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DRS RADA is looking for a service-oriented Service Desk Specialist with high hands-on technical knowledge level to be part of the growing DRS RADA Technologies IT Services Team. The Team provides IT support to DRS RADAs employees, responsible for user's equipment, accounts and more
* Provide end-user support, resolving technical issues and provides technical assistance.
* Respond to requests for technical assistance (in person, via phone, email and ticket support center).
* Basic troubleshooting of the local office network switches, access points and printers.
* Install and troubleshoot end user equipment, software, hardware, multimedia, and telecommunications systems.
* Users, Groups, and Permissions management across all company systems/services.
* Monitor and work with the Help desk support ticketing system (Freshservice).
* Create knowledge base articles and documentation on implemented solutions and system configurations.
* Provide software and hardware technical assistance

We are seeking an experienced Observability & Monitoring Engineer (SRE/DevOps) to lead reliability, observability, and performance efforts for our most critical applications. This role bridges development, operations, and product, ensuring our systems are robust, scalable, and drive superior business outcomes. The Senior Observability & Monitoring Engineer will design and optimize monitoring strategies, automate operational tasks, and serve as a technical mentor for reliability within the R&D organization.
Key Responsibilities:
Architect, implement, and maintain advanced monitoring, logging, and alerting solutions using Datadog (mandatory), covering infrastructure, application, and business-level metrics.
Lead and optimize reliability, performance, and scalability efforts for PostgreSQL, Redis, SQS, K8s, and cloud-native environments.
Design, build, and maintain automations for operational tasks, deployments, and remediations (Infrastructure-as-Code, CI/CD, self-healing workflows).
Mentor engineers on reliability engineering best practices, monitoring usage, and troubleshooting methodologies.
Lead knowledge sharing by producing high-quality documentation, technical presentations, and internal training.
Perform capacity planning, performance tuning, and proactively address potential bottlenecks or scaling issues.
Stay current with SRE, DevOps, and cloud trends; evaluate and recommend new tools and approaches for continuous improvement.

Required Global IT Support specialist
The opportunity
This role is crucial for keeping the company's technological infrastructure running smoothly. You'll be part of the IT team, collaborating with colleagues to ensure everyone has the digital tools they need. This involves quickly learning the systems, resolving user issues efficiently, and providing excellent customer service to internal clients (your fellow employees). Moving beyond troubleshooting, this could involve taking initiative on IT projects, automating tasks, or even specializing in a particular area like network security. You'll be a problem-solver, keeping everyone productive with seamless technology. Your work ensures smooth operations and helps the team achieve their goals. In essence, becoming an IT specialist offers a chance to develop sought-after skills, make a real impact, and continuously solve problems all while working as part of a supportive team!
What you'll be doing
Provide technical support for both macOS and Windows computers.
Work according to SLAs and company IT policies.
Manage your own ticket queue in our ticketing system.
Maintain and update our knowledge base and internal IT resources.
Deliver excellent customer support to employees worldwide.

Required Senior DevOps Engineer, Data Platform
The opportunity
Technical Leadership & Architecture: Drive data infrastructure strategy and establish standardized patterns for AI/ML workloads, with direct influence on architectural decisions across data and engineering teams
DataOps Excellence: Create seamless developer experience through self-service capabilities while significantly improving data engineer productivity and pipeline reliability metrics
Cross-Functional Innovation: Lead collaboration between DevOps, Data Engineering, and ML Operations teams to unify our approach to infrastructure as code and orchestration platforms
Technology Breadth & Growth: Work across the full DataOps spectrum from pipeline orchestration to AI/ML infrastructure, with clear advancement opportunities as a senior infrastructure engineer
Strategic Business Impact: Build scalable analytics capabilities that provide direct line of sight between your infrastructure work and business outcomes through reliable, cutting-edge data solutions
What you'll be doing
Design Data-Native Cloud Solutions - Design and implement scalable data infrastructure across multiple environments using Kubernetes, orchestration platforms, and IaC to power our AI, ML, and analytics ecosystem
Define DataOps Technical Strategy - Shape the technical vision and roadmap for our data infrastructure capabilities, aligning DevOps, Data Engineering, and ML teams around common patterns and practices
Accelerate Data Engineer Experience - Spearhead improvements to data pipeline deployment, monitoring tools, and self-service capabilities that empower data teams to deliver insights faster with higher reliability
Engineer Robust Data Platforms - Build and optimize infrastructure that supports diverse data workloads from real-time streaming to batch processing, ensuring performance and cost-effectiveness for critical analytics systems
Drive DataOps Excellence - Collaborate with engineering leaders across data teams, champion modern infrastructure practices, and mentor team members to elevate how we build, deploy, and operate data systems at scale.

You will participate in the development of a new Linux-based security product using GoLang and C++. This role centers on designing and implementing core components of a multi-threaded Linux Agent that operates across Kernel and User space, with a strong emphasis on privilege management and threat detection.
Youll be deeply involved in:
Architecting scalable, modular, and testable systems.
Diving into Linux system calls, Kernel modules, User space and security frameworks.
Working across multiple Linux distributions to ensure broad compatibility and performance.
Developing and maintaining CI/CD pipelines using Jenkins.
Creating Python-based automation for testing and deployment.
This is a hands-on role requiring deep technical expertise, architectural vision, and the ability to work independently in a fast-paced environment.

