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We are looking for a Senior PM (IL) - Lead Banking & SMB.
In this position, you will lead our Banking and SMB segments, owning everything from customer experience and customer value, to enterprise value for the embedding partners. In this role, you will set the strategy, roadmap, and requirements. You will work very closely with the engineers and designers for the squad you will lead, and collaborate with other squads. This role reports directly to the founder who oversees product
Key Responsibilities:
Make an impact. Create and run products that improve the financial lives of millions of taxpayers
Own and operate. Lead product geared towards the banking and SMB segments, like tax filing, payroll optimization and tax consultation
Build. You will drive forward product development processes for all aspects of the product through the entire lifecycle from ideation to launch to iteration and adaptation through daily prioritization and collaboration with your team and stakeholders
Be the client & the taxpayer. Ensure our banking and SMB clients reach their goals in implementing and align around better serving the taxpayer at the same time
Communicate. Clearly document your decisions and roadmap to share with the entire organization to facilitate clarity and mutual understanding of reasoning
Strategize. Craft and execute longer term product strategy in collaboration with the whole development organization

Join our DeviantArt team as a Senior DevOps Engineer and play a pivotal role in maintaining and architecting a robust infrastructure that powers one of the largest online art communities. You'll be at the forefront of ensuring our platform's high availability, performance, and security, handling over 1.5 billion monthly page views.
The DeviantArt DevOps Team is a very small remote team that performs all tasks normally inclusive of SRE/DevOps/Infrastructure Engineers, with a bit of networking, security, and database administration mixed in. We are responsible for the day-to-day management and implementation of large-scale, mission-critical production systems that run on a public cloud.
This role requires wearing a lot of hats, and is equal parts fun and challenging. In this role, you will:
Architect and maintain a highly available infrastructure with a focus on proactive and reactive DDOS mitigation, autoscaling, self-healing, site performance, and cost optimization
Participate in a 24/7 on-call rotation, responding swiftly to outages or performance issues, and focus on less urgent alerts during normal work hours
Maintain and develop a developer environment and CI/CD pipelines in parity with production systems, for seamless testing and release of changes
Automate infrastructure provisioning and management using configuration management tools, complete with tests and documentation
Optimize and support sharded MySQL databases for efficient and reliable data handling amidst growing data reads and writes
Regularly update system components to avoid security issues and ensure up-to-date technology
We take our work seriously, but we dont take ourselves too seriously! We enjoy designing and building systems using open source tools and industry standards, and are in the fortunate position to be able to make decisions as a team about adopting newer technologies, and redesigning our infrastructure when appropriate.
This role is on a fully remote and distributed team, and asynchronous communication within and across teams is crucial. To be successful in this role, a candidate will need to work flexibly, balancing server and service issues, needs from development teams, security needs, and shifting priorities in our own tasks in managing our infrastructure.

Join our DeviantArt team as a Senior DevOps Engineer and play a pivotal role in maintaining and architecting a robust infrastructure that powers one of the largest online art communities. You'll be at the forefront of ensuring our platform's high availability, performance, and security, handling over 1.5 billion monthly page views.
The DeviantArt DevOps Team is a very small remote team that performs all tasks normally inclusive of SRE/DevOps/Infrastructure Engineers, with a bit of networking, security, and database administration mixed in. We are responsible for the day-to-day management and implementation of large-scale, mission-critical production systems that run on a public cloud.
This role requires wearing a lot of hats, and is equal parts fun and challenging. In this role, you will:
Architect and maintain a highly available infrastructure with a focus on proactive and reactive DDOS mitigation, autoscaling, self-healing, site performance, and cost optimization
Participate in a 24/7 on-call rotation, responding swiftly to outages or performance issues, and focus on less urgent alerts during normal work hours
Maintain and develop a developer environment and CI/CD pipelines in parity with production systems, for seamless testing and release of changes
Automate infrastructure provisioning and management using configuration management tools, complete with tests and documentation
Optimize and support sharded MySQL databases for efficient and reliable data handling amidst growing data reads and writes
Regularly update system components to avoid security issues and ensure up-to-date technology
We take our work seriously, but we dont take ourselves too seriously! We enjoy designing and building systems using open source tools and industry standards, and are in the fortunate position to be able to make decisions as a team about adopting newer technologies, and redesigning our infrastructure when appropriate.
This role is on a fully remote and distributed team, and asynchronous communication within and across teams is crucial. To be successful in this role, a candidate will need to work flexibly, balancing server and service issues, needs from development teams, security needs, and shifting priorities in our own tasks in managing our infrastructure.

As a Customer Care Expert, you will:
Provide care to our users through calls, chats and email
Get to know each users business goals, uncover their needs and help guide them through their journey, providing advice regarding their sites and businesses
Help them solve problems while exposing additional ways they can achieve their goals and succeed online
Analyze user behavior, content suitability and relevance to determine their effect on user satisfaction
Develop and maintain positive customer relations and satisfaction
Influence the way we support our users and improve it to make sure our users experience is the best possible
Work with all other departments and product teams, and liaise with them about our users needs.

