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Required Technical Support Engineer II - Flex
Israel (Remote)
Job Description
Are you excited by the prospect of working with prestigious global brands?
Do you enjoy working with customers to solve complex technical problems?
Join our team
Our team boasts some of the most talented and experienced cybersecurity and data center experts in the field. We're always looking for new people to inspire us and make us better. We utilize tools, processes, and knowledge to diagnose and resolve product, platform, and customer issues.
Collaborate with the best-known global brands
We are looking for a highly motivated, proactive, and knowledgeable engineer to join our customer support team. This is an opportunity to work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threat.
As an Elite Support Engineer, you will be responsible for:
Leading investigations on our Guardicore Micro segmentation and Zero Trust product for customers.
Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security.
Building and maintaining relationships with large enterprise customers, acting as their primary point of contact for technical inquiries and issues.
Owning the problem resolution and collaborating with internal teams.
Analyzing technical issues and proposing solutions to prevent issues.
Working closely with Engineering teams on customer issues.