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We are seeking a highly motivated, organized, and analytical Customer Experience and Logistics Coordinator to join our global operations team. Reporting directly to the Global Supply Chain Manager, you will lead the orchestration of our weekly shipping programs and manage end-to-end international logistics. In this role, you will combine strong operational execution with excellent customer management, serving as the dedicated focal point for key global accounts and oversight of our European inventory hub.
Key Responsibilities:
Weekly Shipping Program Leadership: Lead, coordinate, and build the companys weekly global shipping plan, consolidating commercial demands and aligning them with logistics capacity.
End-to-End Freight Execution: Manage international shipments from order creation, booking carriers, and coordinating with customs brokers, up to document closure (paperwork finalization) and final delivery.
Customer Experience & Account Coordination: Serve as the primary, direct point of contact for global customers, including dedicated management of key designated accounts. Lead day-to-day communication, provide shipment visibility, and ensure a premium service experience.
European Hub Stock Intake: Coordinate and oversee continuous inventory reception and stock intake at our European warehousing sites (3PL) to ensure data accuracy and availability.
Financial Control & Invoice Approval: Audit, verify, and formally approve incoming vendor, carrier, and customs invoices against commercial agreements to maximize cost-efficiency.
Procurement & Rate Optimization: Solicit and evaluate pricing quotes from freight forwarders, carriers, and customs brokers to optimize global logistics spend.
Cross-Functional Collaboration: Synchronize operations internally with Sales Managers, Quality Assurance (QA), Warehousing, and Finance teams.
Data Analytics & KPIs: Maintain, monitor, and publish weekly shipment tracking reports and logistics cost KPIs.

we are looking for an experienced Import-Export Coordinator to take overall responsibility for import and export operations, ensuring smooth execution of international and domestic shipments while maintaining compliance with logistics, regulatory, and customs requirements. What Youll Do Manage and coordinate import and export shipments with suppliers, customers, shipping companies, customs brokers, and regulatory authorities in Israel and abroad. Handle various shipment types, including: o Customer deliveries. o Exhibitions and demonstrations. o Service and repair shipments (RMA). o Equipment transfers and operational shipments. Prepare shipping documentation, customs documents, and related paperwork while ensuring compliance with regulations and company procedures. Manage import licenses, certifications, approvals, and required regulatory documentation. Monitor shipment progress, handle delays, and provide Real-Time solutions to logistics challenges. Work closely with internal teams including Procurement, Warehouse, Engineering, Marketing, Finance, and Operations. Ensure adherence to delivery schedules and optimize shipping costs. Maintain accurate shipment data and update logistics information in company systems. Support continuous improvement of import/export processes.

our company's Global Customer Operation Department is hiring a Representative
The role involves providing top customer service, managing export logistic logistical processes, handling orders from the quotation stage to actual shipment.
What will your day look like at our company?
Direct management of activities with the company's global customers
Addressing all customer needs and inquiries
Handling sales and export documents from the quotation stage to shipment execution
Managing the shipping process with internal and external partners
Gathering data, analyzing reports, and collaborating with various internal and external interfaces.

our company's Global Customer Operation Department is hiring a Representative
The role involves providing top customer service, managing export logistic logistical processes, handling orders from the quotation stage to actual shipment.
What will your day look like at our company?
Direct management of activities with the company's global customers
Addressing all customer needs and inquiries
Handling sales and export documents from the quotation stage to shipment execution
Managing the shipping process with internal and external partners
Gathering data, analyzing reports, and collaborating with various internal and external interfaces.