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The role provides project management and an elevated level of customer support for ICE Data Derivatives clients. The ideal candidate will have financial market knowledge and expertise with the OTC derivatives market. They will also have experience of working directly with major/large accounts. They must also possess outstanding customer service skills and think broadly about the overall client experience. A significant part of the job is project management including the overall responsibility for onboarding new customers with integration requirements to use ICE Data Derivatives products and services. Responsibility is from contract signing, through testing in non-production environments, eventually to production. The successful candidate will work with clients on queries regarding the operation of the companys products including handling technical issues, derivatives questions and will be able to resolve issues creatively. It will be necessary to have a deep understanding of the products used by the client as well as familiarity of how clients consume the products and services. The role also demands knowledge of the technical processes necessary for the successful delivery of the companys product offering. The creation and maintenance of strong relationships with internal groups is also necessary. The role is an important bridge between Customer Support and the Sales Organization and as such it carries a high profile.

Responsibilities
Serving as a recognized point of contact for clients and internal stakeholders for derivatives issues and questions which require expertise in OTC financial derivatives, complex financial products and proficiency in all of the companys proprietary product offerings and pricing methodologies.
Training clients on products and services including Integrated Solutions and introducing them to new developments and features.
Serving as an escalation point for support teams in troubleshooting technical service issues, answering questions on methodology and derivatives conventions and guiding the resolution of pricing disputes.
Travelling to clients offices and presenting content on products and derivatives instruments.
Analyzing trends in clients usage of the companys proprietary products and offering insights based on this analysis to product management and sales to determine business strategy and potential new developments.
Monitoring risks to major clients' integration processes.
Escalating problems to senior support staff, operations, R&D, account managers and product managers.
Handling customer enquiries by email and phone calls.

We are seeking a Product Manager with deep expertise in the payments industry You will integrate AI to address challenges in process automation, streamline billing and invoicing processes, and develop flexible pricing models. Your goal will be to enhance the efficiency, accuracy, and scalability of our financial processes, ensuring they meet customer needs and support business growth. You will collaborate closely with stakeholders from legal, finance, compliance, sales, and finance operations to ensure alignment and success.
You will:
Bring a data-driven mindset to setting goals and milestones for finance-related products, leveraging AI to inform decisions.
Conceptualize and analyze different parts of our infrastructure and how they interrelate.
Create bold, game-changing ideas and deliver solutions for customer problems in the finance domain.
Elicit non-obvious customer needs and synthesize research to gain a deep understanding and narrow definition of a problem.
Co-create with teammates to deliver high-quality results and communicate with clarity.
Comfortable getting into deep technical discussions with engineers about the pros and cons of different approaches.
Automate manual finance processes and streamline distributed workflows.
Establish a Single Source of Truth (SSoT) for finance data and design flexible pricing models.
Develop customer-specific invoice settings and enhance invoice consolidation.
Implement monitoring tools for observability and proactive issue resolution.
Collaborate closely with stakeholders from legal, finance, compliance, sales, and finance operations to ensure alignment and success.

The New Product Introduction leader Engineer will function as a key member of the Operations team that ensures an orderly transition from R&D to Operations. The NPI / Product lead Eng will be responsible for new product introduction, manufacture processes, product documentation, tech aspects, tooling, support test equipment and automation for both new and existing products. In addition, the engineer will support sustain manufacture products and activities.
Responsibilities
Responsible for building and managing Product/Production file, Product documentation, BOM, jigs/tools/Fixtures design, DFXs, production needs and troubleshooting.
Be the operation technical focal point and collaborate cross functionally with R&D, engineering, supply chain, quality in the electronic/electrical discipline
Managing and control Turn- Key/Suppliers engineering activities for box build/subunits, local and overseas throughout the project lifecycle and post release
Engaging test related projects with subcontractor delivering electrical and mechanical related test equipment to the production line
Responsible for conducting product ECO process including implementation and configuration control.
Manage and execute FAIs at subcontractors site.
Validation of manufacturing process to meet targets, production output and quality standards.
Support operation engineering processes such as Waiver/Deviations, EOL, FMEA, root causes analysis, continues improvement, Audits. Support on-going production processes and equipment, train subcontractors & production line
Support IQC, IPQC, OQC documentation and process
Implementation of manufacturing transfer requirements, TTP from our company to Suppliers/Contract Manufacturing and its 2nd tier (if applicable).

