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Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Escalation Manager- Prompt Security, you will be tasked with leading and coordinating complex customer escalations, focusing on resolving complex issues and ensuring our customers receive timely, high-quality technical support as we scale our Generative AI security platform. We are seeking a highly collaborative, approachable, and customer-focused individual who will serve as the primary liaison between Technical Support, Product Management, Engineering, and Customer-facing teams, ensuring that high-impact issues are triaged quickly, prioritized correctly, and driven to resolution with clear and consistent communication.
What will you do?
The bulk of your time will be spent deflecting Jira tickets by providing solutions, KBs, and 1-on-1 training directly to the Support team. You will validate priority, review, and manage Jira tickets before engaging Development.
You will also perform trend analysis to identify top product defects and collaborate with the Documentation, Learning and Development (L&D), and Product Management teams to create and update knowledge. Code review may also be applicable, and suggestions for code improvements shared with engineering and Product Management.
For customer escalations, you will help engage the relevant stakeholders in internal and customer-facing conversations, and may lead those conversations from a technical perspective.
Key Responsibilities:
Develop key contacts and relationships with assigned product PM/Dev leadership.
Drive product supportability with PM/Development.
Share support knowledge through available channels (KB, training, videos etc.).
Trend analysis: Identify and track top impacting issues or product defects.
Manage communication and response to Backline Support (Jira).
Act as SME and be the focal point for assigned products.
Research the code to expedite the investigation.
Resolve Defects when possible.
Quality Assessment for Support Jira tickets.
Prioritize Jiras based on customer and support qualifications.
Work to eliminate duplication.
Deflect Jira tickets (Provide solution whenever possible).
Validate severity.
Maintain clarity and quality.
Prioritize and maintain escalations to Dev.
Create/maintain hot escalation board and review with relevant stakeholders.
Create/Maintain support Defects Kanban.
Communication - oversee response/information requests from Dev.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Product Manager, Value Realization, you will be tasked with being accountable for accelerating customer adoption and reducing time-to-value (TTV) across our product portfolio-driving measurable impact on Net Revenue Retention (NRR), expansion, and long-term customer outcomes. This leader partners closely with Product Management, UX, Documentation, Customer Success, Sales, RevOps, and Data/Analytics to institutionalize the strategy, processes, and instrumentation that ensure customers realize value quickly and consistently. This is a highly cross-functional leadership role, blending product strategy, customer outcomes, and operational rigor to create repeatable value realization motions at scale.
What Will You Do?
Primary responsibilities include:
Adoption strategy tied to Product OKRs
Partner with Product Management and Customer Success to prioritize and build adoption plans directly aligned to PM OKRs for key initiatives and product areas (e.g., flagship features/modules).
Define what adoption means per product area (activation milestones, key events, success criteria) and ensure teams execute against it.
Roll out adoption campaigns together with GTM partners (e.g., increasing usage, attaching add-ons)
Time-to-value and value realization outcomes
Establish and drive improvements to TTV through product changes, enablement, onboarding workflows, UX/docs improvements, and operational playbooks.
Identify bottlenecks in onboarding/implementation/configuration and prioritize fixes with the right stakeholders.
Partner with Customer Success and Product Management to exercise our NPI process and ensure capability uptake.
NRR and expansion levers
Translate NRR goals into concrete adoption/expansion priorities and initiatives at the product and feature level.
Partner with Pricing & Packaging leaders to identify and drive actions that improve uptake of add-ons and expansion paths.
Participate in NRR pilots to understand areas for improvement impacting our products.
Cross-functional value realization operating system
Build the artifacts and processes that consistently accelerate adoption (adoption playbooks, enablement kits, training, readiness checklists, release frameworks).
Institute standard internal reporting and operational rhythms (dashboards, weekly reviews, exec readouts).
Operationalize a company-wide product value realization framework: adoption → value → expansion.
Build and maintain dashboards that connect adoption signals to retention and revenue outcomes.
Partner with UX and Docs to prioritize customer experience and enablement improvements that reduce friction and accelerate value.
Collaborate with Product Analytics/Data to improve instrumentation, metering, and measurement quality.
Design in-product nudges/notifications and guided workflows to drive feature adoption.
Lead cross-functional programs and working groups; create clarity and accountability across stakeholders.
Influence roadmap and prioritization decisions through adoption insights and TTV bottleneck analysis.
Foster relationships with key customers and stakeholders at a strategic level to gain insights into their unique challenges and business goals. Leverage these insights to craft compelling business value cases for our delta offerings.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Staff Software Engineer - C++ Endpoint Security, Collection Engineering (Data Protection Team), you will be tasked with designing and implementing low-level C++ or Rust agent modules as a foundational member of our newly formed Data Protection unit. You will research and develop high-fidelity sensors and robust, scalable code to monitor and prevent sensitive data leakage across multiple operating systems. By building these mission-critical collection engines, you will play a key role in defining the technical architecture for our companys next generation of data-centric security.
What will you do?
Primary responsibilities include:
Lead, design and implement low-level agent modules (using C++ or Rust), capable of monitoring data access and movement with minimal performance overhead.
Research and evaluate technologies for building high-fidelity sensors that track data access.
Develop robust, scalable, and performant code that operates reliably across multiple operating systems and environments.
Collaborate closely with Core Agent, Backend, and Frontend teams to deliver a unified, user-facing, next-generation data protection product.

Were looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Windows Detection Engineering Manager you will be tasked with helping shape the future of endpoint security through a unified, converged platform that automatically prevents, detects, and responds to threats in real time. You will lead a team of engineers that create advanced Windows behavioral detections and in memory traps by combining deep understanding of the OS system, behavioral analysis, and innovative machine learning techniques to identify and stop sophisticated attacks before they cause harm.
You will join a growing team of passionate security experts and technical leaders who think differently, challenge assumptions, and constantly explore new ways to outsmart adversaries. In this role, you will lead a strategic team to advance windows detection forward through both research and engineering.
What Will You Do?
Primary responsibilities include:
You will manage a team of detection engineers and guide them through the research and development of detection rules and infrastructure.
You will be responsible for driving the detection of the newest malware and exploits based on our companys Endpoint Protection platform. Your role wont end with a hypothesis or a document - youll have an end-to-end responsibility for behavior-based detection capabilities, starting from leading any prior research, designing new methods to detect or prevent those, and the implementation of it in the product in the end (SW development in C++23 and scripting in Lua).
You will be leading the development and research of attack tools, PoCs, and the discovery of new ways to detect/prevent exploitation attacks (EoP, drive-by attacks, and more).
At the end of the day, your deliveries will enhance the security of dozens of millions of Windows endpoints, which are protected by our platform.
You will meet extraordinary challenges facing the newest attacks and tech obstacles, and overcome them. You will work with the very BEST in the industry in a flexible and independent environment. You will influence the design of a disruptive product that will shape the security industry of tomorrow.