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In this role, you will lead multiple AI transformation projects-spanning processes, tooling, automation, analytics, and customer-facing operational workflows-while establishing governance, best practices, and success metrics. You will ensure alignment across teams, mitigate risks, and build organizational readiness for change. What youll do: AI Transformation Strategy & Planning Define and articulate the AI transformation roadmap for Customer Operations aligned with organizational goals. Identify and prioritize AI use cases with clear ROI (efficiency, quality, Customer Experience ). Build detailed execution plans including timelines, milestones, dependencies, and resources. Program Oversight & Execution Lead the delivery of multiple AI initiatives (automation, copilots, workflow optimization, knowledge enablement). Monitor progress, manage dependencies, and ensure adherence to quality and delivery standards. Track impact using KPIs (e.g., cycle time reduction, cost-to-serve, deflection, quality improvements). Manage resource allocation across projects and ensure operational continuity during change. Stakeholder Management & Change Enablement Serve as the primary point of contact for senior management on AI transformation progress. Align cross-functional stakeholders (Ops, CS, Product, R&D, data, IT, Security). Drive adoption by building enablement plans, training, communications, and feedback loops. Governance, Standards & Risk Management Establish best practices for AI implementation in Customer Operations (process, tooling, documentation). Define governance for AI usage (quality control, privacy, security, compliance, escalation flows). Identify risks early and develop mitigation and contingency plans. Reporting & Documentation Prepare and present regular program updates including milestones, outcomes, risks, and KPIs. Maintain structured documentation: business cases, implementation plans, adoption plans, lessons learned.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Our team develops products from the application level down to the lowest level, including drivers and beyond, utilizing a variety of technologies. We are looking for a highly self-motivated programmer who is independent and thinks outside the box. You will have the opportunity to be involved in all stages of architecture and design planning, development and testing, and integration within SolarEdge hardware products, cloud infrastructures, and field deployment. What you will be doing:
* You will develop high-quality code solutions for energy management devices and systems.
* You will design, develop and verify embedded SW, both in low level and system level.
* You will work with adjacent teams such as hardware, integration, support and ATE

Country:
Israel

City:
Herzliya