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Who We Are we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of Embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 180 employees in Jerusalem - were reshaping how financial technology is developed and delivered.
The Role:
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, IOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are:
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels. An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner. Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise. Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders. Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:

Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets. Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications. Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments. Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users. Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot. Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience. Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives. Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency. Partner with cross-functional teams to research, evaluate, TEST, and recommend new technologies and solutions that improve employee productivity and strengthen the IT environment. Support employee onboarding and day-to-day operations by provisioning equipment, delivering technical onboarding, identifying root causes of recurring issues, implementing preventive solutions, and providing executive/VIP user support when needed. Success in This Role Looks Like
* Consistently delivering excellent customer service and maintaining positive relationships with employees at all levels of the organization, including executive and VIP users.
* Resolving end-user issues efficiently while meeting or exceeding established service level expectations.
* Taking ownership of incidents, requests, and projects from start to finish while ensuring work is properly documented in tickets and knowledge articles.
* Demonstrati

We are looking for Customer Support Engineer in our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.
Work schedule:
The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.
What You'll Do:
You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules.
Identify potential production issues and work proactively to resolve them.
Communicate any production delays or issues to relevant stakeholders and customers.
Maintain accurate records of production activities, including schedules, bugs and project status.
Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the platform.
Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
Collaborate with other teams, including R&D and product management, to resolve customer issues.

The service team is looking for a Service Engineer to provide product support at our customers.
In this role you'll be joining the Global Service Group. We provide service to a large-scale install base, at leading semiconductor manufacturers worldwide.
Responsible for training, installing, and supporting all our products at customer sites worldwide.
We foster teamwork, excellence, and innovation, making customer success our main goal.
Responsibilities
What you will be doing:
Implement the Customer Support Policy for the OEM End User. Supervise, maintain, and support company systems in the field.
Support OEM partners, and End Users internal service as defined under warranty and service support agreements.
Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).
Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.
Lead technical field escalation.
Involved in product evaluations activities at customer site; make sure field and customer needs are well-represented and prioritized during the product roadmap.
Assist in new equipment integration, add-ons, and upgrades.
Provide feedback to the headquarters based on experience gained with customers.
Support the customer beyond the defined working schedule as required.

Own the technical integrations that connect us with retailers systems, making sure data flows are smooth, secure, and ready for scale.

Responsibilities
Manage data integrations with POS, ERP, and other systems.
Define and document technical requirements for new onboardings.
Work with APIs, SFTP, and database connections.
Troubleshoot and resolve integration issues with engineering.
Collaborate with retailers IT teams during setup.

Required Solution Expert
Description
We are building the future of agentic revenue technology. Trusted by leading global businesses, were redefining what revenue teams can achieve with AI and agentic execution across the deal lifecycle. Our mission is simple: help businesses Own Your Revenue with greater speed, intelligence, and governance.
As a Solution Expert you will act as the technical trusted advisor for the customer and be responsible for building the solution and leading the onboarding process through implementation, configuration, and integrations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes.

