As a Client Services Territory Lead, you will help manage Client Services delivery teams of a specific territory, overseeing strategic initiatives, execute on departmental projects, and a team of managers while assisting them and their teams to understand and achieve their goals. Client Services Territory Leaders also function as a territory management focal point coordinating between the different organizations of that territory, and ensuring alignment with other territories in their region.
Responsibilities
Monitor and improve territory performance, efficiency, goal development, talent acquisition and alignment with the regional Client Services strategy
Removing obstacles and empowering their team leaders to be successful
Creating and tracking personal development plans for their management teams and monitoring development of their teams
Delegate and drive objectives and key results through their territory
Balance the asks of their teams with the business focus and needs
Support escalations and customer relationships where it may benefit the team leaders within the territory
Align with territory sales leaders on sales support motions and serve as an escalation point for challenges, ensuring consistency and alignment across their teams for sales engineering and post-sales activities
Align with marketing teams for event coverage within their territory, technical content publications and customer success stories
Encourage open communication between teams, regions and global company knowledge sharing
Monitoring customer feedback over different channels (CSAT, NPS, SAM, AM, Sales) and ensure their management team is managing continuous improvement and following up with negative customer feedback
Monitoring their teams technical playgrounds, internal projects, team engagement and hiring / compensation.
Requirements: 10+ years of experience working with technical consulting or managed services
3+ years of experience leading managers with territory oversight
Experience working with Cloud Partners and maintaining at least one industry standard cloud certification
Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive
Extensive experience working cross functionally with other departments such as Sales and Product.
This position is open to all candidates.
