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Required Customer Success Engineer
Description
This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an organization that is in the center of the hurricane being created by the revolution in artificial intelligence.
"Our data management vision is the future of the market."- Forbes
We are the data platform company for the AI era. We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and protect massive datasets and make them available for real-time data analysis and AI training and inference. Designed from the ground up to make AI simple to deploy and manage, we take the cost and complexity out of deploying enterprise and AI infrastructure across data center, edge, and cloud.
Our success has been built through intense innovation, a customer-first mentality and a team of fearless who leverage their skills & experiences to make real market impact. This is an opportunity to be a key contributor at a pivotal time in our companys growth and at a pivotal point in computing history.
Requirements
As a Technical Support, you will be regarded as a product expert and, as such, you will be involved in daily technical operations and escalations. The main responsibilities include performing customer installations and technical evaluations, developing and testing and solutions in strategically and tactically significant applications and use cases, including File protocols, Machine learning, Object Storage, and high-performance computing, at customer sites and in the lab. You will consult on pre-sales and technical sales activities and will work on escalated technical support issues to resolution, interfacing with the customer and the development team.

We are looking for an experienced Solutions Engineer to join our growing Earth Observation, Tracking, Telemetry & Command (TT&C), New Space and Special Projects business line, working closely with our Sales and Engineering teams.
In this role, you will act as a technical subject matter expert (SME), leading customer engagements, defining system architecture, preparing proposals, and delivering technical presentations.
You will leverage your systems engineering and integration engineering expertise to design and tailor solutions that meet mission-critical customer requirements in the aerospace and special projects sectors.
This is a key technical-commercial position, directly influencing the companys ability to win new business and expand into emerging markets.
Responsibilities:
Act as a technical authority for multidisciplinary systems involving mechanics, electronics, software, and RF communication
Lead technical engagements with prospects and customers: requirements gathering, solution design, system architecture, block diagram development, and technical risk assessment
Prepare and deliver high-quality proposals:
Analyze customer specifications, SOWs, and RFPs
Develop competitive solution concepts, costing, and technical documentation
Perform technical risk analysis and competition analysis
Work with the Sales team by conducting technical presentations and demonstrations that articulate the features and advantages of company solutions
Collaborate with subcontractors, third-party partners, and internal stakeholders (engineering, finance, operations, executive team) to develop winning solutions
Maintain deep knowledge of the companys product portfolio, new technologies, and evolving industry trends
Support continuous improvement of proposal generation processes, tools, templates, and best practices
Perform Link Budget Analysis and basic RF performance assessments as part of solution definition
Mentor and support internal sales associates to enhance their technical understanding and customer engagement capabilities
Participate in product strategy discussions by providing technical market feedback to influence future developments.

Required Service NPI Engineer
Position:
Full-time System Integrator for satellite communication systems, involving hardware, software, RF, and mechanical components.
Responsibilities
Collaborate with the R&D team to design new products
Plan and execute full system integration, ensuring all components (hardware, software, RF, and mechanical) are properly integrated
Set up and configure test systems, including selecting equipment, wiring harnesses, and assembling the physical setup
Lead prototype assembly and integration testing as part of the team
Plan and conduct field tests to evaluate system performance
Provide on-site support during the initial stages of product deployment at customer locations
Lead training sessions for customers, ensuring they fully understand system operation
Provide both remote and on-site customer support, traveling globally as needed.

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for our customers.
Besides a wild ride and a lot of learning, well leap your career forward!
The position is located in Netanya
As a Experienced Developer Support Engineer you will...
Troubleshoot and Investigate complex customers CI/CD scenarios and provide innovative solutions for their requirements
Develop scripts in Bash, Python, Groovy for debugging and automating
Set up our applications and 3rd party products in various development environments
Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
Reproduce customer scenarios and fill relevant bugs/features
Maintaining and improving a knowledge base of known issues and solutions
Integrate and collaborate with our R&D, QA, Release and Sales teams
Ability to work in flexible hours and weekends while needed.