As DevOps engineer in our company's R&D department, you will be hands-on responsible for building and maintaining the artifacts of our core products and play a pivotal role in shaping the future of our deployment infrastructure and processes. Your responsibilities will include:
Managing continuous integration (CI) processes with a strong emphasis on Jenkins, ensuring smooth, automated workflows for software delivery.
Developing and maintaining deployment solutions across various cloud platforms, primarily On Premise, as well as AWS (Amazon Web Services) and Azure, ensuring scalability and reliability.
Collaborating with cross-functional teams to integrate network and system-level solutions into our deployment processes, enhancing overall efficiency and security.
Leveraging your Windows and Linux knowledge to maintain a diverse and robust installation process.
Actively participating in the full R&D agile team cycle, contributing to both individual and team growth.
Implementing and managing configuration management and CI/CD processes, focusing on automation and optimization.
Ensuring the security, stability, and performance of our products meet the highest standards.

Required DevOps Tech Lead
The opportunity
As our DevOps Activity Leader, you will join our R&D leadership team to set the technical vision for our infrastructure. Working alongside our Data/ML, Mobile, and Backend leaders, you will play a key role in shaping our company's overall technical strategy.
Your expertise will transform our infrastructure and deployment. You'll design scalable cloud architectures to accelerate innovation, champion a world-class DevOps culture to empower developers, and build the foundation for our future growth.
Strategic Impact: A direct line of sight between your work and key business outcomes, with influence on strategic technical decisions across the entire business unit.
Technical Leadership: Shape the future of our infrastructure and own the architectural roadmap for our cloud and deployment ecosystem.
Innovation Playground: Experiment with emerging technologies and implement solutions at scale in a collaborative, forward-thinking environment.
Technology Breadth: Work across the full DevOps spectrum from Infrastructure as Code and Kubernetes to DataOps and developer productivity tools.
Growth Trajectory: A clear path for career advancement as you demonstrate success and grow your leadership scope.
What you'll be doing
Lead Technical Strategy: Define the technical vision and roadmap for our DevOps and Production Engineering capabilities, aligning multiple teams around common patterns, tools, and practices.
Design Cloud-Native Solutions: Architect and implement secure, scalable cloud infrastructure using Kubernetes, IaC, and other modern frameworks to power our growing technology ecosystem.
Accelerate Developer Experience: Spearhead improvements to our CI/CD pipelines, developer portals, and internal platforms to empower engineering teams to ship higher-quality software, faster.
Optimize Data Infrastructure: Engineer and support robust platforms for our data-intensive workloads, ensuring the performance, reliability, and cost-effectiveness of systems leveraging technologies like Kafka.
Drive DevOps Transformation: Mentor team members, lead the Production Engineering & DevOps Infra function, and collaborate with fellow R&D leaders to champion modern practices across the organization.

We are seeking a strategic and results-driven Director of IT Operations to lead and evolve our global IT operations function. This leader will be responsible for the reliability, governance, and continuous improvement of enterprise IT services and delivery processes. The Director will oversee global IT service management practices, ensure effective problem and change management, govern IT asset management, and act as the operational lead for cross-functional initiatives, including M&A integrations and new office expansions.
This role requires a strong understanding of enterprise infrastructure, public cloud technologies, automation tools, and SaaS ecosystems, and the ability to partner effectively with global stakeholders and technical teams.
Key Responsibilities:
Team Leadership & Management
Build and lead a high-performing global IT operations team, including managers, specialists, and project leads.
Define and evolve team structure, roles, and responsibilities to align with business and technology needs.
Set clear performance objectives, track KPIs, and lead performance reviews and development plans.
Foster a collaborative and accountable culture that promotes excellence, innovation, and continuous improvement.
Mentor and grow team members to support succession planning and long-term capability development.
Service Management & Operations
Lead global IT operations service delivery with a focus on service stability, risk mitigation, and user experience.
Own and mature core ITIL processes, including incident, problem, and change management, ensuring robust root cause analysis and continuous improvement.
Manage and govern the IT asset lifecycle, including hardware/software inventory, licensing, and optimization.
Drive performance management through SLAs, KPIs, and analytics across IT service delivery.
Ensure compliance with global regulatory and internal standards across all operational functions.
Promote the use of automation tools and technologies to increase efficiency, consistency, and scalability of operations.
Program & Project Delivery
Lead global cross-functional IT programs, ensuring timely and cost-effective execution of projects involving collaboration tools, digital workplace, and enterprise services.
Own and lead IT delivery for global new office buildouts and expansions, including planning, network connectivity, AV, security systems, and employee technology readiness.
Lead IT efforts in M&A activities, from due diligence through post-merger integration, ensuring smooth onboarding, infrastructure alignment, and service harmonization.
Partner with internal project and program managers to track milestones, mitigate risks, and deliver consistent outcomes across geographies.
Strategic Planning & Governance
Contribute to the development and execution of the IT operations roadmap in alignment with organizational and technology goals.
Lead efforts around operational governance, including vendor management, risk controls, and cost optimization.
Champion structured service delivery methodologies, process automation, and continuous improvement initiatives.
Collaboration & Stakeholder Management
Partner with Security, Infrastructure, Engineering, PMO, and business units to ensure cohesive delivery of IT services.
Serve as an escalation point for operational issues and a key stakeholder in service strategy and user experience initiatives.