Required Technical Writing Expert
Role Description
What we are looking for:
As a Technical Writer in our Customer Service Department, you will be expected to develop complex technical documents, ensuring that our products are used safely and effectively.
The ideal candidate will have a strong background in technical writing, researching, and interviewing. They must demonstrate excellent communication skills and the ability to collaborate effectively within a team and must be able to translate complex technical information into clear, concise, and user-friendly documentation. If you are passionate about technology and enjoy making technical content accessible, we want to hear from you!
Responsibilities
What will you be doing:
Collaborate with developers, QA engineers, product experts, and product and project managers to prepare technical documentation that communicates complex, technical information clearly and concisely, for the intended audience (customers, FSE, engineers, integrators, subcontractors, etc.).
Develop and update the following types of documentation for hardware and software products: User Manuals, Installation Guides, Preventive Maintenance Manuals, Service Manuals, Release Notes, Technical Field Orders, Technical Notes, Customer Notifications, and online help for our product lines.
Support all Customer Support TTS (Transfer-to-Service) activities, as well as documentation activities from other departments worldwide.
Work according to predefined styles.
Create relevant graphics for documentation.
Publish document updates to the Technical Knowledge Center.
Requirements: At least 5 years experience in Technical Writing.
Ability to quickly learn and understand new products, features, and advanced technologies.
Excellent English (mother-tongue level), and communication skills.
Technical background (Engineering or SW development) is an advantage.
Spoken Hebrew required. Work includes contact with engineers to clarify content.
Experience with Madcap Flare or similar authoring tools is an advantage.
Experience with publishing and authoring tools such as FrameMaker, Word, Adobe Acrobat, RoboHelp (or equivalent), and PowerPoint is an advantage.
Experience with Source Control software, such as Microsoft TFS (preferred), Git, or Subversion.
Familiarity with HTML and XML, an advantage.
Experience with Adobe Photoshop (or similar), Adobe Captivate or TechSmith Camtasia, Adobe After Effects, Excel, and Visio, an advantage.
That special something you bring:
Capable of leveraging AI to improve the content development process.Excellent outlining, writing, and editing skills.
A positive attitude and commitment to quality.
Good organizational skills.
Excellent interpersonal skills.
Ability to work cooperatively in a team environment and under demanding timelines.
Proactive and able to learn and work independently.
Responsible and reliable multitasker.
Logical thinking, attention to detail, and precision.
Effective time management skills.
Perform well under pressure.
This position is open to all candidates.