Our company is growing and looking for a Senior Field Service Engineer with vast experience on Ethernet based network deployments in datacenter environments.
In this position you will help us continue to maximize its customers satisfaction and business growth with the delivery of the highest quality and first class on-site technical services such as on-site network administration, field repairs, installations, configuration and preventative maintenance to our customers on their premises.
Responsibilities:
Develop & present technical & comprehensive solutions to customer problems including the project management of complex installations.
Site visits and conference calls with customers and partners.
Perform all installations, configuration, maintenance, and troubleshooting for new and existing our products at our's customer site according to our standards and procedures.
Reporting and timely escalating all observed problems to proper our operational escalation points.
Assisting customers through testing-house, utility, etc., certification process.
The job requires working individually relative to programming, debugging and integration responsibilities, as well as working in a team environment.
Actively communicating with customers/internal teams via email/telephone calls.
Documenting technical and operational procedures clearly and concisely.
Analytical minded with ability to work as a team player. Good interpersonal skills.
Requirements:
Qualifications:
Minimum 5 years of experience in providing field services and/or customer support for hardware & software network products.
Vast experience in Cisco and/or Juniper hands-on.
Strong interpersonal skills and an ability to work directly with customers.
Excellent communication and presentation/oral skills.
Wide perspective system view.
Extensive knowledge and troubleshooting experience with network equipment and network protocols including OSPF, BGP, EVPN, VXLAN etc.
Experience with operating and configuring major vendors network equipment such as switches and routers.
Willing to travel.
Advantages:
B.S. Electrical Engineering, Computer Engineering, or Software Engineering.
Ethernet Certifications.
Knowledge with datacenter environment.
Knowledge with cloud environment.
Knowledge of Linux/Unix .
Knowledge of Cumulus Linux.
Experience in delivering technical training to customers.
Strong organizational skills and able to prioritize/multi-task easily with limited supervision .
Israeli security clearance.