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Passportcard is seeking a talented to join our team. The ideal candidate will have a strong background in analyzing and designing IT systems to meet business needs. Responsibilities:
* Requirements Gathering: Collaborating with stakeholders to understand their needs and documenting system requirements.
* System Design: Creating detailed specifications and designing systems that meet the identified requirements.
* Implementation Support: Assisting in the implementation of new systems and provide solutions to the end users.
* Support the R&D teams and develop system Documentation.
* Communication between the business and R&D teams to ensure clear communication.

As a Sr. Business Applications Analyst, you will be critical in driving process improvements, developments and optimization of our Salesforce platform and other business applications. This hybrid position combines proven technical development understanding with business process analysis, allowing you to bridge the gap between business needs and technology solutions. Your primary focus will be on enhancing our systems to support business objectives, streamline processes, and improve operational efficiency.
You will work closely with cross-functional teams to understand our current Salesforce setup, identify areas for improvement, and implement scalable solutions that align with industry best practices and business goals.
Key Responsibilities:
Salesforce Development: Design, develop, and maintain Salesforce-based solutions, including custom applications, automation, and integrations with third-party tools.
Ensure best practices in Salesforce development, adhering to security, scalability, and maintainability standards.
Business Process Analysis: Collaborate with business stakeholders to evaluate and improve existing processes, identifying inefficiencies and proposing Salesforce-based solutions to ensure best practices in development, adhering to security, scalability, and maintainability standards.
Solution Design and Implementation: Develop technical specifications and implement thoughtful, high-quality solutions that meet business requirements, ensuring alignment with best practices.
Cross-Platform Solutions: Act as the technical point of contact for designing and implementing complex, cross-platform solutions, supporting all Information Systems (IS) initiatives.
Agile Development: Work in an Agile environment, contributing to user stories, continuous integration, and test-driven development to deliver high-impact solutions.
Documentation and Collaboration: Maintain clear and thorough documentation for all technical designs, processes, and solutions. Foster strong collaboration between technical teams and business users to ensure successful project outcomes.

The Business Applications Manager will oversee the daily operations and continuous improvement of various business applications within the organization. This role ensures optimal functionality of all applications, alignment with company needs, and support of business objectives. The Manager will collaborate closely with different departments to align application functionalities with business goals and drive efficiency through innovative solutions.

The day-to-day:
Application Management: Oversee the day-to-day operations of various business applications, ensuring smooth and efficient performance.
Benchmarking: Develop and implement strategies to measure application performance and identify areas for improvement.
Continuous Improvement: Spearhead initiatives to enhance application functionalities, streamline processes, and improve user experience.
Collaboration: Partner with departments such as Sales, Marketing and Finance to ensure applications meet their needs and support business objectives.
Reporting: Generate and present regular reports on application performance, issues, and improvements to senior management.

Create comprehensive technical documentation, including software requirements specifications (SRS), design documents, and Write API documentation
Translate complex business requirements into precise technical specifications
Analyze intricate technical information and break it down into clear, actionable components
Collaborate extensively with web mobile engineers, product managers, data and CRM teams, and stakeholders to understand system requirements and functionalities
Manage and define tasks for d