לוח משרות דרושים Customer Experience

we are looking for a Customer Experience Specialist.
As a Sales Customer Experience Specialist , you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. As a crucial member of our dynamic team, you will play a pivotal role in shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.
You are driven by the mission to accelerate the worlds transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets. 
מה תעשו:
Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
Provide exceptional customer service by understanding customer needs, answering their questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
Build value for customers, understanding their requirements, presenting our vehicles, and effectively communicate the value proposition to drive conversion.
Collaborate with sales teams, and other relevant departments to align strategies, share insights, and contribute to the overall improvement of the lead capture, sales processes, and product proposition.
Maintain a positive and professional attitude at all times, providing an excellent customer experience that is reflective of values.

We are looking for a Customer Experience Junior Associate to join our team.
The Customer Experience Junior Associate responsibilities include online order processing and VIP order fulfillment. This role is key in ensuring employees receive their eyewear efficiently while maintaining a great customer experience.
Your Day-to-Day:
Glasses orders processing (online and employees): Overseeing the production process for online and VIP orders, handling any production issues, and regular glasses orders processing.
Handling social media escalations related to production and delays.
Employee Orders Management: Handling employee eyewear orders, verifying details, and ensuring timely fulfillment.
Employee Support: Assisting employees with order inquiries, adjustments, and troubleshooting any issues.
Coordination & Communication: Collaborating with internal teams (labs, logistics, and customer experience) to ensure seamless order flow.
Process Improvement & Problem-Solving: Continuously seeking ways to enhance efficiency by thinking outside the box, identifying bottlenecks, and proactively troubleshooting potential issues that may arise in order processing, fulfillment, or communication.
Role located in Ramat HaChayal, Tel Aviv.

As a Regional Sales Director, you aren't just managing accounts-you are the architect of the entire customer journey. You will lead a cross-functional team to bridge the gap between initial connection and long-term value, ensuring our legal-tech solutions become a vital part of our partners' success

Who are you?
We are looking for a commercially-minded leader who thrives in a fast-paced, dynamic environment. You are someone who:

Balances Strategy with Action: You are part strategic visionary and part relationship builder-skilled at earning trust while actively seeking new growth opportunities.
Is Data-Informed & Agile: You use insights to guide your decisions and manage multiple priorities with confidence.
Is an Exceptional Communicator: You enjoy presenting to senior decision-makers and have a natural ability to influence and inspire others.
Has a Global Mindset: You are comfortable collaborating across borders and can navigate remote environments with ease.
Key Roles and Responsibilities
Empower Your Team: Provide leadership and guidance to your regional team, fostering a culture of excellence and shared outcomes.
Cultivate Partnerships: Act as a trusted advisor for key customers, building deep, lasting relationships rooted in satisfaction and retention.
Drive Growth through Insight: Use data and performance metrics to identify opportunities for expansion and proactively address customer needs.
Own the Lifecycle: Manage the full revenue cycle, from the first conversation through to contract negotiation and renewal.
Champion our Brand: Represent mission at industry conferences and high-stakes meetings across your region.

As a Regional Sales Director, you aren't just managing accounts-you are the architect of the entire customer journey. You will lead a cross-functional team to bridge the gap between initial connection and long-term value, ensuring our legal-tech solutions become a vital part of our partners' success

Who are you?
We are looking for a commercially-minded leader who thrives in a fast-paced, dynamic environment. You are someone who:

Balances Strategy with Action: You are part strategic visionary and part relationship builder-skilled at earning trust while actively seeking new growth opportunities.
Is Data-Informed & Agile: You use insights to guide your decisions and manage multiple priorities with confidence.
Is an Exceptional Communicator: You enjoy presenting to senior decision-makers and have a natural ability to influence and inspire others.
Has a Global Mindset: You are comfortable collaborating across borders and can navigate remote environments with ease.
Key Roles and Responsibilities
Empower Your Team: Provide leadership and guidance to your regional team, fostering a culture of excellence and shared outcomes.
Cultivate Partnerships: Act as a trusted advisor for key customers, building deep, lasting relationships rooted in satisfaction and retention.
Drive Growth through Insight: Use data and performance metrics to identify opportunities for expansion and proactively address customer needs.
Own the Lifecycle: Manage the full revenue cycle, from the first conversation through to contract negotiation and renewal.
Champion our Brand: Represent mission at industry conferences and high-stakes meetings across your region.