we are looking for a IT Helpdesk Specialist - Student Position.
As an IT Helpdesk Specialist, you'll join global IT team providing first-line technical support for our Israel office, as part of our follow-the-sun (166) coverage model, working in rotation alongside our IT Manager and system administrators. Your primary objective is to keep computer systems, software, and hardware running smoothly - resolving issues promptly and delivering strong service that keeps our teams productive.
What you'll do:
Provide Helpdesk support for our Israel office as part of the follow-the-sun rotation.
Support and troubleshoot hardware and software issues (Windows and Mac).
Install and configure hardware, software, and networks.
Execute onboarding/offboarding processes for employees per established procedures.
Manage and maintain IT inventory.
Monitor on-premises systems and troubleshoot issues.
Maintain and support A/V conference systems (Zoom, Teams) for company meetings.
Perform first-line administration of Entra ID, Intune/Kandji MDM, and our corporate Azure/O365 environment via scoped helpdesk-tier roles, with time-boxed, approval-gated elevation for anything beyond that scope, per team runbook. No standing privileged admin access.
Requirements: Hands-on Helpdesk experience in a domain environment.
Experience troubleshooting Windows and Mac technical issues.
Good troubleshooting skills.
Excellent written and verbal English communication.
MCSA/CCNA certification - optional.
You'll excel by:
Strong customer service focus, with effective problem-solving and communication.
Ability to work under pressure, prioritize tasks, and meet deadlines.
Being a team player, comfortable working independently in a fast-paced global environment.
Strong attention to detail and accuracy in documenting support interactions.
Operating comfortably within a defined access-control framework (least-privilege roles, logged/time-boxed elevation) rather than needing broad standing access.
This position is open to all candidates.