quote-to-Cash project development.
Drive process improvements and automation initiatives to streamline quoting, order management, billing, and revenue operations.

We are seeking a dynamic and tech-savvy individual to join our expanding product marketing team. You will play a key role in driving product adoption and retention. Working closely with our product and sales teams, you will have the opportunity to shape the positioning and messaging of our products, ensuring they resonate with our target audience. Being a part of our team will allow you to become an authority on our AI-powered platform, gaining in-depth knowledge of the IT landscape and understanding the unique needs and challenges faced by IT professionals. You will be responsible for managing feature launches, as well as taking ownership of content creation and sales enablement material.
Responsibilities:
Effectively communicate value propositions through various channels, such as in-product guided walkthroughs, emails, presentations, and more.
Collaborate closely with Product Managers to gain a comprehensive understanding of upcoming features and strategically plan and execute feature launch strategies.
Develop compelling content to support the sales team throughout the entire sales cycle, including positioning, messaging, and product collateral.
Utilize Appcues and similar product engagement tools to implement in-product flows that drive feature adoption and improve customer retention.
Work alongside our marketing team to develop and implement integrated marketing programs that enhance market awareness and drive sales growth.
Serve as the voice of our company by ensuring accurate product representation in broader marketing initiatives and supporting the marketing team.
Conduct research and feedback surveys to gain insights into how customers perceive the value of new capabilities.

Job Description
Were hiring a Marketplace CSM whose mission is to be the team expert for Marketplace customers at our company. This role is responsible for the retention and expansion of our biggest Marketplace customers. You will report to the Director of Enterprise Customer Success and will be their trusted partner in defining the role strategy, tactics, and in implementing processes that scale.
Responsibilities:
Commercial responsibility for renewing and expanding our top-paying marketplace customers
Serve as the Marketplace subject matter expert for CS
Serve as the primary point of contact between clients and the company's team
Act as the primary interface between the Marketplace team, Product, Marketing, and Sales to ensure seamless collaboration
Build and maintain strong relationships with clients
Conduct ongoing quarterly Business Reviews
Lead value-driven conversations with your customers
Build client adoption metrics and best practices for the Marketplace
Proactively identify (growth) opportunities and optimization points for our companys clients
Demonstrate the continuous value of our companys solutions by keeping high retention rates
Lead online walk-throughs, webinars, consultations, and one-on-one demos for a full customer experience.

we are transforming IT management with Action AIan Agentic AI technology that proactively and autonomously manages and optimizes IT environments.our companys all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, our company offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.
we are looking for a Senior SEM Specialist to join our team! As a Senior SEM Specialist, you will manage large budgets and work in a fast-paced and dynamic environment alongside outstanding creative and marketing experts to help our company boost its digital profile and reach.
Responsibilities
Play a significant role in our companys growth and help the company reach its business goals.
Build, manage, and scale high-budget campaigns on SEM (Google, Bing, and more)
Monitor and analyze big data on various KPIs to optimize performance.
Cultivate innovative ideas and discover new opportunities to scale up based on industry trends and new features and possibilities of advertising platforms.
Manage cross-team and cross-department projects.
The position is on a full-time basis.

we are seeking an experienced Product Manager with a technical background to join and lead one of our squads. As the Product Manager, you will play a crucial role in driving the development and success of our product offerings. You will lead initiatives, focusing on enhancing efficiency and automation for our customers. This is an exciting opportunity to shape the future of our platform and make a significant impact in the IT management software industry.
Responsibilities:
Lead and manage a squad, consisting of cross-functional team members, including developers, designers, and QA engineers.
Collaborate with stakeholders to understand market trends, user needs, and competitive landscape to drive product strategy and roadmap decisions.
Define and prioritize product requirements based on user feedback, market analysis, and internal stakeholders input.
Own the entire product lifecycle, from concept to launch and beyond, ensuring product success and adoption.
Work closely and collaborate with our companys engineering, design, product analyst, customer success, marketing and research teams.