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We are looking for creative and innovative people to join our R&D Cloud Operations group as a NOC Engineer.

This is a hands-on technical operational role, with its main responsibility assuring continuous serviceability for multiple of our flagship products in a cloud-based environment.

You will be responsible for the production environments of thousands of customers, working with many teams such as R&D, Support, Sales to ensure stability, reliability and outstanding customer experience and satisfaction.
The NOC team operates in 24/7 shifts, requiring availability for approximately four shifts per week.


If you want to make the world a safer place - you belong with us.

Key Responsibilities
Monitor production environments and handle incidents quickly and professionally to ensure high-level service availability and performance.
Provide first-level technical support and troubleshooting for operational and infrastructure issues across a globally distributed network.
Maintain internal tickets, alerts, and KPIs.
Implement timely solutions to customer issues or escalate internally when needed.
Develop and maintain scripts and automation tools for on-demand operational needs.
Lead projects, including supporting new product monitoring and developing internal tools to enhance the teams workflow.
Work closely with R&D, Support, Sales teams when required.
Join a team of motivated, fun, and creative minds.
Build a long-term career with endless opportunities for growth.

Responsible for ongoing management and coordination with work interfaces and industry clients.
Assisting in guiding the unit's strategy and operation according to client/user requirements.
First line of response for troubleshooting in classified communication systems, incident classification, initial handling, and more.
Comprehensive and in-depth examination of communication faults, creating solutions and automation's for real time response, and conducting thorough investigations.
Managing relationships with NOC and additional interfaces.
Leading outsourcing projects for the unit, with support of relevant partners.
Expected to demonstrate independence, self-motivation, proactive thinking, determination, and initiative.
Place of employment: central.
Scope of hours: about 100 hours per month.