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Required Technical Support Engineer- Tier 2
Description
We are redefining trust in blockchain through advanced, integrated security. Our on-chain security platform is trusted by leading Web3 companiesincluding Coinbase, MetaMask, Uniswap, Backpack, Stellar, and othersto detect, understand, and automatically prevent or minimize the impact of fraud, scams, hacks, and financial threats.
We are backed by top-tier global investors including Sequoia Capital, Ribbit Capital, and Cyberstartsfirms known for supporting the most innovative and influential companies in technology and cybersecurity.
As the Technical Support L2 Engineer, based in Tel Aviv, you will have the unique opportunity to build and scale our L2 support function from the ground up and be a part of the Blockchain security future . Reporting to the Head of Customer Support, you will help our customers with their most pressing issues, protecting end-users from being scammed, creating real impact.
This role is meant for a true builder. As the first hire, youll be a major player in building the support process for cutting edge new Blockchain security products, becoming subject matter expert and trusted advisor for our customers, engaging directly with our engineering and product team, and learning our product directly from them.
What Youll Do -
Provide expert-level technical support for our applications, diagnosing and resolving complex issues with aggressive resolution times.
Analyze sophisticated problems related to system performance, configuration issues, API integrations, Web3 security threats, and blockchain-related incidents.
Monitor system performance metrics, API health, and security incident alerts.
Serve as the primary point of contact for escalated customer issues, maintaining clear communication with stakeholders.
Coordinate with Engineering, Product Management, and Field Services teams to resolve complex technical challenges.
Identify opportunities for the support team to take on additional responsibilities and develop subject matter expertise.
Create and maintain comprehensive playbooks, troubleshooting guides, and internal documentation.
Develop tools and automation to improve support efficiency and reduce resolution time.
Maintain strict compliance with security policies and procedures, particularly when handling sensitive customer data.

If you are passionate about high scale, multithreaded distributed systems, where you find and overcome extreme cases with no apparent solutions anywhere else, this is the place for you.
This highly visible role as a member of our global hardware Infrastructure CAD Team will support best in class tools and platforms to enable our designed silicon components for the Silicon Engineering Group.

Hands-on development and administration of an enterprise-scale distributed scheduling solution.
We are designing and developing auxiliary layers and services over existing batch grid systems.
Day-to-day work consists of working with the grid admins, understanding their work/requirements, and designing solutions/improvements to the environment.
Working mostly in a Linux environment.
You will be writing services in Java (Spring, Spring Boot, JPA, Spell ...), partly working with Python/Perl when required.
Services interact with each other over REST and expose an API
Some of the use cases require CLI access to the services, which are consumed using the Perl/Python CLI wrappers.
Small, Agile development team working on design grid solutions.

As a Senior DevOps Engineer, you will be responsible for designing, implementing, and optimizing our AWS-based infrastructure to support our B2B social media management platform. You will build and enhance CI/CD pipelines, improve system observability, and ensure the reliability and security of our cloud environment. Working closely with development teams, you will streamline deployments, optimize front-end resource delivery, and contribute to scaling our infrastructure. If you thrive in automation, enjoy solving complex cloud challenges, and are passionate about building efficient and resilient systems, we want to hear from you!
Responsibilities
Infrastructure Management - Design, implement, and maintain scalable, reliable, and secure cloud infrastructure on AWS to support marketing and social media solutions.
CI/CD Pipeline Development - Build, automate, and optimize CI/CD pipelines to ensure seamless and efficient deployment processes across multiple environments.
Process Automation - Develop automation strategies to improve deployment efficiency, system stability, and reduce manual intervention.
System Monitoring & Observability - Implement monitoring, logging, and alerting solutions to track system health, performance, and security.
Security Best Practices - Ensure infrastructure security and compliance, implementing best practices to protect sensitive data.
Cross-Team Collaboration - Work closely with development and product teams to integrate DevOps practices, troubleshoot issues, and support continuous improvement.
Documentation & Reporting - Maintain comprehensive documentation of system configurations, processes, and performance metrics to facilitate knowledge sharing.
Front-End Resource Delivery & CDN Optimization - Optimize CDN strategies and deployment processes for efficient front-end resource delivery.

