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As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

Our company is seeking a manual & automation QA with experience in software testing principles, technological skills, and knowledge of automation tools. professional who specializes in understanding software testing principles, with advanced knowledge and skills in technology, familiarity with automation and software tools usage.
The role includes responsibility for conducting manual tests in an Agile group, as well as automated tests include: script writing, bug investigation, and maintenance of automated processes.
Responsibilities:
- Performing extended manual tests in Salesforce CRM system.
- Writing automation scripts and functions, script execution responsibility, bug investigation, and maintenance.
- In-depth understanding of QA methodologies, testing principles, processes, and concepts.

As a Technical Support Engineer you will:

Support our clients and assist them in solving operational and technical issues, both remotely and at the client premises abroad
Improve the client experience by writing and maintaining documentation
Carry out independent debug sessions
Perform production system and infrastructure upgrades

We are looking for a Solutions Architect - Payments Expert.
In this role, you will join our professional services team as a solution architect, responsible for optimizing the product offering value Shift4 customers receive.
Responsibilities:
As a solution architect you will:
Lead the technical engagement of the customers throughout their lifecycle to drive the sale, deployment, and adoption of our solutions.
Conduct technical presentations and architecture design sessions, to demonstrate the capabilities of Shift4 products and services, emphasizing how Shift4 can help their business grow (Pre-sales activities).
Obtain a high-level understanding of the customers day to day processes, payment activities & needs.
Work with different internal teams (such as Product, sales, marketing, operations & support).
Serve as a key contributor for current and future products and marketing strategies by collecting feedback from customers and market knowledge.
Conduct discovery and assessment workshops with clients, understand and document client needs, and suggest the best solution to meet them.
Identify & build customized solutions for strategic customers and manage their delivery.
Be actively involved in analysis, solution design, client communication, and implementation.

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

As a Frontend Developer, you will:

Lead end-to-end features, from concept and design to production
Develop standalone and cross features by working on multiple services
Design and develop high-volume, low-latency systems and scalable performance
Write well-designed, testable (unit/integration/component testing), secured and efficient code

Are you our next Technical Product Manager?
We are looking for a motivated and highly experienced Technical Product Manager to join our Product team.
As a Technical Product Manager, you will play a crucial role within our Product team. Your primary responsibility will be to oversee the management of multiple product life cycles, from inception through launch and maintenance.
This includes collecting, analyzing, designing, and defining product requirements, as well as orchestrating product launches for new products.
**By joining us, you will enjoy a hybrid work model, combining in-office work with remote work (work from home) during the week.
Your role:
Define the product vision and work closely with R&D, Support, Solutions, sales, and a wide range of teams in the company.
Oversee the management of multiple product life cycles, from definition through launch to maintenance. Collect, analyze, design, and define product requirements and product launches for new products.
Design cutting-edge solutions in the payment industry.
Write PRDs and technical specifications.
Be part of an innovative environment and impact the company's business growth.
The role occasionally involves flying abroad.

As an Infrastructure Operations Specialist, you will:

Provide expertise in managing product infrastructure, collaborating closely with various interfaces
Explore and develop methodologies to enhance our domain expertise
Thrive in a dynamic, fast-paced security, and operational environment
Lead implementation processes, from research to production
Conduct constant analysis with multiple tools in order to optimize workflows and processes

As a Workato Specialist, you will play a vital role at Shift4. We are looking for an individual that can help us continually build, improve and enhance our business processes through automation.
You will work with others throughout the software development life cycle.
In this role, you should be a team player with a keen eye for detail and problem-solving skills. If you also have experience in Automation platforms, particularly Workato, wed like to meet you.
Responsibilities and Duties:
Implementing and developing new processes/features/systems/modifications
Testing, Debugging, and resolving production issues.
Read both business and technical requirement documents
Write solution
Contributing to technical documentation
3rd level Support

We are seeking a motivated and proactive Partnership Development Associate to join our Earth Observation and Corporate Development team. As a Partnership Development Associate, you will play a crucial role in business development and maintaining strong relationships with our partners.

This is a student position with flexible hours to accommodate your academic schedule. If you are passionate about business development, building relationships, and making an impact in the tech industry, we encourage you to apply for this exciting opportunity with us.

Responsibilities:
Maintain and strengthen current relationships with partners and affiliates to drive business success.
Research business opportunities, support due diligence activities, and implement plans and strategies for new alliances.
Identify and recruit new partners to expand our network and reach.
Analyze partnership performance and recommend/implement improvements to enhance collaboration.
Execute ongoing communication campaigns to keep partners informed and engaged.
Ensure partners are up to date on our products and services, providing necessary information and support.
Track partners sales activities and performance metrics to assess effectiveness of partnerships.
Take ownership of assigned tasks and projects and collaborate effectively with various departments within the company such as Marketing, R&D, and Product teams to align strategies and achieve common goals.