we are a global leader in autonomous drone solutions, delivering fully automated aerial systems for industrial, security, and critical infrastructure applications. Our operations combine advanced robotics, software, communications, and mission-critical field deployments to provide reliable autonomous drone services worldwide.
As we expand our operational capabilities, we are building a dedicated Tier 3 Integration & Support team focused on advanced troubleshooting, system integration, operational excellence and continuous improvement across customer deployments and internal systems.
We are looking for a highly technical and operationally driven Tier 3 Integration & Support Engineer to join our Operations department. This role serves as the highest escalation level for complex technical issues involving autonomous drone systems, software platforms, networking, integrations and operational workflows.
The ideal candidate combines strong analytical and troubleshooting capabilities with hands-on system integration experience and cross-functional collaboration skills. You will work closely with Operations and R&D to ensure reliable system performance and successful customer operations.
Responsibilities
Serve as Tier 3 escalation point for complex technical and operational issues.
Investigate and resolve advanced software, hardware, networking and integration problems.
Perform root cause analysis (RCA) and lead issue resolution processes.
Support mission-critical operational incidents and system recovery activities.
System Integration & Deployment
Support integration of our company systems with customer environments and third-party platforms.
Configure, validate, and troubleshoot system interfaces, APIs, networking and operational workflows.
Participate in deployment planning, testing, commissioning and operational acceptance activities.
Collaborate with field teams during installations, upgrades and live demonstration.
Operational Excellence
Monitor system performance trends and identify proactive improvement opportunities.
Develop troubleshooting procedures, operational playbooks and technical documentation.
Improve support methodologies, escalation flows and operational tools.
Contribute to automation and optimization initiatives.
Cross-Functional Collaboration
Work closely with R&D and Product teams to reproduce, analyze and resolve defects.
Provide technical feedback from operational environments to internal stakeholders.
Support knowledge transfer and mentoring for Tier 1 and Tier 2 support teams.
Participate in operational readiness and continuous improvement initiatives.

we are looking for a Support Engineer Tier 3.
The Cymulate R&D team are the crucial behind-the-scenes wonders who bring our powerful products to life before releasing them into the world. They are constantly asking how things can be improved, solved, or made easier for our customers. There's no challenge they'll back down from, and we'd never want them to!
What You Will Do?
Serve as the final escalation point for complex and critical production issues
Take a proactive role in identifying recurring issues, weak points, and improvement opportunities
Push for high-quality, long-term solutions, not just short-term fixes
Work side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes
Investigate issues across backend services, databases, agents, and customer environments
Perform deep analysis of application, system, and agent logs
Troubleshoot customer-side agents running as services
Analyze and resolve performance, scalability, and stability issues
Investigate networking and connectivity issues, including proxies and firewalls
Provide technical guidance and mentoring to Tier 2 support engineers
Document root causes, technical findings, and recommended solutions

Required IT Enterprise Systems Support Engineer
The Role
The Engineer, IT Enterprise Systems Support, is responsible for assisting and supporting approximately 200 end users in a corporate environment, and as part of the Enterprise Systems Support team. The ideal candidate has a solid IT support foundation and experience across Windows 11, macOS, Microsoft 365, iOS, and Android platforms, coupled with exceptional customer service and communication skills.
Who You Are
A technically driven problem-solver with the ability to diagnose and resolve issues across a wide range of complexity levels.
An experienced Support Engineer who delivers exceptional customer service and communicates technical concepts in a clear, user-friendly manner.
Passionate about technology, continuously learning new tools, systems, and best practices to expand technical expertise.
Skilled at implementing effective solutions quickly while providing guidance and knowledge-sharing to users and stakeholders.
Thrives in fast-paced, customer-focused environments where technical troubleshooting, collaboration, and user support are key to success.
What Youll Actually Be Doing:
Serve as the first point of contact for employees seeking technical assistance via phone, email, chat, remote support, and in-person interactions, delivering exceptional customer service and meeting established SLA targets.
Troubleshoot and resolve hardware, software, mobile device, connectivity, and end-user computing issues across Windows, macOS, Microsoft 365, and other business-critical applications.
Provide hands-on and remote support for laptops, desktops, peripherals, and related technologies, including installations, upgrades, replacements, repairs, configurations, and deployments.
Manage support requests through the ticketing system, ensuring timely resolution, accurate documentation, and proactive communication with users.
Support and troubleshoot networking, cloud, and endpoint technologies, including Cisco, Fortinet, Amazon WorkSpaces, Microsoft Intune, Jamf, SCCM, and Windows Autopilot.
Deliver operational support for conference room technology, audiovisual systems, telephony solutions, and office security systems to ensure a seamless workplace experience.
Lead endpoint lifecycle activities, including device provisioning, operating system deployments, upgrades, asset tracking, inventory management, warranty coordination, and compliance initiatives.
Create, maintain, and improve knowledge base articles, troubleshooting guides, FAQs, and technical documentation to enhance self-service and team efficiency.