We are looking for a Customer Success Engineer.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you'll own
Implement small scope, high impact solutions to drive value for at risk or high opportunity customers.
Provide technical support for products, including configuration, troubleshooting, and best practices.
Assist customers with the implementation and integration of solutions.
Develop and maintain strong relationships with customers, serving as their trusted advisor.
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

Who we are: An established industry leader in network intelligence and security solutions for service providers and enterprises around the world. We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure. Youll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.
What were looking for
We are looking for a dynamic Lab Support Engineer to join our R&D Lab, with experience providing support to internal company customers in conjunction to ongoing operations and goals.
What youll do
* Maintaining servers and networks devices, routers, switches, and other physical hardware.
* Installing and configuring network equipment.
* Monitoring servers and systems to improve network performance for all systems.
* Troubleshooting, resolving, and communicating networking issues to other employees and management.
* Maintaining current knowledge and understanding of networking best practices to offer the best solutions to R&D HW lab systems.
Region (Website):
Europe, Middle East & Africa.

CodeValue, founded in 2010, is a dynamic software development services company that delivers supreme architectural and technical expertise. Our mission is to provide in-depth consultancy, integrate product and design research into our development process, offer managed software and cloud solutions, and provide customized training programs to bridge knowledge gaps. We are empowering our employees with a comprehensive range of professional courses and training programs. From Cloud Computing (Azure, AWS) to Modern Full stack Web Development, Microservices, Software Architecture, and DevOps, As a developer at CodeValue, you’ll be part of a diverse community of technology enthusiasts. Our work is dynamic and ever-changing, as we collaborate with various clients and technologies. You’ll have the opportunity to learn and grow, staying on the cutting edge of the latest technologies. We believe in continuous learning and provide training on the latest tools and methodologies. Position Overview: Development Engineer with at least 3 years of relevant experience in Embedded software development , including experience with various operating systems – Linux/VxWorks/FreeRTOS Experience in software development for multi-interface systems (including hardware interfaces – operating serial interfaces, interfacing with cards, BSP, etc.), Object-Oriented Programming (OOP) , and working in a C/C++ environment.

We are seeking a Professional Services Engineer to join our team.

Description:
An AvailabilityGuard Solution Specialist responsible for providing post-sales services such as deployment, integration, training and consulting.
Assist customers to design and deploy the AvailabilityGuard software in UAT and Production enterprise environments.
Assist customers with review and prioritization of IT misconfigurations detected by AvailabilityGuard, and with generating custom reports.
Provide technical assistance to partners and customers.
Work with large enterprise companies worldwide.

We are looking for a Tier 2 Technical Support Engineer with a strong technical background, exceptional troubleshooting skills, and a customer-first mindset to join our team. In this role, you will support enterprise customers using Kalturas Platform for Virtual and Hybrid Events, a key part of our video software (SaaS) solutions. You will play a crucial role in ensuring seamless integration, onboarding, and troubleshooting for our customers events while collaborating closely with internal teams.
The Day-to-Day:
Provide exceptional technical support to enterprise B2B customers.
Diagnose and resolve complex technical issues, and escalate to the appropriate internal team when needed.
Serve as the primary technical contact during the integrations, onboarding process, POCs, and Live events ensuring a smooth experience.
Analyze logs, API calls, and error messages using tools like SQL, Grafana, OpenSearch, and other debugging tools.
Initiate and execute automation and scripts to improve support efficiency and reduce manual troubleshooting efforts.
Collaborate with R&D, Product, Professional Services, and Account Management teams to enhance the customer experience.
Work within a global support structure with teams across the USA, Europe, and Asia and occasionally provide On-Call hours support for critical issues.

leading technology company at the forefront of the semiconductor industry. We design and license ground breaking intellectual property for use in semiconductor chips, enabling our partners to create innovative solutions for a wide range of applications including mobile devices, automotive electronics, IoT, and more. Our commitment to innovation and excellence drives us to seek dedicated individuals who are passionate about pushing the boundaries of what's possible in the world of technology.

