We are seeking an experienced IT Support Specialist to join our IT support team. In this role, you will be responsible for providing first-line support to our employees by managing user accounts and access, troubleshooting hardware and software issues, and handling our employees' onboarding and offboarding.
Responsibilities:
Provide first-line technical support to our employees across all global offices, ensuring fast, professional, and customer-oriented service.
Lead and execute IT processes for employee onboarding and offboarding, including systems provisioning, access governance, device setup, and security compliance.
Provide AV support for the company auditorium and conference rooms, including management and troubleshooting of Zoom Rooms, Polycom systems, and other video-conferencing technologies
Troubleshoot and resolve hardware, software, and network-related issues on both Windows and (mostly) macOS environments.
Manage IT requests and incidents related to cloud services and enterprise applications, including Microsoft 365, Slack, Zoom, and additional SaaS platforms used internally.
Administer and monitor cloud-based infrastructure components, including Azure AD, Intune, Kandji, as part of the companys internal IT ecosystem.
Collaborate closely with the Systems and Security teams to identify, escalate, and resolve complex technical issues, as well as improve IT workflows and automation.
Requirements: Minimum of 1 years of experience in IT support or a related technical role (experience in high-tech or startup companies - advantage).
Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments - advantage.
Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices.
Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies.
Working knowledge of AV conferencing systems (Zoom, Polycom)
Background in the system administration field - advantage
Experience with endpoint management tools such as Intune or Kandji - advantage
Knowledge of IT automation or scripting (PowerShell/Python) - advantage
Knowledge of IT knowledge base and documentation processes - advantage
Personal Skills:
Strong service-oriented mindset with a high level of professionalism.
Excellent problem-solving abilities and strong analytical thinking.
Highly organized, detail-oriented, and able to manage multiple tasks simultaneously.
Strong communication and interpersonal skills, with the ability to support employees at all levels.
Ability to work both independently and collaboratively within a fast-paced team environment.
This position is open to all candidates.