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We are looking for a high-energy, driven Support Engineer to join our organization! an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If youre interested in the intersection of technology, innovation, and knowledge, this is the place to be.
The Support Engineer will be part of our Support team and representas the professional authority in ongoing work with the technical factors from the clients side.

Responsibilities
Provide support as part of our mini teams that manage our customers
The Support Engineer will work closely with the client account manager, his direct team leader and other members of the support team, as well as corroborate with Ops and the Development teams

Join Us at the Cutting Edge of Knowledge Management
Are you passionate about building products that solve real customer problems and create meaningful business impact? Do you thrive in cross functional environments, working closely with engineering, design, sales, support, and customers to turn complex challenges into simple, elegant solutions? looking for a highly motivated, detail oriented Product Manager with a strong sense of ownership to lead key parts of our knowledge management platform.

In this role, you will drive the strategy and execution for core product areas, including AI powered features, helping our customers deliver better experiences to employees and end users. You will own the full product lifecycle from discovery and research to delivery, iteration, and success measurement.

Responsibilities
Define and lead the product roadmap for key areas of the Lighthouse platform, aligning customer needs with business goals
Drive the development of AI powered capabilities that enhance search, automation, and user experience
Collaborate with engineering and design to build scalable, reliable, and intuitive products
Partner with sales, customer success, and support to understand customer challenges and translate them into product solutions
Conduct user research, customer interviews, and market analysis to identify opportunities and prioritize work
Write clear, detailed product specifications and user stories that enable teams to deliver with focus and clarity
Drive cross functional execution from discovery through development, launch, and iteration, ensuring high quality and timely delivery
Own product success metrics and use data to inform decisions, improvements, and prioritization

looking for a Manual QA to join our growing global team. We are looking for a highly motivated tester to work on our web-based SaaS solutions.
an industry leader in knowledge management, working with Fortune 500 enterprise-level customers. If you're interested in the intersection of technology, innovation, and knowledge, this is the place to be.

Responsibilities
Learn the application existing and new functions for each version
Execute feature testing and regression testing.
create testing reports
Collaborate with other teams such as Product., Customer Success, Support, and Delivery.
Investigate issues in production.
Report and escalate issues

We are looking for a Computer Vision / Deep Learning Algorithm Developer to join us in research and development of our next-generation automatic sports video content generation engine. If you are passionate about researching state-of-the-art solutions for video content creation we are looking for you!
What youll do:
Research and develop end-to-end real-time solutions for sports content generation using state-of-the art deep learning algorithms for video, audio, and data analysis.
Full R&D cycle, from problem definition and research to implementation and productization with a high level of autonomy.

Required Director of Engineering
The person in this role will lead the R&D group that will be developing next generation solutions and will have end-to-end ownership and will be responsible for all aspects of development in the group, consisting of Backend, Frontend, Mobile and QA engineers from technologies to processes to people management.
Youll report to the VP R&D and be a part of the engineering management team, establishing the engineering vision, goals and culture.
What youll do:
Be an inspiring leader. Such an individual that people wish to follow and work with.
Manage a growing group of ~30 strong team members, led by strong team leaders.
Lead the design, architecture, and the scaling up of our solution, as well as maintain an agile development process.
Be responsible for the overall planning, execution, and success of complex technical projects.
Improve the group performance and effectiveness.
Take overall responsibility for recruiting and scaling the team to support its growth needs.
Develop, mentor and grow the group leadership.

Were looking for a talented and motivated Frontend Developer (Full-stack with FE orientation is great as well) to join our team and drive the development of both our SDK embedded in clients websites and reaching massive fan audiences and client-facing web applications for content management, analytics, and more.
What youll do:
Lead the development and delivery of our SDK and client-facing web applications using modern frontend technologies.
Set high coding standards and ensure best practices are followed across the frontend team.
Collaborate closely with frontend developers, backend engineers, QA, designers and product managers to create seamless and engaging user experiences.
Mentor and support frontend developers, fostering technical growth within the team.
Play a key role in our frontend guild, driving innovation, sharing knowledge, and influencing frontend strategy across the company.

We are looking for a NLP Algorithm Developer to join us in research and development of our next-generation automatic sports video content engine. If you are passionate about state-of-the-art NLP and Multimodality AI research we are looking for you!
What youll do:
The teams main focus: NLP & Vision
Research and develop end-to-end real-time solutions for sports content automation using state of the art deep learning algorithms for text, speech, audio and data analysis.
Full R&D cycle, from problem definition and research to implementation and productization with a high level of autonomy.

