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we are looking for a Customer Support Specialist to join our growing team!

As a Customer Support Specialist, you will be responsible for providing our B2B customers with top-notch technical and informational service, offering professional advice and operating technical solutions.

We are looking for an experienced DevOps Engineer, who will help design and implement scalable systems that will keep us running smoothly and support our significant business growth.
You will join an innovative, high-performance team and work with cutting-edge technologies in a dynamic and agile environment.
What you'll be doing:
You will take an active part in the challenge of managing a highly available and redundant production environment while keeping costs down.
You will help in identifying issues and bottlenecks, debug complex issues, and provide solutions for specific use cases.
You will build, design and maintain self-serve tools that help make our developers happy by giving them full control over what matters to them and abstracting away everything else.

We are seeking a full time IT On site support Team leader for ISR and EMEA regions.
As an IT On site support Team leader, you will be responsible for the On site support technicians in Israel and EMEA, the team maintain and provide hardware support of computer systems and networks for the companys employees, solving technical IT and applications problems which required hands on field either over the phone or in person.
You and your team will be responsible for workstations equipment and conference rooms under your branches responsibility, storage, installations, shipping and maintenance.
The successful candidate will have to demonstrate on top of a high professional level; a strong communication and customer service skills, excellent organizational skills, ability to work on multiple tasks at the same time.
Manage the On site support team in ISR and EMEA and evaluate their performance including training and support the team
Manage the team support processes and tasks to meet the required SLA (Service Level Agreements) to improve service KPIs
Review and analyze daily, weekly, and monthly reports, insights and KPIs for the service continuous improvement and productivity
Manage the team members personal queues, case backlog and ensure customer service is timely and accurate daily
Establishing and maintaining strong relationships across the IT teams and with our employees Manage critical escalations and situations within the team**
Improvement and productivity and establish best practice through the entire technical support process
Supporting the roll-out of new hardware and applications
Hands on in handling the on going tickets if required
Maintain all VC rooms and make sure all the equipment is up to date.

We are seeking a talented Embedded Software Engineer to play a crucial role in developing our cutting-edge Edge AI Runtime stack. You will have the opportunity to build and shape this stack from its inception, working on various software environments, low-level drivers, real-time firmware, embedded Linux, and complex infrastructure. Collaboration with the hardware team is essential for integrating and debugging intricate hardware/software systems. Join us if youre looking to make a significant impact on large-scale embedded systems.
Responsibilities:
Building and developing our best-in-class Edge AI Run time stack from the ground up, all the way from a Proof-of-Concept to a leading product.
Develop in different SW environments: including low level drivers, real-time Firmware, Embedded Linux (User and Kernel space), complex infrastructure and frameworks (such as Yocto) and more.
Work closely with the hardware, integrating and debugging complex hardware/software systems while taking into account challenging requirements as part of managing a large-scale embedded system.

We are looking to hire a motivated and skilled Embedded Software Engineer to join our software group in Tel Aviv and take part in ramping up our imaging software from the ground up. As a team member, you will be responsible for our imaging software, which is running in multiple environments such as Embedded Software, Real-Time Firmware and Linux (User and Kernel space). If youre a talented and motivated Embedded Software Engineer who is excited about difficult low-level challenges, we want to meet you!
Responsibilities:
Help building and developing our imaging software stack running on our best-in-class Edge AI SoC, all the way from a Proof-of-Concept to a leading product.
Develop in different SW environments: including low level drivers, real-time Firmware, Embedded Linux (User and Kernel space), complex infrastructure and frameworks (such as Yocto), runtime libraries (such as Gstreamer, V4L2, etc..) and more.
Work closely with the hardware, integrating and debugging complex hardware/software systems while taking into account challenging requirements as part of managing a large-scale embedded system.

We are actively seeking an adept and seasoned Senior Information Technology (IT) Manager to spearhead our IT division and steer our technological trajectory.
The ideal candidate will be a dynamic and strategic leader with a robust technical foundation, poised to oversee the conception, execution, and upkeep of our IT systems and infrastructure. As the Senior IT Manager, you will collaborate seamlessly with multifunctional teams to harmonize technology resolutions with corporate goals, all the while ensuring the dependability, security, and scalability of our IT operations.
Responsibilities:
Team Leadership: Lead and guide a team of proficient IT experts, encompassing system administrators, network engineers, and support personnel. Foster professional growth, administer performance evaluations, and cultivate a harmonious and motivated team environment.
Executive Liaison: Must have a positive attitude to respond to the technology requests from Executive Leadership with a smile and urgency.
Infrastructure and Systems Oversight: Supervise the formulation, implementation, and sustenance of the enterprise's IT infrastructure, spanning servers, networks, databases, and cloud services (AWS). Assure the unwavering availability, efficiency, and security of all IT systems.
IT Support: Manage the IT support domain, warranting swift and effective rectification of technical quandaries encountered by staff, thereby cultivating a gratifying user experience.
Cloud Operations Proficiency: Display proficiency in managing and upholding cloud infrastructure, together with a proven track record in optimizing cloud expenditure.
Incident Management: The candidate will be the quarterback to manage and respond to any infrastructure incidents.

