End-User Support Service Desk Operations
Oversee day-to-day service desk operations and ensure timely, high-quality support for end users.
Provide Technical Support for hardware, software, network, and access-related issues
across primarily macOS and also Windows environments.
Support remote employees in Israel, ensuring reliable access, connectivity, and available resources
Experience working with service desk tooling such as Jira Service Management
Document troubleshooting steps, technical procedures, and create self-service resources.
Requirements: 3-5 years of experience in IT support roles with progressive responsibility.
Demonstrated experience with service desk operations and platforms (e.g., FreshService, Jira Service Management, Snipe-IT).
Hands-on experience managing SaaS applications and identity platforms such as Azure Active Directory or Okta.
Proficiency with endpoint management tools such as JAMF/Jump Pro or similar MDMs
Experience supporting macOS laptops and windows, including setup, configuration, and troubleshooting.
Familiarity with core networking concepts such as Wi-Fi, VPN, DNS, and Zero Trust
principles, with experience working with Cloudflare Zero Trust, FortiGate firewalls, and Meraki switches and access points
Prior experience with IT asset procurement and vendor management.
Ability to use generative AI tools for troubleshooting, ation, knowledge
creation, and workflow improvement.
This position is open to all candidates.