we are revolutionizing the way millions of sports fans around the globe experience the thrill of their favorite sports. As one of the world's most popular sports app developers, we strive to deliver cutting-edge technology and immersive experiences to users across all platforms. Now we are looking for a Help desk with a passion for sports and a commitment to excellence, to join our IT team!
Responsibilities:
We are seeking a highly motivated and technically proficient individual to join our team as a Help desk specialist. In this role, you will be responsible for providing essential Technical Support to our employees, ensuring that their workstations are set up efficiently, managing hardware resources, and maintaining our network infrastructure. The Help desk personnel will also work closely with external suppliers to ensure smooth operations. Key Responsibilities-
* Set up workstations for employees, including hardware and software installations.
* Manage the onboarding and offboarding processes, ensuring smooth transitions for new hires and departures.
* Maintain an inventory of hardware resources and manage stocking levels.
* Provide Technical Support for computers and peripheral equipment, including troubleshooting and maintenance.
* Assist with network maintenance and ensure network connectivity.
* Collaborate with external suppliers to resolve technical issues and manage relationships effectively.
* Organize and maintain meeting rooms, ensuring all necessary equipment is functional.
Requirements: * Strong technical abilities and extensive knowledge of the internet and computer systems.
* Excellent verbal and written communication skills.
* Strong interpersonal skills and the ability to motivate employees.
* Fast learner with the ability to adapt to new technologies and processes.
* Hands-on experience with installing and maintaining peripheral equipment.
* Experience supporting Mac computers.
* Fluent English language skills.
* Tools and Software: MS office, Sophos, Mac/Windows OS, additional in-house software This Help desk position offers an exciting opportunity to work in a dynamic environment and contribute to the smooth operation of our organization's technical infrastructure. If you meet the qualifications and are excited about this role, we encourage you to apply.
This position is open to all candidates.
