A young and dynamic, privately-held company specializing in Facebook performance marketing.
We are located at the Bursa district.
As an official Facebook Marketing partner with proprietary technology, Bidalgos mission is to deliver unbeatable performance results to its partners and clients.
The team comprises some of the savviest performance driven professionals in the industry and among its partners are leading Facebook developers, Social gaming companies, advertising agencies and some of the worlds most powerful brands.
We are looking for the best and the brightest to join our technical solutions team.
The Client Solutions Specialist is responsible for addressing mainly complex queries about the company and managing those queries through to completion.
The ideal candidate will have great technical affinity, client facing abilities, be a good communicator, analytical and be a true problem solver.
Key Accountabilities:
Answer incoming level 2-3 technical support requests from clients.
Perform 3rd party data integrations.
Be in charge on smooth technical client onboarding.
Be the main liaison contact between product, R&D and business development team.
Ability to qualify and prioritize issues, multi-task, as well as stay organized.
Achieve rapid customer satisfaction by collaborating with multiple divisions within the organization (for example: second tier support, product team, R&D, and performance managers).
Meeting defined SLAs that are pre-agreed with clients.
Requirements:
2-4 years previous experience.
Graduated BA/MA degree with high excellence.
Very strong verbal and written English communication skills.
Passion, dedication, and desire to be the best.
Ability to work both independently and as part of a team.
Self-motivated and ability to work on own initiatives in a fast-pace environment.
Ability to work Flexible hours (shifts).
Quick learner and efficient problem solver.
Strong relational DB background - Advantage.
QA/professional services background - Advantage.