We seek a skilled and experienced .Net Developer to join our Server-Side team, which is currently developing both Cloud and On-Premises applications. In this role, you will play a crucial role in developing our next-generation system. Your responsibilities will include rewriting business logic from our legacy system, initially written in .Net Framework and C++, and migrating it to the new system using .Net Core. You will also design and develop new features from scratch.
Additionally, you will be responsible for developing a cloud-based application, encompassing everything from RESTful API development to creating comprehensive data solutions, including data collection, transformation, and monitoring systems.
Essential Duties and Responsibilities
Design and develop both gRPC and REST APIs.
Own complex features from concept through to production.
Review and provide constructive feedback on code written by team members.
Participate in design and architecture meetings to shape the future of our systems.
Apply excellent software design principles, debugging skills, and problem-solving abilities to produce high-quality code and comprehensive unit tests.
Demonstrate strong object-oriented design and coding skills and proficiency in Object-Oriented Programming and Design Patterns.
Independently solve problems and overcome technical challenges.
Stay updated on the latest trends, technologies, and best practices in backend development.
Communicate effectively and maintain excellent interpersonal relationships within the team.
Be a great team player who can work independently as needed.

Required Embedded Finance Solutions Manager
Description:
We are reinventing global workforce management with an end-to-end platform that offers global payroll, payments, and compliance in 160+ countries. As we expand our embedded finance capabilities, we're looking for a highly motivated, technically-savvy, and client-facing Embedded Finance Solutions Manager to join our team.
About the role:
As our Embedded Finance Solutions Manager, you will play a key role in enabling enterprise clients and partners to embed our global payments infrastructure into their own platforms, workflows, and applications. You will sit at the intersection of product, fintech infrastructure, customer success, and engineering ensuring clients get the most out of our payment APIs, wallets, and workflow automation tools.
Key Responsibilities:
Client Integration & Onboarding
Serve as the primary technical and product liaison for enterprise clients embedding our payment stack into their own platforms or apps.
Guide customers through integration options: APIs, SDKs, low-code/no-code connectors, or custom workflows.
Translate client requirements into tailored solution architectures and implementation plans.
Solution Design & Technical Consulting
Work closely with product and engineering to design scalable, secure, and compliant embedded finance solutions.
Evaluate client systems and recommend best-fit implementation paths that align with our capabilities and roadmap.
Project Leadership & Enablement
Lead onboarding, testing, and go-live phases in collaboration with implementation managers and technical account managers.
Develop reusable solution templates, integration guides, and best practices.
Internal Collaboration
Act as the voice of the customer to influence product development and prioritization.
Partner with sales and marketing to support pre-sales technical discovery and demo environments.
Thought Leadership
Help define our approach to Embedded Finance including use cases around contractor payments, vendor payouts, FX routing, and digital wallets.

We are seeking an SMB Account Manager to join our growing team.
As a part of the Client Services Team, supporting our Small & Medium sized accounts, you will work with customers across the entire client life cycle, build relationships, and assist clients in enhancing their workforce management. Ideal candidates should possess both strategic thinking and hands-on execution capabilities.
Key Responsibilities:
Navigate internal resources to promptly address client payroll/HR queries and resolve issues end-to-end.
Develop deep expertise in all our products and effectively communicate their value to assigned clients, aligning solutions with their specific needs and goals
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Independently handle individual client requests, leveraging judgment and problem-solving skills, and escalating when necessary.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
Support employee onboarding/offboarding by ensuring timely receipt, upload, and transmission of required documents, maintaining GDPR compliance.
Contribute to ongoing process improvements.
Adhere to internal SLAs, ensuring timely delivery of services.
Maintain a high level of product proficiency, understanding the features and limitations of our suite of products.
Utilize Salesforce and Case Management tools/processes effectively.

We are seeking a highly skilled and dynamic Software Developer Architect with expertise in both Java. This role requires a strong technical foundation, combined with the leadership capabilities to manage software development projects and teams. The ideal candidate will be assertive, fast-paced, and capable of driving development processes, architecture design, and execution at a high level.

