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We are looking for Customer Support Engineerin our site in Netanya with a strong data background, who can provide ongoing support to our client while monitoring our production pipeline ensuring we deliver within the agreed SLA . You will be an essential part of the frontline support team responsible for providing prompt and efficient support and service to end-users experiencing technical issues with software. The primary responsibility is to ensure the timely resolution of data-related problems and to facilitate effective communication between end-users and higher-level support teams. The ideal candidate has relevant experience in data engineering. This role involves coordinating with various teams, managing schedules, and ensuring that production processes run smoothly and efficiently.

Work schedule:

The employee will be required to work 5 days a week, spread across the entire week, including Saturday and Sunday, with off-days during weekdays if shifts fall on weekends. The job is shift-based, with shifts occurring both during the day/evening/night and on weekends.

What You'll Do:

You will be responsible for maintaining and monitoring data pipelines that power our data science workflows while developing and maintaining production schedules.
Identify potential production issues and work proactively to resolve them.
Communicate any production delays or issues to relevant stakeholders and customers.
Maintain accurate records of production activities, including schedules, bugs and project status.
Coordinate with various departments (e.g., Data, DE, PO) to ensure timely completion of tasks.
Serve as the frontline support and provide prompt and efficient support to end-users experiencing technical issues with the platform.
Troubleshoot problems and offer effective solutions to maintain optimal user experiences.
Collaborate with other teams, including R&D and product management, to resolve customer issues.

We are looking for Field System QA.
Our ideal candidate is a proactive learner with excellent problem-solving skills and a strong desire to work hands-on with system testing and verification.
While no prior professional experience is necessary, a natural curiosity for how systems work and an enthusiasm for tackling challenges in diverse, outdoor settings are highly valued.
This role is highly hands-on and field-oriented, with the majority of time spent conducting outdoor system tests in real-world environments. You will be actively involved in end-to-end validation of complex hardware and software systems, troubleshooting issues on-site, and working closely with multidisciplinary teams to ensure optimal performance.
The position requires adaptability, independence, and a proactive approach, as you will operate in dynamic, fast-changing conditions and take ownership of testing activities from execution through reporting.
What will your job look like?
Verifying system features and functionality
Outdoor system performance tests.
Working in a young, dynamic & demanding environment on cutting edge technology.
Conduct end-to-end testing of integrated hardware and software components, ensuring seamless operation.
Provide detailed bug reports, logs, and reproducible steps for issues found in the field.
Generate regular reports on field QA activities, system performance trends, and key findings.

Were looking for a Data Analyst with expertise in Tableau to join our growing data analytics team. This role is perfect for someone who thrives on turning data into actionable insights and enjoys working at the intersection of business and technology.