לוח משרות דרושים מהנדס תמיכה משרה מלאה

Requirements:
Technical Skills:
Deep technical expertise: Proven ability to troubleshoot and resolve complex technical issues.
System administration: Advanced knowledge of Linux based operating systems, networking, database management systems, virtualization, containerization technologies, kubernetes, docker swarm
Automation and CI/CD: experience with CI/CD tools like Jenkins, Gitlab, Github, Bitbucket and automation tools like Ansible, Terraform
Scripting: Proficiency in Python, Bash
Cloud platforms: Experience with AWS, Azure, GCP is preferred.
Security: Understanding of security best practices and ability to address security-related issues.
Experience:
Proven track record: Minimum of 8 years of experience in technical support roles.
Escalation management: Experience handling escalated issues and coordinating with other teams.
Process improvement: Ability to identify process inefficiencies and implement improvements.
Documentation: Strong documentation skills to create clear and concise knowledge base articles.
Additional Requirements
On-call availability: Ability to work flexible hours
Tool proficiency: experience working with Ticketing applications as JIRA, ServiceDesk, Zendesk, Freshdesk, Salesforce. Experience working with monitoring tools like Grafana, Prometheus, Zabbix etc
Language proficiency: English.
Bachelor's degree in computer science, information technology, or a related field or equivalent work experience.

Requirements:
About you:
3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors.
Database and Troubleshooting Experience: Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting.
API Integration Experience: Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage.
Workflow Understanding and Communication: Ability to understand complex workflows and effectively communicate solutions across R&D, Product, and customer-facing teams.
Global and Remote Collaboration: Experience working with remote team members, including those based in the U.S. and Colombia, successfully collaborating across different time zones.
Required Skills:
Troubleshooting and Problem-Solving Skills: Excellent analytical abilities with a strong customer-centric mindset.
Communication Skills: Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations.
API and Data Structure Familiarity: Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus.
Work Environment Adaptability: Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively.
Remote Management Adaptability: Ability to work effectively under a manager located in the U.S. or Colombia, demonstrating flexibility and accountability.
Personal Attributes: Self-motivated, quick learner, adaptable, and an effective team player.

Requirements:
Experience: 5+ years in support roles, working directly with large global customers and partners in addition to internal teams (such as DevOps, Engineering, QA, Product managers..)
Excellent written and verbal communication skills
Experience troubleshooting complex Network issues
Proficient in Web Protocols, HTTP, HTTPS, TLS
Expertise in Windows troubleshooting
Comfortable with usage of tools such as Wireshark or chrome developer tools and ability to isolate issues related to OS / Network security layer
Nice to have:
Expertise in troubleshooting additional OSs (Linux, MacOS, iOS or Android)
Multi-vendor Zero-Trust Network access vendor experience (PANW, Cisco, Checkpoint, IPS / IDS systems, IdPs)
Experience as an Enablement Engineer or an Escalations Engineer is a plus
Scripting skills (JS/Python/Powershell) are a plus.
Experience training internal technical teams
Familiarity with Browser Architecture.

Requirements:
Required Qualifications (RQs)
8+ years technical pre-sales or technical consulting experience
Bachelor's Degree in Computer Science, Information Technology,
Data Solution Engineer Required Qualifications:
Expert in Azure Databases (SQL DB, Cosmos DB, PostgreSQL) and Azure Analytics (Fabric, Databricks, Purview), with experience in migrations, AI app development, and data solutions across platforms like BigQuery, Redshift, and Snowflake.
Proven leader of technical engagements (hackathons, PoCs, MVPs) that deliver production-scale results with strong focus on data security and governance.
AI Applications Solution Engineer Required Qualifications:
Full-stack & Cloud-Native Expert: Specializes in app architecture modernization and cloud-native development (APIs, microservices, containers, event-driven systems, vector/graph DBs).
AI/ML Leader: Skilled in AI/ML frameworks (TensorFlow, PyTorch, Agentic AI, Responsible AI), with a track record of leading impactful technical engagements (PoCs, MVPs, hackathons).
Infrastructure Solution Engineering - Required Qualifications:
Cloud & Infrastructure Expertise: Proven experience in migrating workloads (Windows, SQL, Linux, PostgreSQL), designing hybrid networking and secure connectivity, and implementing containerization strategies using Azure Kubernetes Service (AKS) and App Platform.
Solution Design & Stakeholder Engagement: Strong grasp of Azure services (security, compliance, hybrid cloud) with the ability to engage both technical and business stakeholders to deliver scalable, secure cloud solutions.
Software Solution Engineer - Required Qualifications:
Strong experience engaging enterprise dev teams (developers, architects, decision makers) and leading technical initiatives like hackathons, PoCs, and MVPs to production outcomes.
Proficient in modern languages (JavaScript/TypeScript, Python, C#, Java), frameworks (.NET, Node.js, React), and tools (GitHub, VS Code, CI/CD, DevOps, platform engineering).
Preffered Qualifications (RQs)
Master's Degree in Computer Science, Information Technology, or related field.