Responsibilities
Architectural Design: Lead the design and implementation of scalable, secure, and high-performance software architectures across Java and .NET platforms.
Full Development Lifecycle: Oversee the complete software development lifecycle, including requirements gathering, architecture design, coding, testing, deployment, and maintenance.
Team Leadership & Mentorship: Manage and guide development teams, providing technical leadership, mentorship, and hands-on support to ensure high-quality deliverables.
Code Reviews & Best Practices: Drive best practices for software development, including code reviews, performance optimizations, and ensuring adherence to industry standards.
Collaboration: Work closely with cross-functional teams (Product, Operations, and QA) to define project requirements, timelines, and deliverables.
Solution Delivery: Ensure that solutions are delivered on-time, within scope, and are aligned with business goals. Provide proactive recommendations for improvements and optimizations.
Stakeholder Communication: Act as a primary point of contact for project stakeholders, providing updates on progress, managing expectations, and addressing any concerns.

We are hiring an Integration Engineer for a classified RF project team. The engineer will play a key role in leading the overall system. The position offers an in-depth perspective across various disciplines (hardware, software, mechanics, algorithms, communication, etc.) and involves team leadership in a dedicated lab.

Responsibilities:
The engineer will be responsible for leading the integration, version testing, system-level integration, on-site experiments, site surveys, integration in the system deployment process locally and abroad, addressing gaps through versions and ongoing updates.

Required Enterprise Account Manager
Description
We are a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
The Enterprise Account Manager role is developing and maintaining long-term relationships with stakeholders of our most valuable accounts. It's important to understand customers goals, challenges, and pain points while working proactively to create processes and align on expectations. You will work with cross functional teams to assure accountability and sustain the overall health of the account. Reporting and collaborating with the Head of Global Enterprise Accounts, you'll drive revenue generation, manage partnerships, and contribute to RFPs.
Responsibilities:
Build and maintain strong client relationships by understanding their unique needs and objectives, managing overall partnerships, and addressing escalations with internal teams to ensure SLAs are met.
Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts. Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.
Collaborate with the Regional lead and stakeholders to support RFPs and RFIs, contributing to the development of compelling proposals showcasing the company's value proposition, and participating in RFP interviews with the Sales team.
Strive to achieve individual and team KPIs as defined by the Organization, continuously monitor progress, and take corrective actions when necessary. Ensure alignment with the Service Delivery team and address issues proactively.
Optimize client interactions and sales strategies by utilizing playbooks and processes. Provide valuable feedback and suggestions for process improvements based on real-world client experiences.

Were looking for an experienced and driven Account Executive to join our Sales team.
In this role, you will focus on identifying and closing new business opportunities with Enterprise and mid-sized international companies. Youll be selling our cutting-edge platform that simplifies global payroll, payments, and workforce management.
Key Responsibilities:
New Business Development
Generate new business opportunities with a focus on mid and enterprise global organizations and post-IPO companies.
Identify and engage key stakeholders and decision-makers within target accounts.
Maintain a strong understanding of market trends, client needs, and competitive positioning.
Sales Execution
Manage the full sales cycle from lead generation to closing.
Deliver compelling, tailored demos and proposals to client stakeholders.
Collaborate closely with internal teams to ensure smooth handovers to service delivery.
Consultative Selling
Understand and articulate client challenges related to global payroll, compliance, and international HR operations.
Recommend solutions that demonstrate our value and ROI.
Operate with a consultative, solution-oriented approach.
Cross-functional Collaboration
Work closely with Sales, Product, and Operations teams to align client needs with platform capabilities.
Share insights and feedback from the field to support continuous improvement.

We are looking for a detail-oriented and analytical Incentive Compensation Analyst to oversee the design, execution, and optimization of sales incentive programs and work on improving our sales operations. This role partners closely with Sales, Finance, and Operations to ensure incentive plans are motivating, fair, and aligned with business objectiveswhile driving operational excellence through accurate calculations, reporting, and system management.
What Youll Do:
Partner with sales, business development, and finance teams to design and administer incentive plans that are clear, motivating, financially sound, and aligned with company goals.
Analyze sales performance and compensation data to track effectiveness of incentive plans and support decision-making through regular reporting, forecasting, and modeling.
Accurately calculate and validate commissions, ensuring payouts align with policies and resolving any discrepancies or disputes.
Ensure compliance with internal policies and external regulations, and support audits by providing necessary documentation and records.
Continuously identify opportunities to improve incentive programs and sales operation by leveraging data, market trends, and employee feedback.