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DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that advocates a customer-first approach, we're known for our professional Success team and are hiring an Implementation Specialist to join our Billing Team.
As an Implementation Specialist , you will act as a customer facing end-to-end project manager, serving as the primary connection between internal teams and external stakeholders. You will lead the entire lifecycle of the customer project—from discovery and onboarding to successful implementation and training. You will act as the "head of the project" from the customer’s perspective, ensuring everything is delivered as planned and meeting their expectations.
You will also be responsible for configuring the software, answering questions, leading technical sessions and ensuring the client is satisfied with the solution. You'll work closely with Customer Success, Support, and Product teams, and will be the go-to person for any technical solutions. It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

#hybrid Join Us. Make Your Imprint. Novidea is an insurance technology company solving the toughest challenges faced by insurance brokers, agencies, MGAs and coverholders. Our innovative, data-driven insurance software platform allows users to manage the entire policy lifecycle across all lines of business, using data to inform every business decision, cross-sell and up-sell.
What’s the Job? As a Salesforce Implementation Specialist in Novidea, you will be responsible for translating new and existing client requirements into a flawless technical solution. Also responsible for creating reports and dashboards by working closely with other internal stakeholders to meet client deliverables from product and timeline perspective.
What you’ll do As a Salesforce Implementor at Novidea, you will play a key role in the technical implementation of Novidea’s products and Salesforce solutions to meet customer-specific requirements. You will focus on configuring, customizing, and deploying Salesforce applications, as part of a large team of Novidea and Salesforce experts. Your expertise in Salesforce development/configuration, data modeling, automation and security will be critical in optimizing workflows and delivering scalable solutions. Additionally, you will work closely with internal teams to troubleshoot, enhance, and maintain the implementation, ensuring high-quality results and optimal system performance.
What You Bring
* 2+ years of hands-on experience with Salesforce applications
* Prior experience utilizing Salesforce.
* Experience in designing and implementing Salesforce solutions
* System configuration: Ability to effectively design a scalable solution to meet client business needs
* Analytical techniques: experience in requirements gathering and documenting outcome, including designing process flows
* Demonstrated analytical abilities
* Salesforce certification(s) - Admin
* BA/BSc
* Excellent written and verbal communication skills in English
* Ability to work in a fast-paced and high-volume environment with critical deadlines
* Ability to work independently to ensure work is completed, but also work well within a team to ensure team objectives are being met.
The Novidean Way We Originate | We Collaborate | We Step Up | We Evolve | We Make an Imprint We hire people, not just skills. We encourage you to apply if you think this role is a great fit for you, even if you don’t meet 100% of the requirements. Novidea is an equal-opportunity employer. We believe that diversity is integral to our success, and we are proud of and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law.

We are seeking a skilled and detail-oriented Salesforce Administrator to join our project-driven organization. The ideal candidate will be responsible for managing, maintaining, and optimizing our Salesforce platform to support business processes and drive organizational efficiency. Key Responsibilities:
* Configure and maintain Salesforce system settings, user profiles, and security permissions
* Create and manage custom objects, fields, validation rules, and page layouts
* Design and implement workflow rules, process builder flows, and approval processes
* Develop and maintain comprehensive reports and dashboards
* Manage user access, permissions, and system roles
* Perform data quality management, including data imports, cleanups, and deduplication
* Provide user support and training for Salesforce platform
* Coordinate with internal teams to understand and implement business requirements
* Troubleshoot system issues and provide technical guidance
* Maintain system documentation and best practices

We are looking for a skilled Implementation Engineer.
The Implementation Engineer will be part of the Professional Services team working on integrations with our clients.
As a Implementation Engineer. you will fill in the essential role of providing technical assistance to the Project manager in successfully launching new clients and day to day management of our ever-growing client base. In addition, you will be working closely with the Customer success and other teams and supporting live clients activities.
The responsibilities will include:
Be an expert of the system settings for all the Account managers, Projects, Integrations, and OPS teams.
Working with cross-functional teams and related stakeholders in providing resolutions.
Assisting Leader(s) in driving project delivery, identify and address project technical risks/issues. You will be required to work independently on activities end to end, including pushing for cooperation with other teams, and escalating when required.
Performing other ad-hoc duties to support project delivery.
Requirements
Database Knowledge:
SQL Table Design: understanding structure of SQL tables and configure to meet business and code requirements.
SQL Querying: Proficiency in writing and optimizing SQL queries to test table configurations and ensure the system performs as expected.
Business Logic
Ability to translate business requirements and rules into correct and efficient database.
Troubleshooting and debugging Ability to troubleshoot and debugging issues via Logs, Errors and DB configurations.
Experienced in working with APIs and JSON payloads.
Familiarity with E-Commerce platforms like Shopify, Magento, Salesforce etc. an advantage.
Technical Background or Orientation (such as coding skills) a plus.