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Currently we are looking for an Account Manager to join our Commercial.
What You'll Do:
The Group KAM will be overseeing and managing key accounts at a group or corporate level.
Will communicate with partners at a senior level in order to resolve issues and inquiries.
Will constantly collaborate with the internal teams to launch new projects for the internal brands/customers.
Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
Forecasts and tracks key account metrics.
Actively communicates with relevant departments, to ensure the timely and successful delivery of solutions according to our partners needs and objectives.
Resolves complaints and prevents additional issues by improving processes.
Enhances department and organizations reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
Provides input on new processes and workflows as needed.
Meets deadlines and communicate in advance when deadlines cant be met.
Identifies process gaps or lack of processes and propose resolutions.
Creates and delivers on time internal weekly reports, monthly reports (as per communicated deadlines).
Creates and delivers on time customer monthly reports and QBRs (as per communicated deadlines).
Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
Knows and follows the existing processes when working with other teams - eg. Partnership team, Finance team, Legal, Compliance, etc.
Keepshimself/herself informed about and follows the existing internal procedures proactively asking for guidance or training when identifying a knowledge gap.
Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
Follows up constantly, tracking the progress of all the key strategic projects of the internal customers.
Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands.
Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level.
Manages projects within client relationships, carry out client goals while meeting company goals.
Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
Managescustomers challenging requests and/or issues escalation to appropriate departments.
Collects and analyses data to learn more about partners performance trends.
Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
Feeds back relevant customer suggestions for improvement to senior staff
Stays up to date with company products and services, identifies industry trends and helps communicating and implementing it with the internal customers.
Travels internationally, to meet the internal customers if and when needed (customer events, face to face meetings, etc).
Knows the customers in his/her portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, business history.

We are looking for a skilled Key Account Manager to oversee and nurture the company's relationships with its most important clients.

Your responsibility will be to secure and sustain long-term relationships with key customers by thoroughly understanding their needs and requirements.

The ideal candidate will excel in building strong relationships with strategic customers, and will identify clients needs while promoting our companys solutions and achieve mutual satisfaction.

As a Key Account Manager, youll be developing new business and sales opportunities together with being a superhero to existing clients needs and managing key customer relationships in the renewable energy sector.
Lead end-to-end processes, coordinate stakeholders, and identify global sales opportunities.

Responsibilities:

Managing and developing key account customers
Developing new business opportunities.
Focus on all aspects of client business activities, both in Israel and abroad
Leading the commercial and legal process from beginning to end
Coordinating all stakeholders involved including but not limited to technical, commercial, legal, service, project management, insurance, after sale etc.
Maintain close relationships with stakeholders, both client-side and internally within
Regularly report to direct manager in Israel
Identification of global pipeline
Monitor and report market conditions and competitor activities.
Attend national and international fairs and conferences.

We are seeking an experienced Account Manager to join our team. This role offers a unique opportunity to become a member of a small team in our Israel office.

In this role, you will work with our most exciting SME and Enterprise clients through the implementation, API activation and growth phases. You will work cross-functionally, engaging with many teams across the family including sales, product, engineering, marketing, finance and strategy.


Responsibilities

Take a consultative approach with customers to ensure solutions provided suit their unique business needs

Build relationships with internal stakeholders to manage and optimise a complex sales cycle

Project manage complex customer projects across several technical and non-technical domains

Be proactive in identifying and solving client challenges

Achieve and exceed sales target volumes and revenues (upselling and cross-selling)

Report weekly and monthly performance against KPIs, metrics and targets

Ensure the best customer experience and on-boarding process for new customers