Were looking for a hands-on Devops Team Lead to build, manage, and scale a high-impact DevOps team. Youll lead infrastructure strategy, promote DevOps excellence, and drive automation and platform reliability across the organization. This role combines technical leadership with team development and operational ownership.
Your Responsibilities & Impact:
Lead and mentor a team of 5 DevOps engineers.
Own the impact of our infrastructure on success by providing engineering autonomy.
Foster a culture of ownership, learning, and continuous improvement.
Grow and structure the team to support expanding infrastructure and business needs.
Infrastructure & Platform Ownership:
Own and evolve scalable, secure, and observable cloud architecture (with a focus on AWS).
Leverage Kubernetes (EKS), Terraform, and GitOps to maintain reproducible infrastructure.
Proactively identify needs that align with the product and business goals.
Take the lead on production issues, ensuring availability and timely response.
Improve CI/CD processes, developer experience, and automation pipelines.
Lead strategic projects to modernize infrastructure, adopt new technologies, and improve stability.
Proactively drive retrospectives, platform upgrades, and systemic reliability improvements.
Monitor infrastructure health, optimize cloud costs, and track infrastructure KPIs.
Deeply understand system complexity and internal service dependencies.
Partner with Security to maintain compliance (SOC 2, access control, audits).
Hands-On Execution - Actively contribute to the design and implementation.

Required Senior Professional Services Engineer
So, whats the role all about?
Join our global Professional Services team in a high-impact role focused on enabling the successful delivery of Actimize AML and Fraud solutions. As a Field Readiness Lead AML and Fraud, youll play a critical role in bridging the gap between Product/R&D and client-facing teams, ensuring our delivery organization is fully prepared to implement new capabilities effectively and confidently. You will drive readiness initiatives across regions, foster cross-functional collaboration, and shape how Actimize solutions are delivered to leading financial institutions worldwide.
How will you make an impact?
Own the Professional Services readiness lifecycle for AML and Fraud product releases.
Partner with Product and R&D to understand upcoming features and ensure PS-specific implementation needs are addressed in each release.
Build and coordinate a global network of Field Readiness Champions to cascade knowledge, standardize implementation practices, and surface local insights.
Establish feedback loops by capturing field-level observations and communicating actionable insights to Product, R&D, and Enablement teams.
Maintain readiness dashboards and adoption metrics, delivering clear communication and progress updates to leadership and stakeholders.
Oversee the management and evolution of central knowledge repositories, and solution blueprints are regularly updated and easily accessible.

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, youll provide frontline support to employees across the organization, both on-site and remote. Youll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.
What You'll Be Doing:
Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
App Whisperer: Know your way around various apps the company uses.
Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
Remote Rockstar: Support people working from home, traveling, or at other offices.
Video & Audio Ace: Sort out issues with video and audio conferencing.
Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
Team Player: Work with other teams and IT staff to solve problems.
Project Pro: Dive into longer projects and help with company-wide tools.
Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

we are seeking a highly skilled DevOps Engineer to join our Networking IC Product Engineering Group (ICPE). This is a unique opportunity to become a cornerstone of our DevOps practice, owning the critical systems that power our engineering innovation. Youll be responsible for the entire DevOps lifecyclefrom robust CI/CD pipelines to production line package releasesdriving efficiency, scalability, and reliability across the organization. You will work with a high degree of autonomy, expected to independently lead initiatives, design and implement optimal solutions, and collaborate with both internal stakeholders and external partners. If you're a self-motivated engineer who thrives in dynamic environments, takes initiative without waiting for direction, and enjoys improving and scaling engineering ecosystemswe want you with us.
What Youll Be Doing:
Develop and maintain robust, scalable CI/CD pipelines to ensure seamless software integration and delivery.
Collaborate with cross-functional teams to enhance build system reliability and efficiency.
Monitor, troubleshoot, and optimize system performance to ensure continuous, reliable operation.
Diagnose and resolve complex issues affecting the stability and performance of development and production environments.

Were looking for an experienced and motivated Team Lead to join our IT organization, managing Tech Support across Israel and EMEA, while also leading our Global Mobile Operations. This role blends people leadership, hands-on technical ownership, and operational excellence. You'll work closely with regional IT teams, end users, vendors, and global stakeholders to ensure high-quality support and seamless mobile device lifecycle management across the organization.
How will you make an impact?
Lead and mentor Tech Support teams across IL & EMEA, ensuring excellent service delivery and end-user satisfaction
Own onboarding/offboarding IT processes, executive support, and office tech readiness
Drive execution of local IT projects and provide on-site support for high-impact events and conferences
Manage the companys global mobile device program including budgets, vendors, procurement, and usage tracking
Administer Intune-based mobile policies (Android/iOS), ensuring security and compliance
Collaborate with finance, procurement, and global IT to optimize operations and reduce mobile costs
Define and track key operational metrics (e.g., SLA, CSAT, FRT) to continuously improve service.

