We are looking for a Product Support Engineer for our End User Customers, you will play an integral part in building our Imperva Global Support Team, working alongside our exceptional team of professionals in Product Support, Engineering, QA, and
Sales Security Engineering (SE). The successful applicant will gain a deep understanding of the Imperva product line technology while diagnosing and solving complex technical issues and creating a viable and timely solution to customers.
Key Responsibilities:
Become a focal point for technical issues for our clients and make sound decisions quickly.
Have a strong customer focus a must, paired with demonstrable Troubleshooting and Networking competency.
Understanding and documenting the customers requirements, managing expectations, and providing excellent customer service.
Analyzing customer feature requests and forwarding them for higher-level escalations.
Requirements: 1-2 years of experience
Knowledge of Networking Protocols (TCP/IP, HTTP, DNS, SSL) - Must
Problem-solving skills with a strong sense of customer commitment - Must
Excellent English communication (written and verbal) and interpersonal skills - Must
Experience in Technical Support OR Networking OR QA of Network/Security products - Advantage
Prior experience with Linux and other Unix operating systems
Skills with routing protocols (BGP, OSPF) - advantage
Prior scripting experience (Python, Perl, Shell) - advantage.
This position is open to all candidates.