we are looking for a Support Engineer Tier 3.
The Cymulate R&D team are the crucial behind-the-scenes wonders who bring our powerful products to life before releasing them into the world. They are constantly asking how things can be improved, solved, or made easier for our customers. There's no challenge they'll back down from, and we'd never want them to!
What You Will Do?
Serve as the final escalation point for complex and critical production issues
Take a proactive role in identifying recurring issues, weak points, and improvement opportunities
Push for high-quality, long-term solutions, not just short-term fixes
Work side-by-side with R&D engineers on debugging, root cause analysis, and permanent fixes
Investigate issues across backend services, databases, agents, and customer environments
Perform deep analysis of application, system, and agent logs
Troubleshoot customer-side agents running as services
Analyze and resolve performance, scalability, and stability issues
Investigate networking and connectivity issues, including proxies and firewalls
Provide technical guidance and mentoring to Tier 2 support engineers
Document root causes, technical findings, and recommended solutions
Requirements: Strong background as a highly technical support engineer, backend engineer, or production engineer
Proven experience troubleshooting complex, distributed systems
Strong experience working with logs and observability tools
Solid understanding of networking fundamentals (TCP/IP, DNS, proxies, firewalls)
Experience debugging proxy-related issues
Experience working with Windows, Linux, and macOS
Experience with agents or services running on customer machines
Highly proactive mindset - takes ownership, anticipates issues, and drives them to resolution
A natural pusher for excellence, quality, and engineering best practices
Strong debugging, analytical, and problem-solving skills
Ability to independently own issues from investigation to resolution
Advantages:
Background or strong interest in Cybersecurity
Experience with endpoint agents, sensors, or security products
Experience with cloud-native systems (AWS / Azure / GCP)
Familiarity with microservices and distributed architectures
Experience working closely with R&D teams
This position is open to all candidates.