We are a multi-national SaaS company focused on creating and supporting innovative telecommunication solutions for Businesses. We are looking for a great Technical support specialist with Hebrew to join our team. Someone that loves to find and present solutions to our clients and that gets excited by new technologies.
our company provides Businesses on a global scale with cloud-based call center and AI driven predictive dialer solutions, multi-channel messaging systems and integrations to 100's of apps and CRM. Cross-channel communication is fully integrated with multiple CRM, all built cloud-native.
What your essential role in the team will be:
Handling customer requests in a professional customer-oriented approach through our different support channels
Working on Level 1 with the possibility to ramp up to Level 2 or 3 rapidly
Working in a cross-functional environment along with other departments
Analyzing and listening to call logs, spotting common trends and underlying problems
Updating frequently asked questions so that the customers/employees will be able to fix problems by themselves
Configure Sip phones on Windows, Linux, and mobile OS
Set up new user accounts and profiles and deal with password issues
Diagnosing software faults or Communications errors.
Requirements: Good understanding of networking, VoIP, and Linux
Basic understanding of IP networks and troubleshooting (ping, traceroute, ports, discover IP address)
Advanced Excel skills
Excellent English and Hebrew skills
Logical thinking, Troubleshooting, and problem-solving skills
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
Great teamwork skills
A strong customer focus
Prioritization skills and attention to detail, while working on multiple open cases at one time.
This position is open to all candidates.