We're seeking a technically curious and proactive IT Support & System Administrator to play a key role in supporting and enhancing our company's IT ecosystem. This is an excellent opportunity for an early-career IT professional who wants to grow their skills in a dynamic, global tech company. You'll work hands-on with modern IT systems, contribute to automation initiatives, and be part of a team that values innovation and continuous improvement.
As our IT Support & System Administrator, youll play a key role in maintaining system reliability and supporting our global workforce, and helping to build solutions that make everyone's work easier. This role offers significant growth potential and the chance to make a real impact on how we operate.
What am I going to do?
System Administration & Support
Administer and operate SaaS platforms in an enterprise environment.
Manage user lifecycle, permissions, and access controls across systems.
Support endpoint management (MDM), including device setup, configuration, and troubleshooting
Ensure operational stability of IT systems and provide structured support to a global workforce.
Maintain asset inventory and track hardware/software lifecycle management
IT Infrastructure & Operations
Support office and remote IT infrastructure, including network connectivity, Wi-Fi, and secure access solutions.
Assist with SSO/MFA enforcement according to defined security standards
Conduct routine system checks, updates, and preventive maintenance
Document IT processes, create SOPs, and maintain knowledge base articles
Participate in IT security audits and access reviews
Automation & Improvement
Assist in building and maintaining internal IT tools, scripts, and workflow automations
Take ownership of existing automation projects, ensuring they remain functional and up-to-date
Identify opportunities to streamline repetitive tasks through automation
Collaborate with the Cloud Engineering team on technical projects and system improvements
User Support & Training
Provide technical guidance and support to employees on IT systems, tools, and best practices
Troubleshoot issues with a service-oriented and professional approach.
Create and deliver training materials for new tools and system updates
Collaborate with teams to understand operational needs and improve IT support experience.
Requirements: 2+ years of hands-on experience in IT support, system administration, or a related technical role
Solid understanding of identity & access management concepts (SSO, MFA, user provisioning)
Experience managing or supporting SaaS applications and user lifecycle processes
Hands-on experience supporting macOS endpoints in an enterprise or Apple-first environment.
Familiarity with endpoint management tools (e.g., Intune, Jamf, or similar MDM solutions)
Working knowledge of enterprise networking (Wi-Fi, secure access, troubleshooting).
Security-aware mindset and understanding of IT security best practices.
Strong troubleshooting skills and ability to diagnose issues end-to-end.
Strong written and verbal communication skills in English
Preferred Skills
Experience with scripting or automation tools (Python, Bash, PowerShell, or similar)
Practical use of AI tools to improve day-to-day productivity and troubleshooting.
Familiarity with cloud platforms (AWS, Azure, Google Cloud) - Advantage
Experience with IT ticketing, asset management, or ITSM tools.
Experience working in a global or distributed team environment
Personal Qualities
Problem-solver: You approach challenges analytically and aren't afraid to dig deep to find solutions Self-starter: You take initiative, ask questions, and look for ways to improve processes
Team player: You collaborate effectively and communicate clearly with both technical and non-technical colleagues
Adaptable: You thrive in a fast-paced environment where priorities can shift.
This position is open to all candidates.