Requirements:
Must haves :
Current Israeli security clearance.
Minimum of 3 years of experience as a Support Engineer or Technical Account Manager.
Proven ability to work effectively both independently and collaboratively within a remote team environment.
Exceptional written and verbal communication skills in both English and Hebrew. Including report writing and presentation capabilities.
Comprehensive knowledge of virtualization technologies and hands-on experience.
Strong technical and architectural understanding of security, networking, and applications.
Hands-on experience with Linux administration.
Proficiency in scripting languages such as Python, Bash, or PowerShell.
Experience with Endpoint Detection Systems, Anti-Virus systems, and familiarity with SOC environments or related roles.

Nice to have :
Previous experience in working with Cyber Security products or technologies.
In-depth understanding and hands-on experience with AV, NGAV and EDR technologies.
Familiarity with Cyber Threat Intelligence, Malware, Mitre Attack Techniques.
Experience in Corporate IT - Active Directory, SCCM, VDI Management.

Requirements:
Mandatory, very good level of English Speak, read, and write.
Testing, validation, and documentation capabilities
Comprehensiveness
Proven managing/working experience in technical customer support organizations.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to work independently and as part of a team.
Ability to prioritize workload to ensure successful completion of projects.
Ability to be on-call nights and weekends.
Ability to travel.
Required Knowledge:
Understanding of multidisciplinary systems (SW & HW).
Networking & Telecommunications
Familiarity with protocols - HTTP/HTTPS, SSH, ICMP, TCP/UDP
Familiarity with Linux CLI OS
Familiarity of RF systems.

Requirements:
3-5 years of relevant experience (Solutions Engineering/Escalations Engineering/Pre-Sales Engineering/Support Engineer Tier 3 or more)
Strong troubleshooting skills and methodological approach.
Previous experience with customers (working directly and on-site visits).
Excellent communication (written and oral) and teamwork skills.
Demonstrated experience in writing code projects with Python and Java major advantage
Experience working with various data bases and with MongoDB an advantage
Knowledge in networking protocols and technologies: HTTP, SSL, TCP/IP, DNS, network components.
Experience with Kubernetes and other container orchestration technologies an advantage
Demonstrated knowledge in working with Linux environments installing, configuring networking, writing bash scripts, and more.
Prior experience working in a commercial development environment: formal QA, best practices for development, schedules, processes, defect queues, code management, build environments.
IT experience (large organizations advantage).

Requirements:
Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
CCNA Certification or equivalent knowledge level.
Familiarity with VPNs, IPSEC, security protocols, and standards.
Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
Excellent oral and written communication skills with a passion for working with customers.
Fluent English, both written and spoken - a must
Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
Ability to work effectively and thrive in a fast-paced environment.
Ability to work with a globally dispersed, cross-cultural team
Team player
Commitment is required for a minimum of 5 shifts a week as well during weekends and public holidays.
Experience working with Cloud, SaaS technology provider- Advantage.
Previous experience as a Support Engineer (Tier 1 security companies) - Advantage.

Requirements:
* At least 5 years of experience as a Customer Support or Implementation
* Strong technical skills, including proficiency in operating systems ( LinuxgreenTxtBg!), networking, API, software troubleshooting, and problem-solving methodologies
* Experience with cloud technologies is an advantage
* Strong customer service skills with a focus on effective communication and patience in resolving customer concerns
* Ability to work independently and as part of a team in a collaborative environment
* Highly organized, detail-oriented, and capable of effective time management and task prioritization
* Readiness to travel to a customer site at least once a month
* High-level proficiency in English
* Commitment to continuous learning and staying updated with the latest technical trends, tools, and techniques