לוח משרות דרושים נציג שירות לקוחות לדוברי אנגלית

We're growing fast and looking for a talented Customer Experience Representative to join us in our journey.

Responsibilities and Duties:

Training customers to use the company's application.

Preparation of reports in accordance with management requirements.

Constant improvement and streamlining of the service to the.

company's customers in the branch.

Providing service to customers from diverse communities.

As a Community Associate, youll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
Were looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
A good communicator, with the ability to build strong professional relationships and empathise with peoples needs
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic and able to adapt to fast-changing situations
Confident using MS Office and other basic IT packages

We are looking for a CUSTOMER SERVICE REPRESENTATIVE.
Provide information and personal support to potential Olim before and after the Aliyah process.
Open Aliyah files and manage them.
Monitor the activities of Aliyah and Absorption unit in Israel and abroad.
Monitor the files of Aliyah candidates who have not completed the Aliyah process.
Work with an advanced CRM system and other systems, including social networks.
Conduct proactive inquiries to world Jewry for the purpose of marketing our activities and registering interested individuals in programs (telemarketing).
Provide support for agency-wide projects.
Important Information:
Flexibility in working hours is required (various shifts during the day: 08:00-16:00,
10:00-18:00, 12:00-20:00). 2-3 late shifts per week are required (10:00-18:00, 12:00-20:00).
Shifts on Fridays every few weeks (until 1:30 p.m.) on holiday eves and during Sukkot and Passover.
The offices of the Global Center are in Jerusalem.
Scope of the position: full-time position + additional hours as needed.
Job conditions: monthly salary of 6,500 NIS + payment for overtime + annual bonuses according to performance + reimbursement of public transportation trips.