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We are looking for a talented Data Operations student to join our Data team!
In this role, you will play a vital role in monitoring system performance and ensuring smooth operations. You will be responsible for flagging and solving incidents, prioritizing issues, and collaborating with R&D, Delivery, and Customer Partner teams
The role includes, 2-3 shifts a week, including nights shifts & weekends.
Responsibilities:
Monitor system performance and operations to ensure they meet performance and availability standards.
Flag and solve urgent incidents, escalating complex issues to appropriate teams when necessary.
Prioritize incidents based on urgency and impact, ensuring timely resolution.
Collaborate with R&D, Delivery, and Customer Partner teams to address operational issues and improve processes.
Implement monitoring-related processes, such as on-Call playbooks and reports, to ensure consistency of service level and ensure SLAs are met.
Prepare and provide regular status updates and reports on system performance and incident management.

We are seeking a highly skilled and motivated Customer Service Professional to join our team. This role is a vital part of our Customer Success Team, responsible for overseeing the onboarding process of vendors in our cybersecurity system for our esteemed clientele.

The successful candidate will serve as the main point of contact for vendors on behalf of our clients, ensuring seamless integration and continued support throughout the vendor onboarding process. They must be comfortable with working under tight deadlines, multitasking, utilizing various tools, and managing and responding to a large influx of customer service-related inquiries.

The role:
Vendor Liaison: Serve as the main point of contact for vendors on behalf of our clients, engaging in negotiations and handling communications over phone and email to ensure optimal terms and agreements for our service.
Onboarding Coordination: Ensures effective and timely onboarding process for vendors onto our cybersecurity platform, collaborating closely with internal teams and external stakeholders to ensure a smooth and efficient transition.
Difficult Conversations: Handle challenging conversations with vendors and clients professionally and effectively, addressing concerns and resolving conflicts to achieve mutually beneficial outcomes.
Issue Resolution: Proactively identify and address any issues or challenges that arise during the onboarding process, working diligently to find effective solutions and mitigate risks.
Part-time position requires 3 shifts per week (first shift begins at 12:00 PM).
We offer a hybrid and flexible working environment

We are growing at a fast pace and we are looking for a Support associate for a part time position (Student position).

In our Support team there is no typical day, and to be successful in the Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers and Partners.

What You'll Be Doing:

Customer Obsessed: At our company, our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out-of-this-world and memorable experience, every time.

Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems, bugs, or other issues that may arise

Communication: Fluidly and fluently communicate with our customers and partners and adjust your tone to your audience

Personal Touch: Were not afraid to play up the playfulness in our interactions, so creativity is a must!

Attitude: Take ownership beyond the obvious