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Provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ). Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs.
Responsibilities: Provide phone and digital support to company customers Diagnose and resolve technical issues at various levels Guide and train users on systems and services Document support requests in CRM / helpdesk systems Collaborate with internal teams to resolve complex issues Comply with service procedures, quality standards, and response times

abra professional services is seeking a talented Aeromechanical Engineer If you are looking for a meaningful technological journey filled with multidisciplinary challenges, come and be a part of our story. As an Aeromechanical Engineer, you will join our Aeromechanics Team within the Platform Development Division at the company’s Modi'in site. Key Responsibilities:
* Participate in the mechanical design of airborne structures, mechanisms, and aircraft systems.
* Drive end-to-end development and validation, from initial conceptual design through to mass production.
* Improve, optimize, and upgrade existing operational products.
* Oversee production accompaniment, environmental/flight testing, and the preparation of detailed engineering drawings.
* Author technical requirements, design specifications, and engineering reports.

The Quality Director will be responsible for defining, implementing, and driving quality systems, processes, and culture across the entire organization from product definition and R&D through engineering, operations, manufacturing, supplier management, and customer support.


Responsibilities:
Quality Management system
* Own and continuously improve the company's Quality Management system (QMS).
* Ensure compliance with ISO 9001 and other applicable industry standards.
* Develop, implement and maintain company-wide quality policies, procedures and work instructions.
* Lead internal and external quality audits and ensure timely closure of findings.
* Drive management reviews and quality performance reporting. Product Development Quality
* Integrate quality methodologies into the product development lifecycle.
* Partner with R&D and engineering teams to establish Design for Quality (DfQ) practices.
* Participate in design reviews, risk assessments, FMEA activities and product qualification.
* Ensure appropriate validation and verification processes are implemented. Manufacturing & Operations Quality
* Establish quality controls throughout manufacturing and production.
* Define inspection plans, acceptance criteria, and process controls.
* Monitor manufacturing yield, reliability, and field performance.
* Lead root cause investigations using structured problem-solving methodologies (8D, 5-Why, Fishbone, etc.).
* Drive corrective and preventive actions (CAPA).
* Own product quality throughout the entire product lifecycle, from product development through manufacturing and customer deployment. Supplier Quality
* Develop supplier qualification and monitoring processes.
* Conduct supplier audits and performance reviews.
* Work closely with contract manufacturers and component suppliers to ensure consistent quality.
* Drive supplier corrective actions and continuous improvement initiatives. Customer Quality
* Lead customer quality responses and investigations.
* Manage customer complaints and field quality issues.
* Support customer audits and quality assessments.
* Develop quality metrics that improve customer satisfaction and product reliability. Quality Culture & Continuous Improvement
* Promote a company-wide culture where quality is everyone's responsibility.
* Train employees on quality systems, best practices, and continuous improvement methodologies.
* Define, monitor and continuously improve Quality KPIs that drive operational excellence. Leadership
* Build and mentor the Quality organization as the company grows.
* Collaborate across R&D, Engineering, Operations, Supply Chain and Executive Leadership.
* Serve as the company's quality advocate internally and externally.