we are looking for a Director of Customer Success.
As the Director of Customer Success, you will lead our efforts in supporting customers as they transition from sales prospects to active, successful users of Ibex products. You will oversee customer deployments, manage long-term relationships, and ensure clients derive optimal value from our solutions.
Working closely with both internal and external stakeholders, you will drive project execution and customer satisfaction.
This is a high-impact, customer-facing role requiring exceptional communication skills, an analytical mindset, and a passion for navigating entrepreneurial healthcare environments.
Location: UK - Remote / IL - Hybrid
Travel: Up to 25%
Requirements: At least 5 years of experience in Customer Success, Account Management, or related customer-facing roles within a SaaS company
Experience in the medical device, digital pathology, or healthcare software industry is a strong advantage.
At least 2 years of proven experience managing, scaling and mentoring a customer-facing team.
Fluency in German and English with excellent written and verbal communication skills is required.
Proven track record of managing enterprise customer relationships and driving customer retention and expansion.
Strong technical aptitude with the ability to understand and communicate complex product and workflow concepts.
Experience building or improving customer success processes, metrics, and operational frameworks.
Excellent interpersonal and stakeholder management skills, with the ability to collaborate effectively across teams and seniority levels.
This position is open to all candidates.