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, a dynamic technology provider for the financial market is looking for a NOC representative to be part of a customer-facing team responsible for Technical Support and troubleshooting. The NOC representative will be part of a team that is responsible for:
* Maintaining system integrity and identifying problems
* Working with various parties within the organization
* Part-time position, 24/6 shifts, flexibility in hours

PROFTIT, an international company provides unique management software for the Fintech industry, which enables businesses to create extraordinary customer relationships with cutting-edge technology and the most innovative and flexible CRM solution in the market. We are looking for a Technical Support Representative to provide enterprise-level assistance to our customers. As part of this role, the agent will Diagnose and troubleshoot software issues in order to help our customers with the company platforms interface. Additionally, Responsible for ongoing communication with customers, internal company departments, and 3rd party providers in order to reach resolution and ensure customer satisfaction.
Responsibilities:
* Handle customer technical inquiries through chat, phone and email channels.
* Set up and configure company products as well as external components.
* Escalate issues through cross-organizational teams.
* Track and Manage customers ongoing issues via ticketing system and task management platforms (Zendesk, Jira).
* Follow up with clients to full resolution.
* Perform training sessions to clients on the company products.
* Communicate with 3rd party software providers to troubleshoot integration issues.
* Prepare reference material for users by drafting operation instructions.
Working days are Monday through Friday. Our office is located in Ramat Gan. morning shift is 9:00am-6:00pm, and an evening shift is 12:00pm-9:00pm.

Guideline Group (traded on the Tel Aviv stock exchange) is a leading, well-established, company in Israel for providing technological solutions in the worlds of FinTech, Invest Tech, Legal Tech, and Business Tech (BT). We are looking for a motivated Technical Support Specialist with strong technical skills and excellent customer service orientation to join our support team and to be the main point of contact for our customers through various channels to ensure their success and satisfaction. No prior experience is required – we provide comprehensive training to ensure your success in the role. The position involves providing technical assistance to the company’s customers, troubleshooting issues, and supporting the company’s products and services.

Required Technical Support Manager
The role:
As a technical support Manager, you will be responsible for managing a team of technical support specialists who provide technical assistance and troubleshooting to our Global customers. You will also oversee the quality and efficiency of the support services, ensure customer satisfaction, and collaborate with other teams to improve our products and processes.
The day-to-day:
Supervise, coach, and mentor a team of technical support specialists.
Monitor and evaluate the performance and productivity of the team and provide feedback and guidance.
Handle escalated customer issues and complaints and resolve them in a timely and professional manner.
Establish and maintain best practices and procedures for technical support and customer service.
Analyze customer feedback and support data and identify areas for improvement and innovation.
Coordinate with other teams such as engineering, integration and platform to communicate customer needs and feedback and ensure alignment of goals and expectations.
Work in a fast-paced environment and handle multiple priorities with a sense of urgency.

Required Senior Salesforce Administrator
Are you passionate about optimizing Salesforce to empower teams and drive business success? As a Senior Salesforce Administrator, you will take the lead in managing and enhancing our Salesforce platform to meet the evolving needs of our organization. Collaborating with stakeholders across departments, you will ensure the system runs smoothly, supports our goals, and enables data-driven decision-making.
The Day-to-Day:
Administer and maintain the Salesforce platform, including user management, configuration, and system updates.
Design and implement scalable solutions, including workflows, custom objects, and data models, to support business processes.
Collaborate with cross-functional teams to gather requirements and translate them into actionable Salesforce solutions.
Monitor system performance, troubleshoot issues, and proactively identify opportunities for improvement.
Develop and maintain reports and dashboards to ensure actionable insights for teams across the organization.
Develop and maintain flows and customized buttons to simplify and streamline work procedures.