Job Overview:
Are you passionate about helping developers build new kinds of user experience on the very latest AI hardware platforms? In this role you will lead the outreach to IoT developers and ML experts, helping them unlock the potential of AI on Edge devices. We're looking for someone from an engineering background who enjoys collaborating with customers and partners, with good experience in AI/ML application development, developer outreach and developer education. You'll work as part of an international team, helping to create software and tools for some truly game-changing new products.

revolutionised multiple industries and is now defining the future of AI on edge computing. The IoT Line of Business is rapidly moving inference from being a cloud centric compute, to a distributed local computing experience with all the benefits of reduced latency, privacy and cost this change will deliver.

Responsibilities:
Lead the outreach to IoT and AI/ML developers across a range of market segments
Build a view of developer needs, and help communicate this to product teams - defining the requirements for our future tools and software
Engage with developer communities and open-source projects to help them unlock the potential of latest AI/ML devices
Collaborate with reference application developers to optimise their workloads for our products
Build and provide training material for developers to jump-start their projects
Contribute as part of a broader product team, defining the software and ecosystem for a new class of Edge AI devices

We are looking for a Escalation Engineer.
Responsibilities:
Serve as a focal point and source of knowledge for departments in the company and for our clients. Share the knowledge, by being a point of advice for the CS department and other internal teams, and work on keeping our KB up to date, including creating new articles.
Manage major and critical production outages - Take ownership, troubleshoot, diagnose, resolve technical issues, and prepare internal and external RCAs.
Work closely with business and engineering teams to ensure efficient issue resolution, maneuvering towards the most suitable solutions, and minimizing further escalations as much as possible.
Analyze production traffic and locate design gaps - deep-dive analysis of the transaction processing by our clients with our partners, identification of design gap (what is missing and what needs to be done), and analysis of top-tier client processing approval ratio.
Participate in the features development life cycle - starting from the design to the implementation method, and the handover to the relevant teams.
Maintain production quality - work closely with the engineering team to coordinate maintenance in production, provide risk analysis, and constantly enhance production quality.

We are seeking an Application Support Engineer to join our global team of professionals, ensuring the seamless operation of our systems and delivering exceptional service to our clients.
This role involves close collaboration with other engineers and cross-functional teams to resolve production issues promptly and professionally. It also offers the opportunity to work with tier-1 retailers and leading online brands that trust us as their cross-border eCommerce solution provider, relying on our systems high availability.
Responsibilities:
Troubleshooting Issues: Assist customers with resolving technical issues related to the integration.
Providing Technical Assistance: Guide customers on how to use specific features or tools on the platform.
Ticket Management: Track and resolve support tickets efficiently, ensuring timely resolution.
Bug Identification and Reporting: Identify, replicate, and report bugs to the relevant teams.
Liaising with Developers: Work with the development team to escalate and resolve complex technical issues.

Were looking for a visionary Support Engineer Tier 1 to join the team.
In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

We are looking for a skilled Implementation Engineer.
The Implementation Engineer will be part of the Professional Services team working on integrations with our clients.
As a Implementation Engineer. you will fill in the essential role of providing technical assistance to the Project manager in successfully launching new clients and day to day management of our ever-growing client base. In addition, you will be working closely with the Customer success and other teams and supporting live clients activities.
The responsibilities will include:
Be an expert of the system settings for all the Account managers, Projects, Integrations, and OPS teams.
Working with cross-functional teams and related stakeholders in providing resolutions.
Assisting Leader(s) in driving project delivery, identify and address project technical risks/issues. You will be required to work independently on activities end to end, including pushing for cooperation with other teams, and escalating when required.
Performing other ad-hoc duties to support project delivery.
Requirements
Database Knowledge:
SQL Table Design: understanding structure of SQL tables and configure to meet business and code requirements.
SQL Querying: Proficiency in writing and optimizing SQL queries to test table configurations and ensure the system performs as expected.
Business Logic
Ability to translate business requirements and rules into correct and efficient database.
Troubleshooting and debugging Ability to troubleshoot and debugging issues via Logs, Errors and DB configurations.
Experienced in working with APIs and JSON payloads.
Familiarity with E-Commerce platforms like Shopify, Magento, Salesforce etc. an advantage.
Technical Background or Orientation (such as coding skills) a plus.