לוח משרות דרושים Customer Experience, לחיפוש זה נמצאו 30 משרות

Customer Experience Specialist, Sales - Tel Aviv
As a Customer Experience Specialist, you will engage with customers visiting the store, help capture their information, and answer questions about our vehicles. You are part of a sales team that works together to meet targets. You are expected to be cooperative, Customer oriented and passionate about our products.
You are driven by our mission to accelerate the worlds transition to sustainable energy.
מה תעשו
Greet customers and engage with them to understand what they're looking for
Answer questions about our vehicles and help customers schedule test drives
Capture customer information accurately in our system and keep records updated
Provide friendly and professional customer service at all times
Work with the sales team to ensure customers have a good experience
Help during store events and promotional activities
Support the team with administrative tasks as needed
Be flexible with scheduling, including weekends and evenings when required.

We're looking for a passionate and skilled Customer Experience Insights Specialist to join our dynamic team.This team elevates the player experience by leveraging AI tools and data analysis to turn support trends into actionable insights. In this collaborative role, you will optimize agent workflows, manage key projects, and deliver critical feedback to stakeholders. If you are a self-starter who thrives at the intersection of customer experience, product strategy, and AI innovation, we want you on our team!
Responsibilities
Translate complex ticket data and player feedback into actionable product and business insights while acting as the strategic Point of Contact between Support and the business teams
Design and maintain efficient support agent workflows, prioritizing systemic improvements over manual documentation while focusing on the customer experience
Accompany new feature flows to provide the voice of the customer from the beginning
Leverage AI tools and data analysis to identify trends, spot operational bottlenecks, and proactively resolve issues before they scale
Lead cross functional operational projects independently, managing timelines, stakeholders, and deliverables from end to end
Drive a business oriented mindset through improving department KPIs and measuring support's impact on operational efficiency.

Power the Future with us! At SolarEdge (NASDAQ: SEDG), we're a global leader in smart energy technology, with over 3,000 employees, offices in 30 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. We are looking for a talented and energetic Customer Experience Specialist who knows how to create an excellent customer journey – from the very first interaction to the successful completion of the process. This is a great opportunity to join a growing market and become part of a professional and dynamic service team in a youthful, fast-paced environment. What You Will Be Doing:
* Managing multiple interfaces and coordinating activities with contractors, customers, and warehouses.
* Communicating and following up with various authorities.
* Providing outstanding customer service and ensuring customer satisfaction throughout the entire process.
* Monitoring routine reports and maintaining accurate records.

Country:
Israel

City:
Herzliya