A manufacturing company in the water industry, offices in Rosh-Ha'ayin, is seeking a Customer Success
Representative.
Key Responsibilities:
- Customer Interaction: Respond to customer enquiries via phone, email, and other communication channels, ensuring prompt and accurate responses.
- Order Management: Process customer orders, track shipments, and ensure timely delivery. Coordinate with logistics and production teams to resolve any issues.
- Technical Support : Provide product-related Technical Support to customers, including troubleshooting and problem-solving.
- Documentation in the CRM system.
- Collaboration: Work closely with sales, logistics, and technical teams to ensure seamless customer service and support.
- Continuous Improvement: Identify and suggest improvements to customer service processes to enhance efficiency and customer satisfaction.
- Compliance
Requirements: - Experience: 2-3 years of experience in customer support, preferably within a multinational industrial company.
- Education: Bachelors degree in Business Administration, Engineering, or a related field is preferred.
Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with ERP / CRM systems.
- Communication: Excellent verbal and written communication skills in English; additional languages are a plus.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle challenging situations with patience and professionalism.
- Interpersonal Skills: Ability to build strong relationships with customers and internal teams.
- Customer-Focused: A strong commitment to delivering exceptional customer service.
This position is open to all candidates.