We are looking for a motivated QA automation manager to lead the Cortex Agents automation team in our Tel Aviv R&D center.
In this role, you will lead a team of infrastructure automation test engineers, focusing on delivering high product quality primarily through automation. You will collaborate closely with developers, product managers, QA managers, and engineers. Additionally, youll develop our next-gen automation solutions to meet growing business and organizational needs.
For that - you need to have a passion for both quality and leadership, and you will need to have excellent interpersonal skills.
Your Impact:
Recruit, guide, and support a team of QA automation engineers, while promoting a culture that values quality, responsibility, and ongoing enhancement.
Own your team's technical roadmap of automation, strategy, implementation, execution, tracking and reporting.
Lead technical decisions that balance current business priorities with the need for future scalability and maintainability.
Working closely with development engineers, DevOps, and product management to manage knowledge within your team.

As a Senior Backend Engineer, youll join a growing global team at our company, shaping the future of eCommerce. Youll develop and maintain the core selling and order management capabilities for all our company's verticals. Working in a highly distributed, cutting-edge environment, youll play a central role in building scalable, resilient systems that handle millions of requests per minute.
Build and maintain backend systems to process 1.5 million API requests and 400,000 events per minute
Design, implement and optimize scalable and resilient systems with an API-first approach
Solve high-scale technical challenges in a distributed microservices environment (~100 microservices)
Collaborate with cross-functional teams to ensure seamless integration and functionality across the platform
Lead technical initiatives to improve system performance, reliability and scalability
Mentor and guide junior engineers to help them reach their full potential
Write clean, test-driven code, ensuring high-quality deployments to production for millions of users.

We are seeking an Emerging Customer Success Manager to work with customers in our Emerging segment. The Emerging CSM will work with customers in strategic 1:1 engagements for high-impact customer objectives or by facilitating 1:many success programs to impact target customer groups. We use robust customer data to help identify ways we can deliver increased value through broader and more mature use of .
This is a high impact role that will play a key part in building out the strategy for proactive and reactive engagement with Emerging customers.
In this role, you will also be responsible to:
Work with a portfolio of approximately 250 Emerging customers to increase adoption, deepen engagement, and grow retention rates
Work directly with Emerging customers to help them achieve their desired outcomes and achieve success with the product.
Leverage tools and technology to deliver value to multiple accounts at once through 1:many programs, such as custom group trainings/webinars, new collateral, and integrations
Resolve inbound customer requests in an efficient and powerful manner
Proactively engage at-risk customers in strategic 1:1 engagements based on data signals, to reduce the overall level of risk for the customer base.
Excel in an ever-evolving space by creating detailed strategies and clear work plans to result in business success for your client portfolio
Represent the voice of the customer and influence the product development roadmap.
Partner with Sales, Technical Consulting, and Product teams to ensure the customers' retention and maximize the account potential with an excellent customer experience

Senior Security Researcher - AI & Cloud (Cortex Cloud)
Who We Are:
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Your Career:
As a Senior Security Researcher on the Cortex Cloud research team, youll lead deep, hands-on security research across cloud and AI environments- from uncovering vulnerabilities and novel attack paths to building the protections that stop them.
Your impact doesnt end with detections. This team is also responsible for driving product innovation: identifying gaps in how cloud environments are secured, finding new ways to close those gaps, and partnering with engineering, product and marketing to take those ideas from a POC to implementation. Whether its a new detection engine, risk signal, or protection method- your research directly shapes the product.
You'll research the AI attack surface in depth, and push the boundaries of what cloud and AI security can achieve. If you're looking for a role where research leads to real-world defense- and product innovation is part of your day job- this is the team.
Your Impact:
Research and uncover vulnerabilities and abuse paths in cloud services, with a strong focus on AI, identity, and data pipelines
Collaborate with product and engineering to ship detections and logic based on your findings
Research-driven impact - drive innovation from idea to execution: Identify emerging security gaps, build proof-of-concepts, and partner with engineering, product and marketing to translate research into actual product features and detection logic.
Represent the team through public blogs, conferences and research collaborations with cloud vendorsPublish internal or external research and represent the team at industry events or blogs.
Lead the discovery of novel attack vectors- e.g., cross-tenant access, NHI abuse, RAG poisoning, privilege escalation.

Build and maintain strong, long-lasting relationships with key enterprise clients in the eCommerce industry
Serve as the main point of contact for client inquiries, issues, and escalations
Facilitate effective onboarding processes for new enterprise clients, ensuring a seamless transition and understanding of our products
Track and report on key account metrics, providing insights and recommendations for improvement
Develop and execute account strategies to drive revenue growth, identifying upsell and cross-sell opportunities within existing client accounts
Work closely with internal teams to develop and implement account plans aligned with overall company goals
Use CRM software to maintain accurate and up-to-date account information.

As a Security Infra Engineer, youll design, build, and manage security aspects of our cloud-based and physical environments to ensure compliance and integrity. In your day-to-day, you will:
Design, implement, and maintain platforms for investigating and analyzing security incidents, performing root cause analysis, and coordinating remediation efforts
Design, implement, and maintain security tools and controls for cloud-based infrastructure, Kubernetes clusters, and services, ensuring compliance with industry standards
Build tools and scripts using Golang, Python, or Node.js
Collaborate with all infrastructure groups (cloud, networking, DB, DevEx, etc.) and the Chief Information Security Officer group (for example, for incident response)
Align with other infrastructure standards, including efficiency, reliability, and cost
Work closely with cross-functional teams to design, implement, maintain, and manage security solutions that ensure the integrity and confidentiality of our systems.