We are seeking a Linux Administrator / Network Configurator to fill the role as Tech Ops Specialist - dynamic and challenging role providing critical technical support to customers .
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
A TechOps Specialist is responsible for managing deployed systems - including the hardware, software, and networking components.
Systems monitoring - continuously monitor the organization's systems to ensure they run smoothly and detect potential problems. Systems monitoring is responsible for collecting data on system performance, setting up alerts to notify them of any issues, and analyzing system logs to identify the root cause of problems. They also perform routine health checks to ensure that systems are healthy and functioning as expected.
Automation - automate processes and tasks to improve efficiency and reduce the risk of errors. Automation capitalizes on automating software deployments, backups, system updates, and other routine tasks such as system health checks and performance monitoring. Automation also frees up time for TechOps professionals to focus on more complex tasks.
Collaboration - work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals. TechOps professionals also support other teams and act as a resource for technical issues and questions.
What will you do?
Provide technical support to customers worldwide
Solve networking technical issues
Bring up and maintain Linux servers
Troubleshoot complex technical issues
Deploying SW upgrades
Working with diverse teams to ensure customer satisfaction

We are seeking a Tech Ops Specialist for a dynamic and challenging role providing critical technical support to customers .
If you're looking to impact the future of the maritime industry, to be part of an awesome team, and to have a great time, this is the job for you!
A TechOps Specialist is responsible for managing deployed systems - including the hardware, software, and networking components.
Systems monitoring - continuously monitor the organization's systems to ensure they run smoothly and detect potential problems. Systems monitoring is responsible for collecting data on system performance, setting up alerts to notify them of any issues, and analyzing system logs to identify the root cause of problems. They also perform routine health checks to ensure that systems are healthy and functioning as expected.
Automation - automate processes and tasks to improve efficiency and reduce the risk of errors. Automation capitalizes on automating software deployments, backups, system updates, and other routine tasks such as system health checks and performance monitoring. Automation also frees up time for TechOps professionals to focus on more complex tasks.
Collaboration - work closely with other teams, such as development, DevOps, QA, and PM, to ensure that systems are aligned with business needs and goals. TechOps professionals also support other teams and act as a resource for technical issues and questions.
What will you do?
Provide technical support to customers worldwide
Solve networking technical issues
Bring up and maintain Linux servers
Troubleshoot complex technical issues
Deploying SW upgrades
Working with diverse teams to ensure customer satisfaction

As a Help Desk Specialist, you will:

Handle technical support cases both in-person and remotely
Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures
Work with senior-level admins to determine and resolve high-level problems
Research, self-study and maintain proficiency in all areas related to IT technology
Work both independently and with a team

As a Help Desk Team Leader, you will be:

Manage the help desk team and evaluate performance
Provide hands-on technical support and troubleshooting for a variety of hardware, software and network issues
Establish best practices throughout the entire technical support process
Follow up with customers to identify areas of improvement
Ensure customer service is timely and accurate on a daily basis
Develop daily, weekly and monthly reports on help desk teams productivity
Recruit, train and support help desk representatives and technicians
Coordinate with other IT departments to resolve complex issues and improve service delivery

As a 24/7 Monitoring and Technical Support, you will:

Work in shifts 247, including weekends and holidays
Handle day-to-day production issues
Provide clients with a professional and friendly first point-of-contact for all incidents
Continuously develop and improve the teams service and processes
Perform preventive maintenance
Troubleshoot and debug technical incidents

As an Infrastructure Operations Specialist, you will:

Provide expertise in managing product infrastructure, collaborating closely with various interfaces
Explore and develop methodologies to enhance our domain expertise
Thrive in a dynamic, fast-paced security, and operational environment
Lead implementation processes, from research to production
Conduct constant analysis with multiple tools in order to optimize workflows and processes