Zipher is building the Autonomous Execution Layer for cloud data and AI, a new category we are defining: $50M raised and live in Fortune 500 environments . We are hiring a Solution Engineer (FDE), Forward Deployed Engineer , to join a deliberately talent-dense team. As our Solution Engineer (FDE) , you will work embedded with the engineering teams of the world’s largest data and AI organizations, write the code that connects Zipher to their live workloads , and own every deployment until it runs and delivers in production. The work spans three sides: development product , and customers . You write production code, shape what we build next, and own the technical relationship with the customer. Our Solution Engineers work the way Forward Deployed Engineers do: as software engineers first. Whether your title today is Solutions Engineer, Forward Deployed Engineer, or Solutions Architect, or you are a Data Platform, Data Engineering, or Data Infrastructure engineer at a leading data company or startup , you grew up as a developer, and you spend your days in code.
What You’ll Do Own Zipher’s technical win with its enterprise customers Deploy Zipher into the customer’s production : build the integrations, connectors, and deployment code that plug the engine into Databricks, Spark, Kubernetes, and AWS Write production code in the field : debug live pipelines, ship fixes and extensions, and turn every one-off into a reusable building block Own each deployment end to end , through to the measured impact on cost, performance, and reliability Bring the field back into the product , with core engineering and the founders

What We Offer A product that is already winning : in production inside Fortune 500 environments An engineering seat in the field : as an FDE, you write the code and own the deployment architecture, and what you build shapes what we ship next Engineers worth learning from : a deliberately talent-dense team and direct work with the founders Room to grow and to lead : your ownership widens as the platform does Top-of-market compensation and a meaningful equity package

The teams running the world’s largest data and AI workloads are about to stop tuning them by hand. Come be the engineer who puts it in production - Hit Apply.

We're looking for a technical support engineer with 2-3 years of experience to own the support queue for our enterprise customers, most of them in the US. You'll dig into the logs and the data to find out why something broke, and help run customer data migrations and the monitoring that catches problems before customers do.
What Youll Do:
Own the Support Queue: Take tickets from first response through resolution. You are responsible for meeting our response times, keeping every open ticket moving, and closing standard issues on your own.
Investigate Before You Escalate: Reproduce the problem, read the logs and the data, and isolate the cause. When something needs engineering, it reaches them with findings and evidence rather than a forwarded complaint.
Communicate with Customers: Keep customers informed in writing, manage expectations honestly, and stay credible even when the answer is not ready yet.
Run Customer Data Migrations: Map and validate customer data as it moves into, and catch the records that don't fit before the customer does.
Write the Help Center: Turn what you solve into articles on common actions and troubleshooting, so the answer exists the next time someone asks.
Build Customer Enablement: Create and maintain a library of short workflow recordings, and run group training sessions, webinars and office hours as the role grows.
Monitor Proactively: Build and run monitors over our observability stack, triage the alerts they raise, and reach out to customers before they notice the problem themselves.

we are looking for a Technical Support Engineer.
As a Technical Support Engineer you will
Respond promptly and professionally to customer inquiries via phone, email, or chat, providing technical support and troubleshooting assistance.
Work to meet and exceed internal and external SLAs
Identify and diagnose software issues, and guide customers through step-by-step resolutions.
Escalate complex technical issues to higher-level support teams when necessary, ensuring proper documentation and follow-up.
Assist customers with product installations, configurations, and updates.
Collaborate with cross-functional teams, including developers and engineers, to address customer concerns and provide effective solutions.
Document and maintain records of customer interactions, inquiries, comments, and actions taken, utilizing the ticketing system.
Provide proactive customer education and self-help resources to reduce repetitive inquiries and improve customer satisfaction.
Collaborate with the Quality Assurance team to identify and report software bugs and usability issues.
Help develop and implement support methodologies, build workflows and define support operations
Gather customer feedback and share it with QA, R&D, Engineering, and Production teams.
Strive for best-in-class support experience and drive exceptional CSAT results
Stay up-to-date with product knowledge, industry trends, and technology advancements to provide accurate and efficient support.

