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We’re looking for a Director of Technology Operations to lead both the technology and operations teams, driving the evolution and support of our products. This position reports directly to the GM and requires close, intensive collaboration, including an in-depth training and shadowing phase. You will work side-by-side with the GM to drive execution, manage priorities, streamline workflows, and ensure that critical tasks move forward efficiently. Key Responsibilities:
* Act as a central communication and coordination hub across teams.
* Manage day-to-day operational tasks and ensure smooth execution.
* Prioritise tasks, allocate resources, and follow up until completion.
* Work closely with development teams abroad and oversee ongoing delivery.
* Identify bottlenecks and proactively solve problems as they arise.
* Support technical and operational decision-making with hands-on involvement.
* Maintain a strong understanding of our technological environment (Kubernetes, microservices, CI/CD, etc.).
* Help drive initiatives that improve efficiency, transparency, and business impact.

Were looking for a talented IT Support Specialist to join our growing IT team and support IT activities, provide services to employees and be involved in planning and implementing IT projects.

Responsibilities:
Act as the primary contact for IT-related inquiries and resolve technical support requests through in-person interactions, email, and ticketing systems.
Diagnose and resolve complex hardware, software, multimedia, network, and security issues with advanced troubleshooting.
Fully support, configure, maintain, and optimize end-user equipment and IT infrastructure, including systems and networks.
Oversee IT aspects of employee onboarding/offboarding, utilize automation to streamline processes, and manage devices across sites using MDM for synchronization and security.
Identify urgent technical issues, escalate as necessary, and collaborate with technical teams to ensure effective IT operations.
Provide clear guidance, training, and support, acting as an internal tech consultant to enhance user experience.
Implement and maintain IT best practices by evaluating and adopting new technologies to enhance process improvements and IT capabilities.

we are looking for a Senior Integration Engineer to join supporting Telco 5G product offerings. You will be part of a team responsible for designing and implementing the container platform for 5G telecommunication companies, contributing to industry-leading technologies in the Kubernetes ecosystem.
As a part of a geographically distributed team, you will collaborate with multiple engineering teams and open source communities around the globe. To be successful in this role, you will need to have motivation, curiosity, passion for problem solving, experience with Telco technologies, Linux, Kubernetes, and open source.
What you will do:
Play an active role researching and then integrating various Kubernetes and telco features into an unified solution. Daily activities will be deploying, automating, demonstrating, troubleshooting and documenting integrations
Develop and integrate changes in multiple projects to troubleshoot, analyze bug root causes and provide resolutions
Create, review, and validate design, enhancement proposals and patches from other members
Work with the quality engineering team (QE) to ensure effective test coverage
Take an active role in publicizing the team's work through blogs, web postings, or conference talks
Leverage AI-assisted development tools (e.g., Cursor) to accelerate integration workflows and enhance code quality.
Develop and maintain technical familiarity with AI platforms, including OpenShift AI and RHEL AI, to effectively support partners integrating their solutions.

The engineering team is looking for a Senior Software Engineer to join our Telco engineering group.
In this role, you will help develop and implement cutting-edge new technologies and features, deploy and manage Openshift in various topologies on the edge, manage releasing of several Openshift Operators, optimize our systems and ensure a seamless operator release process.
In addition you will have the opportunity to work with brilliant engineers from all over the world, and collaborate with QE, release, documentation teams and communities in an open source and agile development method.
What will you do:
Deploy and manage Openshift on baremetal servers in various topologies on the edge, update the CI lanes and troubleshoot.
Manage releasing of several Openshift Operators and containers that enables telco engineering to meet low latency and low power requirements.
Propose and review design, enhancement proposal for platform related topics.
Plan and prioritize your work to complete timely in the Openshift release cycle.
Collaborate with the quality engineering team ensuring that their requirements are met to deploy and test the OCP deployment and configuration changes.
Work with upstream communities, contribute your code to upstream.

