לוח משרות דרושים מהנדס תמיכה עבודה היברידית

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do:
Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure.
Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail.
Master our entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features.
Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development.
Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
Provide expert guidance on product configuration to optimize performance for each customer's unique environment.

We are looking for a Solution Architect, System Integrator to join our team. 
What you will be doing:
As a Solution Architect, you will be an essential member of our Customer Success Technical Delivery team. You will collaborate with product, sales and engineering to deliver the latest security and identity products.
You will be responsible for the technical aspects of security and identity products offered to our customers during post-sale activities.
Providing technical solutions to meet customers business and technical goals.
Lead the technical aspect of a production deployment in our customers environment including deployment design, technical assistance during the deployment, troubleshooting and resolving configuration issues.
Troubleshoot client Windows Server OS and Active Directory issues that may arise during deployment.
Provide technical support for our customers after the deployment was completed.
Convey and document technical requirements to and from customers.
Provide input and feedback to engineering and development teams.
Maintain expert knowledge of our products to develop and present unique solutions and maintain knowledge of emerging trends in related technology areas.

Were growing and looking for another important piece of the puzzle.
Is it you?
As an experienced Technical Support Engineer you will act as the first point of contact for any question raised by customers, as well as proactively monitoring systems. Youll be part of a technical team solving complex issues, working with bleeding edge technology, and keeping our customers satisfied and informed. This position is based in Ramat Gan and we operate on a hybrid model (2 days at the office/3 days remote).
We cant promise it will be easy, youll need to be hands-on and proactive, but it will definitely be exciting and most importantly FUN.
Lets get down to business:
What youll do:
Respond to customer technical support requests via phone, email, and ticketing system (Zendesk) in a timely and professional manner.
Proactively diagnose and resolve complex technical issues related to software, and application problems.
Taking disparate and undefined customer issues and breaking them down in order to escalate and communicate issues clearly in a technically clear manner to R&D when necessary you can clearly match issues to the appropriate system components, collect logs, run tests and replicate issues.
Document with extreme clarity all customer interactions and solutions in a ticketing system for tracking and following-up creating and updating help document processes, how-tos etc.
Work closely within workgroups and ad-hoc with other teams such as Product, R&D, and Operations to ensure customer issues are resolved promptly and effectively.
Participate in on-call/shift rotation and provide ad-hoc after-hours support for projects as needed.