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We Are KPMG Israel KPMG Israel is more than a professional services firm, we are a community of people driven by impact. As a leading firm providing Audit, Tax, and Advisory services, and part of one of the world’s largest global networks, we work with the most influential organizations in the market, combining deep expertise, innovation, and advanced technology. We are guided by integrity, responsibility, and forward thinking in everything we do. Our people are at the center, with space to lead, grow, and build meaningful careers in a collaborative environment that connects personal success with real value for business and society. We are looking for an IT Audit Consultant to join our Technology Risk team, focusing on IT controls within financial reporting environments.
Key Responsibilities:
* Perform IT audit and consulting engagements (ITGC & application controls)
* Evaluate IT controls in financial reporting processes (SOX / ISOX)
* Test completeness and accuracy of system-generated reports
* Identify and analyze IT risks and controls
* Work with cross-functional teams (IT & Finance)

We are At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely. With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

The Role:
This role is central to driving operational excellence across the support organization, ensuring teams can deliver fast, high-quality service at scale. It leads the design and continuous improvement of support processes, workflows, and policies, while identifying opportunities for automation and efficiency gains. The position owns performance measurement through KPIs, dashboards, and analytics, translating data into actionable insights that shape strategic decisions. It also partners closely with cross-functional teams to enhance systems, tools, and end-to-end support experiences. With broad ownership and visibility, this role empowers the individual to influence how support operates globally, drive meaningful change, and elevate both customer and employee experience through smarter, more scalable operations. The Support Operations Lead will be measured on:
* Improvement in SLA performance
* Reduction in response and resolution times
* Increased support team productivity
* Improvement in CSAT and customer experience metrics
* Successful implementation of operational initiatives
* Adoption and effectiveness of support tools and processes Reports To: VP Technical Support

Who You Are:
A highly organized and data-driven Support Operations Lead to drive operational excellence across our customer and technical support organization. This role is responsible for optimizing support processes, managing support systems and tools, delivering actionable insights through reporting and analytics, and enabling support teams to operate efficiently at scale. The ideal candidate combines strong operational expertise, analytical skills, project management capabilities, and a passion for improving customer and employee experiences.

What You’ll Actually Be Doing:
Support Operations & Process Management
* Design, implement, and continuously improve support processes, workflows, and operational standards.
* Identify inefficiencies and drive automation initiatives to improve productivity and customer satisfaction.
* Drive initiatives to improve service quality, operational efficiency, and customer experience.
* Lead operational readiness for new product launches, feature releases, and organizational changes.
* Collaborate with Support Leadership, Product, Engineering, Customer Success, and Business Operations teams.
Performance Management & Analytics
* Define and monitor key support KPIs
* Build dashboards and reports to provide visibility into support performance and trends.
* Analyze operational data and present recommendations to leadership. Systems & Tools Administration
* Own and optimize support platforms such as CRM, ticketing, workforce management, and knowledge management systems.
* Partner with IT, Engineering, Product, and Customer Success teams on system integrations and enhancements.
* Evaluate and implement new technologies, including AI-powered support solutions.

Why You’ll Love Working Here:

* Flexible hybrid work model: three days a week at our Jerusalem office
* Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
* Full Keren Hishtalmut, private health and dental insurance
* Volunteer days, donation matching, Yoga and Pilates
* A supportive, collaborative culture that puts our people first

Next Step:
Hit Apply!

We are looking for an experienced Data Engineer with a passion for RF technology to join our leading tech team. The role includes:
Designing, developing, and optimizing Big Data infrastructures for Real-Time processing.
Building and managing Data Pipelines in Python (including Threads, asyncio, multiprocessing).
Managing ETL/ELT processes with Kafka, PostgreSQL, Redis, Amazon S3, and Kubernetes.
Supporting Machine Learning workflows, including Data Prep and Feature Store.
Developing APIs using FastAPI/Flask.
Working with cloud infrastructures and Kubernetes, optimizing resources.
Handling RF data: ingestion, basic signal processing, and parsing various formats.
Integrating with data storage systems.
Maintaining thorough documentation using Jira and Confluence.
Job location- Central
Scope of hours: 100 hours.

We are looking for someone who operates independently and leads projects, not someone who waits to be handed a task. You will own initiatives from idea through production, collaborate with product, design, and hardware teams on Bluetooth/BLE and IoT integrations, and mentor other engineers along the way.
This role is fully onsite.

Responsibilities
As a Senior Software Applications Engineer, you will shape the architecture and quality of our mobile applications and the Python services that power them. You will work end to end, from native iOS interfaces down to the hardware our products communicate with, setting technical direction and the standards other engineers build upon.