We're looking for a hands-on, detail-oriented IT Specialist (Student Position, 60%) to join our IT team. You'll support day-to-day IT operations, help manage our SaaS and device ecosystem, and be a go-to person for employees needing technical support. This is a great opportunity for a student who wants practical, real-world experience across modern IT tools and workflows in a fast-paced AI driven tech company.
Responsibilities:
Deliver responsive and high-quality technical support to internal employees
Support HR-IT processes and employee lifecycle (onboarding/off-boarding) sync with Bob
Manage user identities, groups, access and SSO via Okta
Maintain and support with the Google Workspace ecosystem
Manage and support Slack workspace configuration, channels, and integrations
Manage company devices (Mac) using Jamf MDM (enrollment, policies, compliance)
Support employees' use of AI tools such as Claude, ChatGPT, Gemini and Lovable, Provide basic guidance on models and usage
Handle IT tickets and service requests through Jira ITSM, ensuring timely resolution and proper documentation
Maintain and optimize SaaS management process - tracking licenses, usage, and cost efficiency
Maintain accurate inventory management of hardware and equipment (laptops, peripherals, accessories)
Document processes, create internal guides, and help improve IT workflows
Assist with ad-hoc IT projects as needed
Requirements: Currently pursuing a degree in a relevant field (e.g., Computer Science, Information Systems, or similar)
Availability to work 60% capacity from the office on Sunday, Tuesday, Thursday from 9 AM to 6 PM (with flexibility around exam periods)
Basic skills of building and maintaining AI-generated internal applications on Claude and Lovable, sync to GitHub, and deploying onto AWS hosting services
Strong communication skills and a service-oriented mindset
Detail-oriented, organized, and comfortable managing multiple tasks/tickets simultaneously
Quick learner with genuine interest in IT operations, SaaS, and modern workplace technology
Advanced troubleshooting skills in a MacOS environments
Nice to Have:
Prior experience or coursework related to identity/access management, device management (MDM), or IT service management
Familiarity with any of the listed tools (Okta, Google Workspace, Slack, Zoom, Jamf, Jira, Cloudflare, bob)
Interest in AI tools and their practical use in a business setting
This position is open to all candidates.