we are looking for people with a passion for delivering customer success.
As a Technical Support Engineer, you will own, troubleshoot, and solve customers technical issues.
This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities:
Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to product improvements.
Requirements: Bachelor's Degree in Computer Science, Information Technology (IT), or related field
Hands On working experience either in technical support, technical consulting experience, or information technology services
Experience in WSUS, SMS, SCCM, 2007 / 2012 and Microsoft Intune
Operating Systems Concepts - Active Directory, Security, OS Internals
Networking concepts - DNS, protocols, Devices
IIS Concepts - Configuration, ISAPI, Architecture, SSL and Kerberos
Exception Handling
Memory Management concepts
Tools - Netmon, Perfmon, SQL Profiler
Basic debugging skills
Basic SQL Server Administration concepts
Desirable experience in one or more of these areas:
Critical Exposure areas & Technical Specifications
Strong experience in Windows 2003, 2008, 2008 R2 and 2012 server
Exposure on SQL and IIS
Language Qualification:
English Language: confident in reading, writing and speaking.
Additional fluency either in German, French, or Italian will be an added advantage.
This position is open to all candidates.