Required DevOps Engineer OP
The role:
As a DevOps Engineer in our Platform team, you will deploy video infrastructure and applications to meet the business goals of some of our largest and most sophisticated clients. You will be responsible for deploying, tuning, and maintaining large-scale video management and video delivery solutions. You will often act as a trusted advisor to clients business stakeholders and have a tangible impact on their business operations and overall success.
Our Stack consists of:
K8s, GitOps, AWS, Helm, Terraform, Docker Swarm, ArgoCD, Ansible, Jenkins, Node, Prometheus/Thanos, Go, Linux, Redis, MongoDB and any other buzzwords you could think of
The day-to-day:
Deploy, manage, tune, and maintain our robust video platforms, applications, and infrastructure using latest the technologies such as K8s, cloud native applications and IaC
Participate in planning and design to define our product offerings
Work closely with other DevOps team members to improve deployment tools and processes
Collaborate with members of our R&D and core platform teams to improve our platform based on real-world use cases
Work within an agile project framework.

Required DevOps Engineer
The role:
As a DevOps Engineer in our Platform team, you will deploy video infrastructure and applications to meet the business goals of some of our largest and most sophisticated clients. You will be responsible for deploying, tuning, and maintaining large-scale video management and video delivery solutions. You will often act as a trusted advisor to clients business stakeholders and have a tangible impact on their business operations and overall success.
Our Stack consists of:
K8s, GitOps, AWS, Helm, Terraform, ArgoCD, Ansible, Jenkins, Node, Prometheus/Thanos, Go, Linux, Redis, MongoDB and any other buzzwords you could think of
The day-to-day:
Deploy, manage, tune, and maintain our robust video platforms, applications, and infrastructure using latest the technologies such as K8s, cloud native applications and IaC
Participate in planning and design to define our product offerings
Work closely with other DevOps team members to improve deployment tools and processes
Collaborate with members of our R&D and core platform teams to improve our platform based on real-world use cases
Work within an agile project framework.

PROFTIT is an international leader in developing advanced CRM and trading platform solutions for brokers and financial services. Our mission is to provide innovative, secure, and scalable tools that redefine client interactions. As part of our dynamic development team, you’ll work on robust, high-performance systems that power some of the most successful brokerages worldwide. We are growing and looking for a Project Delivery Manager/Technical Account Manager to join our amazing team! Responsibilities:
* Coordinating internal resources for the flawless execution of projects
* Ensuring that all projects are delivered on-time & within scope.
* Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
* Develop a detailed project plan to track progress
* Measure project performance using appropriate systems, tools, and techniques
* Report and escalate to management as needed
* Manage the relationship with the clients and all stakeholders
* Create and maintain comprehensive project documentation

We are a fast-growing B2B software provider that empowers businesses to build exceptional customer relationships with the most innovative, flexible, and affordable CRM solutions on the market. Our product is a multi-dimensional, cloud-based system that offers a comprehensive business automation solution for financial institutions. We are seeking a passionate Senior DevOps Engineer to join our top-notch tech team.
Why Join Us:
* Be part of a dynamic team where you can contribute to creating cutting-edge CRM solutions for financial institutions.
* Work in a collaborative and innovative environment that values your expertise and professional growth.
* Enjoy the opportunity to make a significant impact in the company.
* Enjoy every day with good vibes, amazing people, an exclusive Gym with a private trainer, yummy breakfast, Ten-Bis, an all-inclusive fridge with a bunch of snacks, drinks and food, Happy hours, and many more... As a key member of our team, you will:
* Deploy, automate, manage, and maintain GCP cloud-based production systems and infrastructure.
* Manage our production Kubernetes clusters and microservices using the latest technologies such as Kubernetes, Helm, Terraform, and more.
* Ensure availability, performance, security, and scalability of our product.
* Monitor, troubleshoot, and optimize the performance of the cloud-based infrastructure.
* Design, maintain, and manage tools for the automation of various operational processes.
* Collaborate with R&D engineering teams to ensure infrastructure and pipelines are optimized for high availability and scalability.
* Handle security issues.