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Our Networking team is looking for an outstanding candidate who thrives in a multifaceted environment, to manage exciting SW Releases for our leading FW, SDK and NOS Switch products. Taking care of world-class technologies in the areas of Data Centers, cloud, software defined networks, security for the most sophisticated markets and customers. The Switch products supports Ethernet and InfiniBand protocols, delivering a broad range of sophisticated networking, storage, and security services for the cloud, sophisticated compute and AI workloads. The candidate will need to ensure the release is delivered on time and in high quality, coordinate between development and testing groups and between global SW groups. In addition the role will require to gain good understanding of products dependencies.

What youll be doing:

Be an effective leader in driving a delivery high quality SW in an efficient way

Partner with Engineering, Operations, Architecture and Marketing to coordinate the release of the products and ensure release will meet the schedule and with high quality

Work with planning and tracking systems to lead the release progress, and build release indicators

Conduct release meeting and communicate release status. Resolve issues when they appear and raise red-flags when needed

Collaborate with teams across the globe to drive process changes that can help improve development and release workflow

Define and improve process, guidelines, checklists across Switch SW group

The RMA Service Coordinator will be a key part of the Service Operations team working with a cross-functional team including Enterprise Support Services, Service Product management, Networking Business Unit, and our logistics partners to ensure world class execution to our service level agreements with customers. The service coordinator will drive process improvements, track 4PL partner performance, maintain execution metrics and act as an escalation point to ensure on-time delivery performance for our customers worldwide.

What you'll be doing:

Lead all aspects of performance and execution of the Forward Stocking Locations logistics partners and 4PL support operations to dispatch customer orders. This position covers EMEA time zone support.

Escalation point of contact for import/export issues to resolve with our Global Trade Compliance team and EOR/IOR partners.

Hold weekly meetings with logistics/4PL partners to track operational performance.

Ensure customer service parts replacements are shipped to meet specified service level agreement (SLA).

Investigate service misses, issue corrective action, and track resolution of root causes for SLA misses with our logistics suppliers.

Ensure customer RMA returns are routed and processed accurately and in a timely manner.

Work the logistics, warehousing, repair operations and 4PL partners to continuously improve processes.

Ensure inventory replenishment orders are processed on time.

Review shipment backlog and resolve gating replenishment and defective return shipments.

Regional coverage - disposition day to day challenges for FSL-Support, NCR-India, Repair sites and UPS FSL operations teams.

Publish metric measuring data integrity between SAP/CRM and FSL systems.