We are looking for a Technical Support representative to provide Technical Support to the companys customers through phone and digital channels (chat / email / ticketing system ).
Handle technical issues, operate systems, guide users, and deliver professional and courteous solutions while meeting service goals and response time SLAs
Responsibilities:
Provide phone and digital support to company customers
Diagnose and resolve technical issues at various levels
Guide and train users on systems and services
Document support requests in CRM / helpdesk systems
Collaborate with internal teams to resolve complex issues
Comply with service procedures, quality standards, and response times
Requirements: Strong technological orientation and ability to learn quickly
Proficiency in a computerized environment and Microsoft Office applications - mandatory
High verbal and written communication skills in Hebrew
High service awareness, patience, and excellent interpersonal skills
Ability to work independently and as part of a team
On-call rotation among team members
This position is open to all candidates.