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We are seeking an AI/ML Lead Engineer to join our R&D division and drive the adoption of advanced machine learning and AI solutions across our financial and operational domains. In this role, you will design and implement intelligent models that increase efficiency in collections and payments processing and build AI-driven tools that enhance call center performance and agent productivity.
We are looking for a hands-on, independent team player with strong foundations in data science, computer science, and backend engineering, combined with excellent analytical and algorithmic skills. This role is diverse and impactful, spanning machine learning development, data analysis, and backend engineering, with the opportunity to shape our AI/ML strategy for servicing and operations.
As part of the R&D group, you will work closely with engineers and product managers, leading and implementing AI/ML initiatives that directly align with our business goals and innovation vision.
Key Responsibilities:
Lead the design, development, and deployment of ML models to optimize collections and payments processing.
Develop and integrate AI-driven tools to improve call center efficiency and agent productivity.
Collaborate cross-functionally with engineers, product managers, and stakeholders to translate business needs into technical solutions.
Drive data analysis and modeling efforts, leveraging advanced algorithms to uncover insights and improve decision-making.
Ensure scalability, quality, and compliance of all AI/ML solutions within the financial and servicing domains.
Stay up to date with emerging AI/ML technologies and assess their potential impact on the companys strategy.
Mentor and guide team members, fostering knowledge-sharing and technical excellence.