לוח משרות דרושים Tier 1 תומך/ת טכני/ת משרה מלאה

As a SOC Analyst Tier 1, you will:
Work in shifts 247, including weekends and holidays
Proactively hunt and monitor cyber threats
Analyze raw data, traffic and TTPs to maintain a dynamic comprehensive threat model
Develop dashboard to handle security alerts and incidents
Work with forensic tools.

Were looking for a visionary Support Engineer Tier 1 to join the company team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges
Responsibilities:
Provide technical support for our company customers around the world.
Own and manage customer issues and see problems throughout resolution.
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and can-do attitude.
Be a focal point for the customers needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
Track and monitor customer status and identify both areas of concern and growth opportunities.
Be a part of building and expanding the companys Global Support Services.

Are you ready to power the future? We're a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries, and millions of installations worldwide. Our innovative solutions include solar inverters, battery Storage, backup systems, EV charging, and AI-based energy management. We're committed to making clean, green energy the primary power source for homes, businesses, and beyond. With the growing demand for electricity, the need for smart, clean energy sources is constantly rising. We offer amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that's always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. Location: Hybrid, Melbourne Office Job Description:
* Customer support interface; admin, logistical and general support
* Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
* Reports and manage designated accounts
* Owns customer satisfaction with SEDG technology
* Act as lead on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
* Host service calls with customers as needed
* Perform account service level analytics to help maintain service levels and align priorities and strategies.
* Resolve service escalations in the shortest amount of time and most efficiently and effectively
* Directly escalate and act as focal point to, Support, teams.
* Ensure company resources can deliver to customer requirements and follow-through on commitments.
* Act as a customer service advocate to deliver required results.
* Ensure that all service levels within the customer account are trained on us. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
* Responsible for building service relationship at the customer site
Country:
Australia
City:
Melbourne