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the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more,transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

API Support engineer's responsibilities include resolving customer queries, recommending solutions, and working with API to complete client requests.

Responsibilities
Solve technical questions related to APIs, webhooks, third-party integrations, and new feature complexities.
Perform API tasks requested by external and internal users.
Develop and maintain tools that help deflect tickets and reduce handling time for both the API team and the greater CX team.
Participate in client/prospect calls to provide professional guidance on utilizing API and its best practices.
Escalate, consult, and advocate for the clients standpoint across Product/R&D teams.

We are hiring a Customer Support Engineer who is enthusiastic about solving complex puzzles and diving into technical problems.
As a Customer Support Engineer, you will provide world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.
You will be responsible to:
Provide fast, professional, and personal support to our customers worldwide, via emails, video calls and recorded sessions
Provide application support onour platform, mainly on configurations and integrations with other CRM platforms
Do troubleshooting and ensure each ticket has been solved
Make the customer satisfied with the solution and support provided
Manage your work in a ticketing system
Collaborate with different teams in the company

We are seeking a Senior Support Engineer, who will play a critical role in providing technical assistance to our customers and internal stakeholders, ensuring the timely resolution of complex technical issues.This role offers an exciting opportunity for a technically savvy individual to contribute to the establishment of our new support team.If you are passionate about technology, enjoy solving challenging problems, and thrive in a dynamic and collaborative environment, we encourage you to apply.
Responsibilities:
Provide guidance, assistance, and advanced technical support to customers and internal teams.
Troubleshoot and resolve complex issues in collaboration with R&D.
Contribute to the development and improvement of support processes and procedures.
Communicate effectively with customers, providing clear and concise updates on issues, issue resolution progress, and root cause analysis.