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As a Field Service Engineer you will become a part of the Israel Field Service team, servicing Electron Microscopes (TEM/SEM/ Dual Beam Systems).
This role suits someone who enjoys working in a high-paced environment. Your proactive approach, team spirit and eagerness to continuously develop your skills are what will ultimately drive our success. Our organization is developing, and we guarantee an interesting and challenging position in an international environment with opportunity for professional and personal growth.

What will you do?
Performing field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
Solving a broad range of hardware and/or software problems of varying scope and complexity.
Coordinating your own work schedule with direct colleagues, service operations and management.
Instructing customers in the use of our instruments to ensure safe and effective customer operations.
Providing proactive and adaptable technical telephone and email support, ensuring that our customers are successful in the use of their instrumentation.
Producing timely and accurate reports of your activities: e.g., service reports and expense reports
Assuring the highest level of Customer Experience to achieve customer satisfaction and loyalty.
Providing sales leads to account manager
Providing feedback to support teams for correcting system documentation and updating procedures.
Work Schedule:
Standard (Mon-Fri).
Environmental Conditions:
Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

We are a growing medical technology company transforming patient lives through innovative incisionless surgery.
Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values Our Patients, Integrity, Team, Quality and Innovation.
Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare, is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment.
Walking through our corridors, you will be inspired by stories of career journeys. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo and Europe, we offer in each region competitive perks and benefits.
Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.
 
 
What you will be doing:
* Primary responsibility is centered on establishing a cohesive medical information function within medical affairs. Will develop subject matter expertise over time to serve as a point of contact for internal and external medical inquiries, providing accurate, balanced, and evidence-based responses.
* Develop, manage and update a searchable medical information database to ensure timely and compliant communication with external stakeholders.
* Craft standardized response letters (SRLs), FAQs, and custom responses for HCPs and internal teams
* Monitor and critically evaluate emerging scientific literature, congress presentations, and clinical trial updates in order to routinely update SRLs, FAQs etc.
* Will partner with MSLs to maintain a Real-Time medical insights and intelligence repository based on field interactions.
* Participate as a medical reviewer on promotional and non-promotional material review boards.
* Ensure that all content complies with applicable laws, industry codes (e.g., EFPIA, ABPI), and internal SOPs.
* Support medical training initiatives and provide scientific input at internal meetings and external events.
* Collaborate with key internal stakeholders including Regulatory Affairs, Marketing, Market Access, and Clinical Development.

What will you do:
The support team provides expert Technical Support for Italian-based and worldwide clients and is responsible for:
* Installation, configuration, and fine-tuning our products remote and on-site.
* Working with customers to ensure full deployment and support.
* Create supporting documentation and knowledge base for customers.
* Providing formal remote and on-site training with on-the-job training to our customers.
* Providing Tier2 support including in-depth investigations and providing workarounds to various problems while meeting SLAs.
* Working closely with the SOC, R&D teams to ensure quick resolution.
* Understanding customer needs and helps to shape the company`s product.
 
About Us:
We are a technology-oriented company continuously looking for new ways to innovate the Cybersecurity world. Our main priority is to defend our customers from any harm in the vast digital ocean. But we are more than just a product, we are a family. We value each one of our members and their inputs. we are a place where your work will have a direct impact on the way we service our customers.

As an TMS Analyst youd be joining the team working behind the scenes to protect us from bad actors; managing the risks that might have adverse impacts on our product, financials and our ability to meet client needs. Youll support the detection, analysis, and investigation of suspicious activities to ensure compliance with industry regulations and protect both us and our users interests. This role will involve assessing transactions, identifying potential risks, and collaborating with cross-functional teams to ensure suspicious activities are promptly investigated and addressed.