ART MEDICAL is a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications such as ventilator-associated pneumonia, malnutrition and acute kidney injury. With the introduction of Nutrition Management 2.0 to critical care patient scoring systems, the smART+ platform monitors, analyzes and prevents malnutrition and gastric aspiration in real-time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+ platform improves the standard of care and helps ICU patients recover faster. We are looking for a talented Customer Support Engineer to join our support group. Duties
* Provide technical support and assistance onsite and/or through the phone, email, or any other media of communication, as well as advice to Customers using ART MEDICAL products or services.
* Effectively coordinate and schedule installations, onsite support, training and other field service activities to ensure that Customers expectations are met.
* Ensure all Customers Requests and dispatches are well documented, coordinated, prioritized and organized for review, or follow up action whenever necessary.
* Work closely with Operations, R&D, QA/RA to manage Customers Requests to closure as fast as possible measuring performances and generating metric reports.
* Ready to spend long days and nights at the Hospital during the onboarding process including weekends.
* Work in the back office in a Call Center mode.
Requirements: * A Bio-engineer degree is an advantage. Electronic, Instruments and Control and SW engineer or Practical engineer with equivalent experience ready to learn interdisciplinary medical devices.
* 0-3 years of experience in Customer Support in the medical field is a significant advantage.
* Self-motivated with strong customer satisfaction and support focus, with good organizational, interpersonal, verbal, and written communication skills.
* Professional appearance and demeanor.
* Must be comfortable to work in the ICU Hospitals area
* Must be able to build strong relationships with Hospitals staff
* Must be comfortable interacting with Customers and addressing Customers needs with a sense of urgency.
* Excellent verbal and written communication skills in English (other languages are an advantage).
* Available to travel 20%.
המשרה מיועדת לנשים ולגברים כאחד.