looking for a strategic Senior Business Application Admin to own the architecture and optimization of our Go-To-Market (GTM) and Customer Support infrastructure. You will not just be a "Salesforce Admin"; you will be a trusted advisor to the C-Suite, translating complex business goals into scalable technical solutions across Salesforce, our Support Portal, and our wider sales ecosystem (Salesloft, ZoomInfo, Apollo, Fathom).
What You Will Do
Serve as the sole Salesforce Administrator in the company.
Own the GTM Tech Stack: Manage and optimize Salesforce and integrated applications (Salesloft, ZoomInfo, Apollo, Fathom), ensuring data flows seamlessly between Marketing, Sales, and CS.
Manage the Support Portal: Oversee the configuration and maintenance of our Salesforce-based Support Portal (Experience Cloud), ensuring a seamless experience for external customers and internal Support agents.
Strategic Business Partnering: Work closely with C-level executives (CRO, CMO, CFO) to translate high-level business goals into technical reality. You will challenge assumptions and propose scalable alternatives to "quick fixes."
Process Architecture: Design automated workflows (Flows) that support complex Sales and Support processes, from Lead-to-Cash to Case Resolution (SLAs, Entitlements).
Data Integrity & Analytics: Act as the guardian of data quality. Implement validation rules and duplicate management strategies to ensure the BI team has clean, reliable data for executive reporting.
Requirements: Experience: 5+ years of hands-on experience managing Salesforce in a B2B SaaS environment.
Business Acumen: You understand how a SaaS business runs. You know what "Churn", "ARR", and "SLA" mean, and you understand the lifecycle of both a Deal and a Support Ticket.
High Fluency in English: You have excellent verbal and written English skills. You must be able to articulate complex technical architecture and push back on C-level executives in English clearly and confidently.
GTM Stack Proficiency: Hands-on experience with Sales Engagement (Salesloft/Outreach) and Enrichment tools (ZoomInfo/Apollo).
Support Portal Expertise: Experience managing Salesforce Experience Cloud (Community Cloud), including user licensing, permission sets for external users, and knowledge base management.
Executive Presence: Excellent communication skills with the ability to explain technical constraints to C-level stakeholders clearly and confidently. You are comfortable saying "no" when necessary to protect system integrity.
Technical Operations: Deep knowledge of Salesforce Flows, Security Models, and Object Architecture.
This position is open to all candidates.