The Engineering team is looking for a Senior Integration Engineer to join our Edge Infrastructure Group.
In this role, you will be part of a team responsible for designing and implementing the container platform for enterprises and telecommunication companies and contributing to industry-leading technologies in the Kubernetes ecosystem.
As a part of a geographically distributed team, you will collaborate with multiple engineering teams and open source communities around the globe. To be successful in this role, you'll need to have motivation, curiosity, passion for problem-solving, and experience with Linux technologies and open source.
What You Will Do:
Play an active role applying Kubernetes and OpenShift to customer use cases
Develop and integrate changes in multiple projects using open source methodologies to provide end-to-end solutions
Troubleshoot, analyze bug root causes, and provide resolutions
Review design, enhancement proposal, and patches from other team members and other collaborators
Work with various engineering team to ensure products are developed and tested correctl
Publicize the team's work through blogs, web postings, or conference talks
Stay up-to-date on the latest advancements in AI frameworks, and leverage those in your day to day work

We are seeking a talented and motivated Infrastructure Engineer to join our growing team. As an Infrastructure Engineer, you will be responsible for designing, developing, and maintaining tools and infrastructure that enable efficient and secure development and deployment processes. You will work closely with cross-functional teams to understand their requirements and design solutions that meet their needs.

Responsibilities
Design, develop, and maintain tools and infrastructure that enforce platform standards, ensuring high-quality standards are maintained across the organization.
Collaborate closely with cross-functional teams to understand their requirements, provide technical guidance, and ensure successful implementation.
Architect and build scalable, reliable, and secure infrastructure solutions that support the company's R&D and DevOps teams.
Ensure adherence to security and governance policies to protect company data and systems, ensuring compliance with relevant regulations.
Troubleshoot and resolve infrastructure-related issues in a timely manner to minimize downtime and optimize performance.
Stay up-to-date with industry trends and emerging technologies in Infrastructure/Platform Engineering and leverage this knowledge to drive innovation and improve processes.

We're looking for a talented and experienced DevOps Engineer to join our Platform group.

As a DevOps Engineer you will work on our highly scalable gaming backend and our massive data processing pipeline, ingesting billions of daily events. Make sure our systems and infrastructures scale and perform at optimal levels.

Responsibilities:
Take charge of our multi-cloud data platforms uptime, performance, and cost-effectiveness, ensuring a highly available and scalable environment for our data-driven applications.
Design, implement, and maintain cutting-edge generative AI engines and tools.
Work closely with architects, data scientists, software engineers, and system administrators to design and implement scalable and secure data infrastructure solutions.
Contribute to product architectural and infrastructure design, focusing on leveraging backend infrastructure.
Drive innovation by continuously evaluating and integrating new technologies to improve our data platforms capabilities and efficiency.

We're looking for a talented DevOps engineer.

As a DevOps Engineer you will work on our highly scalable gaming backend and our massive data processing pipeline, ingesting billions of daily events. Make sure our systems and infrastructures scale and perform at optimal levels.

Responsibilities:
Responsible for DevOps, Cloud and Monitoring environments - Build infrastructure, tools and services to improve delivery and availability.
Be part of product architectural and infrastructure design - Design and leverage the backend infrastructure and its security aspects.
Responsible (together with the team members) for our platform, up-time, infrastructure, scale and costs.
Work alongside Architects, Developers, System administrators and other tech leads in the company.

We are seeking a proactive and skilled IT Specialist to develop and manage internal IT ecosystem.
This encompasses responsibilities ranging from employee onboarding, asset management, and secure access provision, to contributing toward the achievement of SOC 2 compliance objectives.
This role is positioned at the nexus of IT, security, and DevOps, requiring close collaboration with the engineering team to ensure secure and productive operations as the company expands.
Candidates who possess a strong dedication to IT operations, security hygiene, and optimizing internal systems for seamless efficiency will find this a substantial opportunity to assume ownership and advance professionally within the organization.
Responsibilities:
Manage all internal IT operations, including onboarding/offboarding processes, device provisioning (primarily Mac-based), and software lifecycle management.
Administer identity and access utilizing JumpCloud, which includes Single Sign-On (SSO) and Security Assertion Markup Language (SAML) integrations with Google Workspace and various Software as a Service (SaaS) tools.
Oversee office infrastructure, including Virtual Private Networks (VPNs), Wi-Fi connectivity, and video conferencing systems across all corporate locations.
Establish and enforce stringent policies concerning device security, access control mechanisms, and patch management protocols.
Maintain accurate hardware and software inventories, streamline procurement workflows, and manage vendor relationships.
Provide support for SOC 2 initiatives through the meticulous documentation of controls and close collaboration with the DevOps team on access management practices.
Acquire expertise in and support cloud identity management platforms (such as AWS IAM/Identity Center, Azure Entra ID, or GCP IAM).