we are looking for a Product Support Engineer, Team Lead.
As a Product Support Team Lead , you will play a critical leadership role within our Product Support organization, reporting directly to the Director of Support Engineering. In this role, you will lead, mentor, and develop a team of Product Support Engineers while serving as a senior escalation point for complex customer issues.
You will combine strong technical expertise with people leadership to ensure exceptional support experiences for our customers. You will drive operational excellence, oversee escalated cases, contribute to process improvements, and partner closely with cross-functional teams to support ' identity security solutions.
The ideal candidate brings a deep technical background, knowledge of Active Directory and identity technologies, proven leadership experience, and a passion for helping both customers and team members succeed.

We are seeking an IT Support Engineer for our Tel-Aviv office. This is an on-site position requiring five days a week in the office. The primary responsibilities include providing technical support to end-users in the TLV office and to all users globally. This fast-paced role involves a variety of tasks, from onboarding new hires and troubleshooting user issues to providing hands-on support for all IT-supported equipment and functions.
What You'll Do:
Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walkups, or remote desktop tools, to diagnose and resolve hardware and software issues
Hardware Maintenance: Install, configure, and maintain laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
Hardware Procurement: Assist in the selection and procurement of IT equipment. Manage inventory and asset tracking
Software Support: Install, configure, and troubleshoot SaaS applications, operating systems, and security updates. Assist with software licensing
User Account Management: Modify, and deactivate user accounts, email addresses, and access permissions as needed. Ensure proper access control and user authentication
Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
Documentation: Maintain accurate records of support tickets/requests, resolutions, and hardware/software inventory. Create and update user guides and knowledge base articles
IT Policies and Compliance: Enforce company IT policies and procedures, as well as compliance with relevant regulations, such as data protection and privacy laws
Manage and lead onboarding logistics and IT training for new hires, as well as offboarding logistics for retrieving equipment
Support local A/V Operations
Support Company All Hands events, as well as any ad-hoc local All Hands events
Provide white glove support to C-level executives
Participate in an on-call rotation schedule for IT Support and monitoring/alerting activities, which involve after-office hours and weekends
Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network checks, etc.)
Assist IT leadership and other IT cross-functional teams with project-level deliverables

We are looking for a Forward Deployed Egngineer with a strong performance marketing background to lead the deployment and success of our solution for a small number of enterprise customers.
You will own the full post-sale lifecycle, from implementation through ongoing optimization, working directly with growth, data, and engineering teams at some of the world's leading consumer apps. Your focus is on signal quality, experiment design, and driving measurable impact on paid acquisition performance.
This is a high-ownership role for someone who thinks in terms of ROAS, CPA, and bidding strategy, and can also get deep into data and systems to make it happen. You will be the primary point of contact for your accounts, lead engagements end-to-end, and translate performance data into clear decisions.
Success means turning your customers' best predictive signals into compounding growth on Google and Meta.
Responsibilities:
Performance and experimentation:
Design and structure pilots across Google Ads and Meta, including campaign selection, budget approach, bidding strategy, and success criteria
Evaluate experiment results and iterate based on performance signals
Help customers understand performance drivers, attribution, and how to scale what works
Monitor model and signal performance; identify issues early and intervene
Implementation and signal quality:
Lead end-to-end implementation across a small portfolio of enterprise customers
Adapt solution design and data strategy to each customer's ad tech stack and measurement setup
Ensure strong match rates, data accuracy, and signal reliability across conversion APIs and MMPs
Troubleshoot integration and data issues in collaboration with internal teams
Customer partnership and execution:
Own day-to-day execution across multiple engagements
Lead ongoing customer communication with both technical and senior growth stakeholders
Coordinate across product, engineering, and go-to-market teams
Build long-term trust through reliability and strong outcomes.