Our Customer Experience (CX) team is the face and heartbeat of helping our customers succeed. Were looking for a Customer Experience Associate who lives and breathes CX youll be the point of contact for our customers across multiple channels, and the quality of every interaction you deliver will directly shape how customers feel about us.
In this role, you will:
Provide multi-channel support (tickets, chat, phone), ensuring every interaction is empathetic, professional, and solution-driven.
Become an expert in our products and proactively help customers unlock their full value.
Champion the customer voice internallysharing insights and feedback that turn into actionable changes to influence our product, training, and processes.
Identify knowledge gaps, simplify flows, and suggest improvements that elevate the overall experience.
Collaborate with teammates and cross-functional partners to drive a seamless, customer-first journey.
Requirements: 1+ years in a Customer Support/ Customer Experience / Account Management role in a fast paced environment.
Passion for customer experienceyou thrive on creating positive outcomes and meaningful interactions.
Tech-savvy and adaptable, quick to learn new systems and features.
Strong critical thinking, problem-solving, and ownership mindset.
Native-level English with excellent communication skills, both written and spoken.
This role currently requires working during U.S. business hours 2-3 a week (currently 14:0023:00).
This position is open to all candidates.