Required GenAI Team Leader
As an NLP team lead, you will solve hard business problems using SOTA NLP models, in the realm of text generation, text classification, question answering, information retrieval and more. You will pretrain, fine-tune and deliver to production large language models (LLMs), in multiple languages, and use your knowledge and creativity to answer business problems using real data. Youll also work with the Product team to shape our product roadmap, and contribute to brainstorming sessions on NLP projects.
What youll do:
Lead a team of exceptional NLP researchers.
Teach, mentor, and counsel the team, supporting their growth and professional development
Initiate, plan, prioritize, and manage ML projects, solving a real business problem for the largest sports organizations.
Translate business challenges into ML projects, brainstorm to identify optimal approaches, and conduct hands-on research to integrate data, product insights, and algorithms, generating business value.
Supervise production deployment, monitoring, and continuous learning of NLP models to ensure their optimal performance and adaptability.
Continuously evolve and help others evolve professionally, through joint work and mentoring, contributing to weekly brainstorming sessions, and staying up-to-date with the latest ML developments
Collaborate closely with Product and BizDev teams to align NLP initiatives with business objectives and product strategies.

Required QA Manual & Automation Engineer
As a QA youll be an integral part of a dynamic scrum team that is at the forefront of innovation, developing our cutting-edge web video editor. Youll collaborate closely with the R&D team lead, developers, product managers, analysts, and other QA & Automation team members to ensure the product meets the highest quality standards. By designing and executing tests to identify bugs and working hand-in-hand with developers to resolve them, youll play a pivotal role in creating an exceptional user experience for a product that truly makes an impact.
What youll do:
Manage the full quality lifecycle (planning, monitoring, and testing) for new and existing features.
Track and monitor the QA and product environment status.
Analyze requirements and design test plans for new features and regression testing.
Execute manual and automated tests according to the designed test plans.
Report and track bugs to a high standard using Jira software.
Monitor the production environment, identify issues, and take the necessary corrective actions for resolution.
Collaborate with developers and other stakeholders.
Work with different technologies and tools, including: Azure Cloud, K8S, SQL, Swagger, Postman, Chrome Devtools, Jira, Coralogix, and other internal tools.
Make an impact and contribute to our product.

Required Salesforce Implementer
As a B Salesforce Implementer, you will improve processes and adoption, develop and deploy new business processes, and ensure best practices in database management and data analyses. You will also be responsible for providing broad operational day-to-day support, understanding our users needs, gathering technical requirements, and handling tickets.
What youll do:
Lead projects end-to-end: handling all aspects of definition and design, implementation, development, training and keeping stakeholders informed throughout the process.
Collaborate with stakeholders across various departments to gather and analyze business requirements, and translate them into technical solutions using our business applications.
Proactively identify areas for process enhancement and develop new processes.
Manage new business requirements to increase efficiency, productivity, and automation where appropriate allowing our systems to support the companys growth.
Support users on their day-to-day tasks, including data fixes and troubleshooting.
Support our Sales tools and business applications globally.

We are looking for a Senior GenAI/NLP Algorithm Developer to join us in research and development of our next-generation automatic sports video content engine. If you are passionate about state-of-the-art NLP and Generative AI research we are looking for you!
What youll do:
The teams main focus: NLP & Generative AI.
Research and develop end-to-end real-time solutions for sports content automation using state of the art deep learning algorithms for text, speech, audio and data analysis.
Full R&D cycle, from problem definition and research to implementation and productization with a high level of autonomy.
In addition, part of the role & responsibilities will be:
Design, develop and implement state-of-the-art Generative models, prompt engineering and classical ML/NLP techniques to create high-quality solutions for demanding product-oriented NLP tasks.
Engage in collaboration with product, account, and customer success teams to establish success criteria and convert them into measurable objectives and quantitative measures.
Conduct training and evaluation of models within practical production scenarios.

Required Backend Developer
What youll do:
Work closely with Algorithm and NLP developers to integrate complex post-logic, leveraging the latest AI models and tools to enhance content personalization, tagging, and automation across our solutions.
Design, develop, and maintain backend services and APIs with a focus on high performance, scalability, and low latency powering live and recorded content experiences at scale.
Design and implement event-driven systems that power real-time workflows across our platform, using technologies like Kafka or Azure Service Bus to enable scalable, decoupled communication between services.
Work on real-time video and metadata processing pipelines that support our various products.
Lead and contribute to cross-service orchestration mechanisms, implementing design patterns to ensure consistency and reliability across distributed systems.
Collaborate with product and engineering teams to deliver customer-facing features that drive engagement and enhance the fan experience.
Stay up to date with the latest in backend, video, and cloud technologies and bring that knowledge back to level up the team.