we are at the forefront of the AI revolution, delivering cutting-edge accelerated compute platforms for global impact. Our Network Insights group is seeking a talented and motivated Sr. DevOps Engineer to architect, scale, and optimize the DevOps infrastructure supporting our advanced networking simulation services. In this high-impact role, you will lay the foundations to scale a key insight product to reach 10100 times more users, design robust CI/CD pipelines, drive automation, and ensure the reliability, scalability, and security of our cloud-based, and on-prem platforms.. If you are passionate about solving complex infrastructure challenges and enabling world-class software delivery, we want to hear from you.
What You'll Be Doing:
Architect and optimize CI/CD pipelines for large-scale, high-availability simulation services, ensuring fast, reliable, and secure deployments.
Drive automation across infrastructure provisioning, configuration management, and monitoring to support rapid development cycles and minimize manual intervention.
Collaborate with software engineering and product teams to design and implement scalable, cloud-native solutions that meet evolving business needs.
Promote standard processes in infrastructure as code, containerization, and cloud security, ensuring compliance and resilience across environments.
Monitor, troubleshoot, and resolve infrastructure and deployment issues, maximizing uptime and ensuring efficient performance for internal and external customers.
Evaluate and integrate new tools and technologies to continually enhance the reliability, observability, and efficiency of our DevOps ecosystem.
Participate in incident response and post-mortem processes, driving root cause analysis and systemic improvements.

Were looking for a Network Engineer to help maintain, optimize, and expand our global network infrastructure. In this role, youll work with a variety of technologies to ensure the stability and performance of our corporate network, including LAN, WAN, and cloud environments (AWS and Azure). Youll be responsible for supporting network operations, troubleshooting issues, and participating in new network projects while ensuring a high level of security and performance.
How will you make an impact?
Maintain and optimize corporate network infrastructure, including LAN, WAN, and cloud networks (AWS & Azure)
Participate in new network installations, upgrades, and projects
Provide internal users' L2 network support and troubleshoot issues effectively
Ensure the network remains secure by managing and configuring firewalls (specifically Fortinet)
Work with cloud network infrastructure, focusing on network architecture in AWS and Azure environments
Contribute to optimizing network performance and reliability.

We are seeking an experienced Cloud Services Manager\ Manager, cloud architecture and DevOps to lead and drive cloud infrastructure, DevOps, and automation initiatives in a global R&D environment.
The ideal candidate will have extensive experience managing global teams, expertise in AWS and Azure, and a deep understanding of CI/CD, DevOps processes, and Cloud Migrations. This role requires close collaboration with R&D teams to ensure seamless cloud integration, automation, security, and compliance.
How will you make an impact?
Lead and manage a Global Cloud Services team, driving innovation and efficiency in IT
Design, implement, and oversee Public Cloud Infrastructure Management, focusing on AWS and Azure.
Develop and maintain Cloud Architecture and Automation strategies to optimize performance and scalability.
Oversee Cloud Security and compliance management, ensuring adherence to industry standards.
Provide trusted advisory support to stakeholders on cloud best practices, governance, and cost optimization.
Drive IT infrastructure modernization and lead cloud migration projects for legacy systems.
Implement and enhance CI/CD pipelines, DevOps workflows, and automation frameworks.

we are seeking an exceptional DevOps & Software Engineer to join our innovative development team. This team is at the heart of our companys software infrastructurebuilding and maintaining a wide range of solutions including internal cloud environment, scalable build systems, automation frameworks and AI-driven tools. You will have a direct impact on our companys products and development workflows. This role blends hands-on development with deep DevOps practices. Its ideal for engineers passionate about scalability, infrastructure, automation, and modern development platforms.
What Youll Be Doing:
Develop and maintain internal cloud solutions based on a microservices architecture to enable efficient, high-quality software development and delivery.
Design and implement automation tools, infrastructure services, and advanced build systems.
Work across a wide variety of operating systems, building virtualization and system-level capabilities.
Provide resilient solutions for a sophisticated infrastructure stack with the latest network devices.
Contribute to a positive and collaborative team culture that values creativity and agility.
Partner with engineering teams across our company to deliver scalable and reliable infrastructure solutions.

We are looking for a System Integrator to join the company integration division, The position is primarily hands on involving delivering and supporting large scale projects. Every project is unique and will require learning new technologies and designing new solutions to meet the R&D requirements & deliver a complete solution with Infrastructure & software to the end customer. The integration team is involved throughout the lifecycle of the R&D process from the development stage lab environments to the full-scale deployment in the customer premise and ongoing support & upgrades once the delivery is complete. Support customers (outside the office) Willingness to travel overseas to customers. On call responsibilities