we are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. The Technical Solutions team serves as the final escalation point within the Technical Support organization and acts as the primary interface with R&D, Quality, Product Management, and Engineering. Technical issues - both hardware and softwarethat cannot be resolved by Tier 1 and Tier 2 support teams are escalated to the Technical Solutions experts located across our global sites. As a Technical Service Engineer - Tier 3, you will troubleshoot and resolve the most complex and challenging technical issues. Location: Herzliya or Modiin. What youll be doing:
* Work closely with R&D and Product teams to resolve complex technical issues escalated by the global service organization.
* Participate in product definitions, testing, validation, and integration activities.
* Investigate and analyze data from the companys large-scale installed base.
* Continuously improve the technical knowledge of junior Support Engineers by conducting weekly trainings, reviewing escalated cases, and teaching troubleshooting methodologies.
* Provide product training and mentorship to junior Support Engineers.
* Create, update, and maintain troubleshooting procedures and technical knowledge base articles; ensure these are shared with the entire Support organization.
* Ensure all customer-facing support levels remain up to date with troubleshooting processes, technical know-how, and product enhancements by collaborating closely with R&D, Q&R, and Product teams.
* Provide on-site support and training to global customers when required.
* Maintain and manage product environments used by the Customer Support organization.
* Serve as the primary escalation point for Tier 3 issues raised by Tier 1 and Tier 2 support teams worldwide.
* Ensure customer and partner inquiries are handled professionally, within established SLAs, delivering high-quality Technical Support and customer care.

We are looking for a unique talent to bridge the gap between low-level system observability and high-level AI reasoning.
You will sit at the intersection of our deep tech initiatives: actively developing our eBPF agent (Cimon) while simultaneously leading the charge on our AI innovation security research.
In this role, you will be the architect of our "security brain." You will write the low-level code that observes what is happening (eBPF/Golang) and build the AI models that understand, diagnose, and prevent issues (LLMs/Python).

We are looking for a Global Support Manager.
Key Responsibilities:
Strategic Leadership:
Refine and implement a comprehensive customer support strategy aligned with company goals and customer needs.
Refine and report on key performance indicators (KPIs) and service level agreements (SLAs) for the support organization.
Analyze support metrics and customer feedback to identify trends, areas for improvement, and opportunities for proactive support.
Collaborate with Customer Success, Product, Engineering, and Sales teams to ensure seamless customer journeys and effective issue resolution.
Stay abreast of industry best practices in customer support and application security trends.
Team Management & Development:
Recruit, train, and mentor a team of highly skilled and customer-focused support professionals.
Foster a culture of continuous learning, professional development, and customer advocacy within the support team.
Conduct regular performance reviews and provide constructive feedback to team members.
Ensure adequate staffing levels and efficient resource allocation to meet customer demand.
Technical Excellence:
Develop and maintain in-depth knowledge to effectively troubleshoot and resolve customer issues.
Stay updated on product enhancements, new features, and industry best practices
Serve as a technical escalation point within the Global Support Team
Operational Excellence:
Optimize support processes, workflows, and tools to improve efficiency, effectiveness, and customer satisfaction.
Oversee the management of our knowledge base, FAQs, and self-service resources to empower customers.
Implement and manage support technologies (e.g., ticketing systems, remote support tools).
Handle escalated customer issues and ensure timely and satisfactory resolution.
Develop and maintain documentation for support procedures and policies.
Customer Experience:
Champion a customer-centric approach throughout the organization.
Act as a voice of the customer within the company, advocating for product improvements and enhancements based on support insights.
Proactively identify opportunities to enhance the customer experience and build strong customer relationships.

We are looking for a Senior Devops.